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MISSING Gold or Cash or any other items from your game? (How To Clear Your Cache)

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  • Data King (US1)Data King (US1) Posts: 7,074US1
    I keep on losing like 200 gold every day and idk what the heck is going on. Also I don't know how to fix the browser cache cuz im on a Mac book plz help.
    Sorry to hear of your loss. Watch carefully what you click on. Most blue shopping carts means it cost Gold to use or buy. This may help https://community.goodgamestudios.com/bigfarm/en/discussion/173709/best-browsers-to-use-for-good-games#latest

    Also to help you even more with the game is a great got to site

    https://www.crazybigfarm.tk/
  • Mariko (US1)Mariko (US1) Posts: 30US1
    I am losing my dollars tonight. 

    Each time I went to reseed at the MF Field they take my money away. Seeding the corn, Or at the Apple orchard I try to produce more apple by clicking the fertilizer, my money goes away at the same time. I took the screen pictures. For the Egg production $60 each productions.

    Also at FF try to produce at the mixing plant > click the fertilizer > my dollars goes away.

    How can I stop that so the money does not go away. I can not play the games.

    Something strange things going on theses days...



  • WiseWingWiseWing Posts: 242Moderator, ModGreen
    edited 06.06.2019
    @Mariko (US1)

    That is normal. When you plant, or start production, you have to pay production costs. The production costs vary depending on your happiness. If your happiness is bad, it can happen that you are paying more for production than you are getting by selling the item. In that case, you have to add more decorations to your farm to reduce the production costs.

  • I am losing my dollars tonight. 

    Each time I went to reseed at the MF Field they take my money away. Seeding the corn, Or at the Apple orchard I try to produce more apple by clicking the fertilizer, my money goes away at the same time. I took the screen pictures. For the Egg production $60 each productions.

    Also at FF try to produce at the mixing plant > click the fertilizer > my dollars goes away.

    How can I stop that so the money does not go away. I can not play the games.

    Something strange things going on theses days...




    it does cost to start any procuction on your farm, but to reduce how muck it costs make sure you have decos on your farm this will help you keep the red/ green pointer in the green.the more in the green the better.
       made by     farmerjohn 22 (US1

  • Mariko (US1)Mariko (US1) Posts: 30US1
    Production cost on MF is -87%. But each time I click the corn producing cost me $60. I don't remember seeing that much...? Is this right amount?

  • mine is at -56% and a level 9 normal field cost $52 for corn.
       made by     farmerjohn 22 (US1

  • Data King (US1)Data King (US1) Posts: 7,074US1
    I am losing my dollars tonight. 

    Each time I went to reseed at the MF Field they take my money away. Seeding the corn, Or at the Apple orchard I try to produce more apple by clicking the fertilizer, my money goes away at the same time. I took the screen pictures. For the Egg production $60 each productions.

    Also at FF try to produce at the mixing plant > click the fertilizer > my dollars goes away.

    How can I stop that so the money does not go away. I can not play the games.

    Something strange things going on theses days...



    Yes almost every thing costs farm dollars to do.
    Check your happiness level on your farms. Be sure they are into the green so it doesn't cost as much to run your farms. Use premium feeds & fertilizers when you can. 

    This may help you some more as well  https://www.crazybigfarm.tk/
  • Mariko (US1)Mariko (US1) Posts: 30US1
    I am going to run the cost data track for the fields to see exactly how much cost to run. Thanks for help.
  • Prez (AU1)Prez (AU1) Posts: 30AU1
    Hi today I clicked on to get extras & also double my gold paid my 50 dollars & only got 61thou gold which is normal so where are my extras please fix ASAP TY
    Prez @ au 1
  • WiseWingWiseWing Posts: 242Moderator, ModGreen
    @Prez (AU1)

    When you go to the shop, shop usually has all deals that are active already included in a package. Note that the amount of gold received is already corrected:


    Please go into the shop again and see if you can still by 61 thousand gold for 50 dollars or only half of it? If you still think that you have received less gold than you should, please contact Support.

  • I've been in contact with support regarding not getting my workers from upgrading my farmhouses. They said they would look into it. This was 3 days ago, and I haven't played because I didn't want to further my game lest it make it more difficult for them to award my workers. Now, with what I'm reading from others in this forum, I am losing hope that I'll ever get to play again
  • Data King (US1)Data King (US1) Posts: 7,074US1
    I've been in contact with support regarding not getting my workers from upgrading my farmhouses. They said they would look into it. This was 3 days ago, and I haven't played because I didn't want to further my game lest it make it more difficult for them to award my workers. Now, with what I'm reading from others in this forum, I am losing hope that I'll ever get to play again
    Hang in there Daisy Duke21 (US1) as long as you got a reply back. They will look into it for you. Keep checking & if nothing else at least look after your dog, if you have one in the game & water the co op trees for your fellow members. Let them know what's going on. They may be able to help as well ;)
  • Oh NO! You mean my dog might die?

  • I just fed her. She's fine.
  • OK, SO Something happened in between refreshing the Browser
    I used to have 5 Million and then some dollars, but now only have 500,000
    I was working on getting my next expansion on the main farm for 9 Million.. Only needed just over 3 million more.. and POOF all gone...From 5,647,000 to 564,720............. Some Zeros Are MISSING
  • Data King (US1)Data King (US1) Posts: 7,074US1
    @HomeDay (US1) Try reloading the game again. If that does not work then you will have to contact support with your issue
  • I spent a lot of tickets and gold today preparing the candy farm.  Now it is gone  WTH?
  • Fawners (US1)Fawners (US1) Posts: 378US1
    @dgreen3874 (US1)  GGS had to do a roll back to fix these errors.  You should have your gold back and you will have to start over with your Candy Farm.


  • i just used a 50 dollar gift card on 130 bonus it only gave me 61 thousand gold i need it straightened out 
  • Uncle John (GB1)Uncle John (GB1) Posts: 8,071GB1
    You'll need to raise a ticket with Support to achieve that.

        A deputy with   Funtastic-Farms on GB1
  • ninjahuman (AU1)ninjahuman (AU1) Posts: 1,340AU1
    Is there anything that can be done about this? I still never receive that offer and other offers like that one.
    ninjahuman @ au 1
  • you are better off getting friendship meadows anyway, they don't cost gold to upgrade.

  • ninjahuman (AU1)ninjahuman (AU1) Posts: 1,340AU1
    you are better off getting friendship meadows anyway, they don't cost gold to upgrade.
    I was originally going to leave it at level 1 to use for quickly passing the jasmine box in the cooperative hard worker event. But I don't really put much effort into that event anymore so I guess there isn't much point in getting it now.
    ninjahuman @ au 1
  • ninjahuman (AU1)ninjahuman (AU1) Posts: 1,340AU1
    I don't really get why the original thread about not receiving certain offers was merged with this thread (I don't have any missing items, I am just not receiving certain offers like Benny's Bargain, the fertile meadow offer etc.)

    I'm still having this problem and it would be nice if it could be fixed soon if that is possible. I really don't want to miss out on any potentially nice offers during Christmas time.
    ninjahuman @ au 1
  • Tahir (INT1)Tahir (INT1) Posts: 4INT1

    Are you experiencing any of the following issues....

    • Gold has disappeared
    • Purchased Gold has not been credited
    • Bonus from gold purchase, email, login, ship, task, etc has not been credited
    • Cash has disappeared
    • Items from inventory, dropbox, tasks, farm etc have disappeared
    • Buildings not showing on farm
    • Farm enviroment is not showing
    If so, in MOST cases these things are not actually missing at all, they are simply not showing up on your screen for some reason. 

    In ALL cases of missing items, first do the following things...

    If that does not correct the issue & your items are still missing, you will need to Contact Support as they are the ONLY people that can see what has happened on your account & make any necessary corrections. No one on the forums can see what happened to your stuff or do anything about recovering it.

    After emailing Support, you will receive an automated reply confirming receipt of your email & giving you a ticket number. You will then be contacted again when your ticket is dealt with. 

    Please be patient, Support sometimes receive a high volume of tickets & this can lead to an increase in response times.



    NOTE: If you are missing exactly 2000 gold - Did you start your gold mine or rename your horse or boat?

    hi good game team why my 15901 gold was deducted because i did not played anything wrong.please help     

  • Tahir (INT1)Tahir (INT1) Posts: 4INT1
    i have lost 15901 gold even i did not play anything wrong
  • Data King (US1)Data King (US1) Posts: 7,074US1
    i have lost 15901 gold even i did not play anything wrong
    You will need to contact support on this issue. No one here can help you with this trouble.
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