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how long does anyone have to wait to get a reply from support by email
i sent mine on Monday now Friday and not even a reply to my email and sent again 2 more times
why do they not reply to any emails that ive sent plz

Comments

  • MRG1 (US1)MRG1 (US1) US1 Posts: 1,553
    Per moderator, Apparently there is a backlog in Support at the moment.
    MRG1  (US1)
    Former avid player... and long-time Outlander fanatic




  • angieangel (GB1)angieangel (GB1) GB1 Posts: 4
    edited 23.05.2019
    for a week now they need to sort things out then its not good is it

    but thanks for the reply

  • shehara (IN1)shehara (IN1) IN1 Posts: 42
    same..! i sent mine on 18th..still waiting -_- 
  • TMKC (IN1)TMKC (IN1) IN1 Posts: 939
    same..! i sent mine on 18th..still waiting -_- 
    What did you write to support ?  <3
  • Ghost rider (GB1)Ghost rider (GB1) GB1 Posts: 294
    :D It took a week for support to get back to me and the reply was 

    the problem i reported has been fixed ( insert comedy laugh here ) and if i notice further problems then to let them know 

    hmmm not what i asked or how i expect a reply from this game support either

    telling me what i already knew was just a waste of everyones time 
  • angieangel (GB1)angieangel (GB1) GB1 Posts: 4
    edited 26.05.2019
    omg this is crazy from a top game that you have to wait so long from support to get any help in the game is there any where else we can flag this to make them get more staff to cope with reply to emails  i dont any other game that takes this long to reply to anyone must be something we can do about this

  • omg this is crazy from a top game that you have to wait so long from support to get any help in the game is there any where else we can flag this to make them get more staff to cope with reply to emails  i dont any other game that takes this long to reply to anyone must be something we can do about this

    @angieangel (GB1) Support do have a backlog at the moment, as they have had several staff off sick :/


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  • Summer (SKN1)Summer (SKN1) SKN1 Posts: 840
    hmm it´s been that way, due to illnes aso, since Christmas o_O 


  • still not good is it when u have to wait near 3 weeks to get any help on top game they should sort this out asap

  • Summer (SKN1)Summer (SKN1) SKN1 Posts: 840
    True, but could be some things are easier investegated and corrected/answered then others. I placed a ticket 21. June and received an answer today. Have faith :wink:

    Cheers :smile:

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