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No answer from the Support when sending a ticket!!!!!!

I sent several tickets in the last weeks and never receive an answer, nothing at all!!!
I lost several items in the game, I lost free range fertile fields after building them, they never appeared. I lost snow bound fields too, the same way. Now I won some others but dont want to loose my time to build them as I'll lost them too!
Why the Support center not answering since many weeks?  :/

Comments

  • grrr (NL1)grrr (NL1) NL1 Posts: 664
    I think you probably won the booster skins for your fields, not the fields as such.
    If you click on a field and then on the purple bucket on the ring menu, you can see what skins you have won and can apply them as long as the fiels is not busy.
    Be careful, the booster skins for crops look a lot like the "normal" snowbound and free range skins and those cost a lot of gold!!
  • I know what I won, that's exactly what  you said, grrr, and after building them they disapeared...............  :/ I sent tickets about it, no answer.
  • Southern (US1)Southern (US1) US1 Posts: 3,268
    For what it's worth - you can't "Build" a "Free Range Fertile Field" or "SnowBound Fertile Field".  Those are skins (appearances) that are placed on an existing field or fertile field.

    And if it was one that you "Won", such as in the CC or the Village Fair, they have a very limited lifespan; usually only about 30 minutes to an hour, then *POOF* the appearance is removed and all that's left is a plain looking field or fertile field.

    They are designed to give a bonus to a particular crop while they're in use.  Here's an example:



    If I were to place this on an existing field on my farm, I would get a 30% bonus to Rutabagas for 30 minutes. After 30 minutes, the "Snowbound" look of the field goes *POOF* and I'm back to a regular looking field with no skin applied.

    Is this possibly what you're referring to?
  • CM_HunterCM_Hunter Posts: 448
    Hi Arthur,

    Dd you get our automatic reply when sending a ticket? If you didn't even receive that, it's very liekly there was an issue in getting emails to you. Please check your spam folder and setup a filter for messages from Goodgame Studios to ensure you get everythng we send you. I can check the status of your messages on Monday and look deeper into any delays, you're welcome to send me a private message if you'd like me to do so :)

    Please do remember though, the support team deals with thousands of requests on a weekly basis and it can take time to deal with them all, so do please give them up to a week to get back to you. It's usually quicker than that (spam folder issues and support form issues notwithstandng) but during times of heavy load it can take a bit longer.
  • For what it's worth - you can't "Build" a "Free Range Fertile Field" or "SnowBound Fertile Field".  Those are skins (appearances) that are placed on an existing field or fertile field.

    And if it was one that you "Won", such as in the CC or the Village Fair, they have a very limited lifespan; usually only about 30 minutes to an hour, then *POOF* the appearance is removed and all that's left is a plain looking field or fertile field.

    They are designed to give a bonus to a particular crop while they're in use.  Here's an example:



    If I were to place this on an existing field on my farm, I would get a 30% bonus to Rutabagas for 30 minutes. After 30 minutes, the "Snowbound" look of the field goes *POOF* and I'm back to a regular looking field with no skin applied.

    Is this possibly what you're referring to?
    yes!

  • CM_Hunter said:
    Hi Arthur,

    Dd you get our automatic reply when sending a ticket? If you didn't even receive that, it's very liekly there was an issue in getting emails to you. Please check your spam folder and setup a filter for messages from Goodgame Studios to ensure you get everythng we send you. I can check the status of your messages on Monday and look deeper into any delays, you're welcome to send me a private message if you'd like me to do so :)

    Please do remember though, the support team deals with thousands of requests on a weekly basis and it can take time to deal with them all, so do please give them up to a week to get back to you. It's usually quicker than that (spam folder issues and support form issues notwithstandng) but during times of heavy load it can take a bit longer.
    CM_Hunter said:
    Hi Arthur,

    Dd you get our automatic reply when sending a ticket? If you didn't even receive that, it's very liekly there was an issue in getting emails to you. Please check your spam folder and setup a filter for messages from Goodgame Studios to ensure you get everythng we send you. I can check the status of your messages on Monday and look deeper into any delays, you're welcome to send me a private message if you'd like me to do so :)

    Please do remember though, the support team deals with thousands of requests on a weekly basis and it can take time to deal with them all, so do please give them up to a week to get back to you. It's usually quicker than that (spam folder issues and support form issues notwithstandng) but during times of heavy load it can take a bit longer.
    I didnt receive any automatic reply, I received nothing at all and I receive other messages from BF very often. Yes, I believe there is an issue, I received automatics reply and other answers in the past but since few weeks there is a bug. It's been several weeks now maybe more than a month that I sent my first ticket.
    Thanks CM_Hunter, yes, if you could look of what is going on with that.
  • Southern (US1)Southern (US1) US1 Posts: 3,268
    For what it's worth - you can't "Build" a "Free Range Fertile Field" or "SnowBound Fertile Field".  Those are skins (appearances) that are placed on an existing field or fertile field.

    And if it was one that you "Won", such as in the CC or the Village Fair, they have a very limited lifespan; usually only about 30 minutes to an hour, then *POOF* the appearance is removed and all that's left is a plain looking field or fertile field.

    They are designed to give a bonus to a particular crop while they're in use.  Here's an example:



    If I were to place this on an existing field on my farm, I would get a 30% bonus to Rutabagas for 30 minutes. After 30 minutes, the "Snowbound" look of the field goes *POOF* and I'm back to a regular looking field with no skin applied.

    Is this possibly what you're referring to?
    yes!

    Well then there's nothing wrong.  These skins aren't permanent, they're only temporary -they're *designed* to disappear after 30 minutes or so.
  • For what it's worth - you can't "Build" a "Free Range Fertile Field" or "SnowBound Fertile Field".  Those are skins (appearances) that are placed on an existing field or fertile field.

    And if it was one that you "Won", such as in the CC or the Village Fair, they have a very limited lifespan; usually only about 30 minutes to an hour, then *POOF* the appearance is removed and all that's left is a plain looking field or fertile field.

    They are designed to give a bonus to a particular crop while they're in use.  Here's an example:



    If I were to place this on an existing field on my farm, I would get a 30% bonus to Rutabagas for 30 minutes. After 30 minutes, the "Snowbound" look of the field goes *POOF* and I'm back to a regular looking field with no skin applied.

    Is this possibly what you're referring to?
    yes!

    Well then there's nothing wrong.  These skins aren't permanent, they're only temporary -they're *designed* to disappear after 30 minutes or so.
    yes, there's something wrong, the fact that I dont receive any answer from the support, that was my real point....

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