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MISSING Gold or Cash or any other items from your game? (How To Clear Your Cache)

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Comments

  • RowdyRacRowdyRac Moderator, ModGreen Posts: 1,250
    Hi @Shelagh (US1)

    Unfortunately we are not able to help you with lost gold on the forum. You will need to contact SUPPORT as soon as possible, explaining what had happened in the necessary detail.
    Good luck :)


    Support | Community Guidelines | Terms of Service
  • SamiJ (US1)SamiJ (US1) US1 Posts: 29
    I am not sure when this happened, but I just noticed my "2x Gold" is gone. I thought this wasn't supposed to expire and I know I didn't use it!?!? 
  • TinaM1 (US1)TinaM1 (US1) US1 Posts: 122
    Is anyone else missing everything in their inventory since the update?  I have lost everything, all my regular crops in my barn are gone, I have 0 humus, 0 leaves to make humus, 0 fertilizer and 0 special fertilizer. I have 0 regular, special, and super fertilizer. I have 0 special seeds, I have NOTHING!!!!!!!! My barns were fulls, Now nothing....Everything is ZERO...WTH!!!
  • JVD (US1)JVD (US1) US1 Posts: 2,554
    @TinaM1 (US1)  close out of the game and relog back in, you should see your full inventories... I am guessing you have not been on in a bit which has been the case with a few in our coop and found this as well...

    designed by Farmerjohn 22 (US1)
    **Everything you want to know about Big Farm click HERE**



  • Barb66 (US1)Barb66 (US1) US1 Posts: 29
    All my horseshoes are gone. Tens of thousands.  Now, I'm not getting full credit of horseshoes for filling the boat. I loaded the boat a few minutes ago. Should have received 1544 horseshoes. Credited with 215. I've been playing for almost 3 years. Hope GGS will be able to restore the inventory.
  • WascallyWabbitWascallyWabbit Moderator, ModGreen Posts: 6,096
    Barb66 (US1) said:
    All my horseshoes are gone. Tens of thousands.  Now, I'm not getting full credit of horseshoes for filling the boat. I loaded the boat a few minutes ago. Should have received 1544 horseshoes. Credited with 215. I've been playing for almost 3 years. Hope GGS will be able to restore the inventory.
    @Barb66 (US1) & anyone else having issues with missing items, if you are playing on HTML, switch to Flash to see if its the same there, if it is, then do the following:

    If that does not correct the issue & your items are still missing, you will need to Contact Support as they are the ONLY people that can see what has happened on your account & make any necessary corrections. No one on the forums can see what happened to your stuff or do anything about recovering it.


    Community Guidelines | GGS TOS | How to Clear your Cache |  Click to Contact Support

    "I seek not to know the answers, but to understand the questions!" - Caine

  • TinaM1 (US1)TinaM1 (US1) US1 Posts: 122
    Thank you all. Yes, it had been a week or so since I was on, I logged back in and there was my inventory of everything. I appreciate all your help!
  • TheHossam80 (INT1)TheHossam80 (INT1) INT1 Posts: 1
    i lost my acrobatic kite and it is not present in the drop box
  • Data King (US1)Data King (US1) US1 Posts: 7,520
    TheHossam80 (INT1) said:
    i lost my acrobatic kite and it is not present in the drop box
    Have a look here https://community.goodgamestudios.com/bigfarm/en/discussion/186578/update-dec-6th-kites-skins-horses-re-balanced-events-discussion#latest You are not alone

     Need more help check CrazyBigFarm or https://bigfarmtips.wordpress.com/ Check Here for your cool signature 
  • Sabba (GB1)Sabba (GB1) Posts: 2
    i have lost all the stock i had in just under an hour.  logged off, came back on to find my home farm stock ALL GONE  I have spent a fortune this week to get ahead.  I have cleared history/cache and it still has not appeared.  Over a 100 special seeds of corn, ruts, wildflowers and the rest.  All feed gone, ordinary, premium and super premium. as well as all the seaweed fertilizer i won on the wheel that i spun several times.  IT was costly too!
    I am so upset about this.  So very unfair.  :'(:'(:'(
  • farmgirlmimi43 (US1)farmgirlmimi43 (US1) US1 Posts: 409
    edited 17.12.2018
    Sabba (GB1) said:
    I believe so.  i have just lost all the stock i have built up over the last few days.  EVERY SINGLE FEED, SEEDS - THE LOT
    DAY LIGHT ROBBERY
    That is a known bug. Just clear cache,F5 refresh, log out then back in, and you stuff should return.
    Post edited by farmgirlmimi43 (US1) on

  • artful (US1)artful (US1) US1 Posts: 6,351
    Sabba (GB1) said:
    i have lost all the stock i had in just under an hour.  logged off, came back on to find my home farm stock ALL GONE  I have spent a fortune this week to get ahead.  I have cleared history/cache and it still has not appeared.  Over a 100 special seeds of corn, ruts, wildflowers and the rest.  All feed gone, ordinary, premium and super premium. as well as all the seaweed fertilizer i won on the wheel that i spun several times.  IT was costly too!
    I am so upset about this.  So very unfair.  :'(:'(:'(
    Today it was event seeds. ALL OF THEM!!!! Did all the usual they tell us to do. Clear browser/cache, log out, switch to flash, close one eye and spin around. Won some rice and magic bean seeds this morning. Now the rice is gone, too, and I haven't spun Santa's wheel or planted them.

    A few months ago it was bakery, then fish. This is getting very old, very fast. I have been anxiously waiting to become a regular gold buyer, (which is what they want, right?), but not when the broken game cannot be trusted, and customer service won't make things right.
    .


    Hate coops but missing out on the benefits?  Check out "Hearts of Gold," the non-coop coop -- we leave you alone to farm your way.  No donations or group participation required.

    https://community.goodgamestudios.com/bigfarm/en/discussion/158239/just-want-to-be-left-alone-to-farm-in-peace-us1-hearts-of-gold

  • puffrbelly (US1)puffrbelly (US1) US1 Posts: 3
    My cash no longer adds up when I sell at the roadside market.  I could use a little help please.
  • Data King (US1)Data King (US1) US1 Posts: 7,520
    puffrbelly (US1) said:
    My cash no longer adds up when I sell at the roadside market.  I could use a little help please.
    Best bet is to log out clear all your browser history & then log back in. Most find this clears ups most glitches.
    Is your browser up to date? Have you tried both HTML & Flash ? or a different browser?

     Need more help check CrazyBigFarm or https://bigfarmtips.wordpress.com/ Check Here for your cool signature 
  • puffrbelly (US1)puffrbelly (US1) US1 Posts: 3
    I have tried both HTML and I am currently using flash.  Cleared browser and history.  Currently using Firefox but I tried playing the game using Chrome.  No Joy but thanks for the suggestion.
  • HunterWhaley (GB1)HunterWhaley (GB1) GB1 Posts: 39
    Hi I am not sure if this is the place to be but I was wondering if anyone could check into my game... I am darn near possitive most of my boats were up to level 6 .. skipjacks to be exact.. and the trawlers were mostly at 5 .. they are far too expensive for me have them at 6 so I know they were at 5 except the newest one it should be at 3 and it is.  can you tell me how or why I may be losing these levels... thank you 
  • CDE1 (US1)CDE1 (US1) Posts: 1
    Just looking for the gifts from signing up?
  • Data King (US1)Data King (US1) US1 Posts: 7,520
    CDE1 (US1) said:
    Just looking for the gifts from signing up?
    Check your drop box.
    This may help you with the game

    http://crazybigfarm.tk/index.html

     Need more help check CrazyBigFarm or https://bigfarmtips.wordpress.com/ Check Here for your cool signature 
  • Hippy Wayne (GB1)Hippy Wayne (GB1) Posts: 12
    edited 02.03.2019
    I had 31,193 gold. Now it's dropped to 9,793. I've lost 21,400 whilst looking through all the co-ops in rankings !!
    I AIN'T HAPPY.
  • Hippy Wayne (GB1)Hippy Wayne (GB1) Posts: 12
    I've cleaned pc of cache, history, everything ! using a program, my gold is still missing.
  • Hippy Wayne (GB1)Hippy Wayne (GB1) Posts: 12
    I just left a co-op because odd things was happening ! I am ready to leave and play another game if this isn't sorted out.
    Sorry but thats alot of gold.
  • Hippy Wayne (GB1)Hippy Wayne (GB1) Posts: 12
    Bye.
    I'll log in tomorrow and Monday to see if I'm back to normal  !

  • WiseWingWiseWing Moderator, ModGreen Posts: 267
    @Hippy Wayne (GB1)

    If you experienced gold lost, you have to contact support. They are the only ones than can see where did the gold go. 


  • Grammy26 (US1)Grammy26 (US1) US1 Posts: 36
    is anyone else having trouble with drop rates of breeding plants and collectibles? ever since the wwc started i am getting little or no collectibles and/or breeding plants when i harvest! any help would be appreciated.
    thnx,
    grammy26
  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 1,806
    I didn't get a recent "Favourite Offer" to purchase a fertile meadow while other players had it. I've never seen this offer before so I believe that there may be a bug that prevents me from receiving this offer? It would be appreciated if I may please have some help with resolving the issue so that I can purchase a fertile meadow.
    ninjahuman @ au 1
  • Hippy Wayne (GB1)Hippy Wayne (GB1) Posts: 12
    edited 15.03.2019
    WiseWing said:
    @Hippy Wayne (GB1)

    If you experienced gold lost, you have to contact support. They are the only ones than can see where did the gold go. 


    Thank you.
    I did contact support and they tried telling me I bought barn appearances with 21,400 gold !! but I bought them in championship trader with coins !!  I paid 1999 coins for barn appearances. 
    Hey ho lost gold !!!!!!!! Nice one. 
  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 1,806
    I'm still having an issue with not receiving an offer to purchase the fertile meadow. I really want to get one but I never see any favourite offers so I can't get it. :(
    ninjahuman @ au 1
  • MrBen (US1)MrBen (US1) US1 Posts: 1
    The gold and money I win is missing since February 2019. I tried clearing my caches and the amount didn't reset. Please help.
  • Data King (US1)Data King (US1) US1 Posts: 7,520
    MrBen (US1) said:
    The gold and money I win is missing since February 2019. I tried clearing my caches and the amount didn't reset. Please help.
    It may be a bit late now but you can contact support & let them know of your troubles. Try to provide as many details as possible.

     Need more help check CrazyBigFarm or https://bigfarmtips.wordpress.com/ Check Here for your cool signature 
  • Duckyfarms (US1)Duckyfarms (US1) US1 Posts: 1
    I keep on losing like 200 gold every day and idk what the heck is going on. Also I don't know how to fix the browser cache cuz im on a Mac book plz help.
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