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Just thought I would mention another fault of yours GGS.
The video even says (@ Time Stamp 1:05) "You can also win these Challenge Support Rewards. These rewards will be available once per event, per challenge", which would indicate that you can win them for every challenge you do (so long as you don't repeat the same challenge twice).
If that's incorrect, then they need to change the video.
what GGS is proposing to do seems to me nothing less than theft. If I have understood the removal of goods is to be based on the amount of time that was played. That takes no consideration into type of stock used to start production. Can you honestly say you know if seaweed or gold have been used to increase production. Are you able to tell how many stables or fields etc each player has used for what crops? Do you know if a player on line is actually farming? With the horrendous time lag we experienced many players constantly logged off to come back in time for harvests. Will they be penalised for not sitting in front of a frozen screen? How you can say you will only remove items that were given in error is a mystery. If your records of our play are that good then why is it so difficult to prove any thing we complain about. Missing decs comes to mind. If you cant show us a screen shot proving the item was given in error then leave our rewards alone. There comes a point where enough is enough and we won't spend any more real money only to risk loosing what we have paid for. This roll out of a new event is a shambles. You would have been better spending your time in fixing the current backlog of bugs rather than creating a load of new ones.
After reading your announcement, I wondered, "Is this turning into another debacle where GGS locks players out of their games because they made Honey cream when GGS was selling it for more than it should sell?" I never agreed with what you did there, but I never said anything - just felt sorry for the players. But after a few of these, (Do we all remember the Deep-Sea Fiasco?) I am getting very tired of GGS and the way they treat their players. I like being treated well and I don't like GGS's bad attitude towards its customers. Just saying!
What happened to our mystery boxes that were won for our achievement? This could not be a part of the bug that gave some players extra prizes as we weren't able do a lot of the event to have received all of the prize levels.
So where are our mystery boxes????
Yep, you're right, Southern. That's the way it worked. If a challenge gave you 2 Support awards, you won the first two awards with each 2-award challenge. If it was 4 support awards, you won the first 4 awards - over and over and over. The only way to get all 100 awards was to do a LOOOOONG challenge.
Businesses experience losses all the time one way or another, whether it is like you described or through shoplifters or whatever & they have various ways of offsetting them, such as insurance & raising prices, usually resulting in the all their customers paying for the benefits that only few received. That would be like saying, there are now too many GMLs or seaweed items in the game, instead of taking them back from those who got them by accident, remove them as rewards from all events so that no one can win any for the next 6 months to balance things up again, I am sure that no one would think that would be very fair either. I am not saying that is the case, I have no idea how their balancing works, I am just saying that in your examples you make it sound like there are no consequences, when in reality there usually are. As for your comments about losses, no one is supposed to be losing anything that they legitimately bought or earned & no one would have played the event with the expectation of a bug that would give them extra items.
That is correct @Southern (US1) you can win the support rewards available in each challenge, but if you repeat the same challenge you do not win them again for that challenge. So if you only did challenges with all 100 rewards and you only played each one once, you could get all 100 rewards each time.
But no! Nothing when I signed on today. Where did it/they go?
@ Everyone - "VF ending popup was a display issue, we did an investigation and the rewards were handed out exactly as intended but the popup didn't trigger for a lot of people. We know the problem, will fix it for next time."
"I seek not to know the answers, but to understand the questions!" - Caine
I wish I could trust it will be fixed. Did you empty your cache? So many times we have lost things and were told they were in the cache. They weren't, but you didn't bother putting them back in our inventories. We had to suck it up. I think you lost them in the cache.
No malice intended. It just occurred to me that Germans may know of the myth. Gunter Grass mentioned of it in one of his novels (probably, Show Your Tongue).
By the way, this is goddess Kali:-
And these are some stray dogs of Kalighat:-
"VF ending popup was a display issue, we did an investigation and the rewards were handed out exactly as intended but the popup didn't trigger for a lot of people."
This ^^^ refers to the pop-up that usually appears on your screen when an event has finished, to give information about your rank at the end of the event, as well as what you may have won, based on this rank.
It's worth noting that no items are "kept" in your cache - it merely stores information for
short periods of time. The reason why you are asked to clear your cache from time to time is so that the old, outdated info relating to the game you are playing can be substituted with new, up-to-date information.
For eg. If you just won a decoration in an event and it does not immediately show up in your inventory, the most likely explanation is that your computer is still accessing "old" information about your game, in which the deco "does not yet exist".
So you clear the cache to make room for the new info, and voila, there is the deco now, visible to you in your inventory.
So you can see, I hope, that the recommendation to "clear your cache" is a very sensible one and worth repeating because people (including myself) invariably forget to do it.
Glad to see my questions are totally ignored! No surprise there then! I'll ask them once more and see if anyone sees fit to reply :
The rewards issued in error have not yet been removed. The cc has started already. Some players will have used their wrongly issued rewards to play in the cc - giving their co-ops a massive advantage, if the 'thousands' given in error is a correct figure. So GGS will not be able to recover the items and some co-ops out there will have a very unfair advantage.
What are you going to do about this GGS?
How will you recover rewards that have already been spent/used?
Will the CC still run and what will you do about the unfair advantage some co-ops will have as a result of the cock-up?
I wont thank anyone in advance, as I very much doubt my questions will get answered.
We have a lot of players around the world, please do be patient and we will get to what we can, when we can. We try to answer everything we can and we appreciate your patience but there are very few of us dealing with a large number of global players and a multitude of topics besides this one.
Too soon
We can only do one thing or the other, not both. We either remove items or we don't and either way there will be some upset. If we leave things, the upset is more long term and affects various events and the economy, if we remove things it affects this current event and not so much the overall economy. As Wabbit posted earlier in this thread, the balance of the economy has to come back in some way after an issue like this or it won't be long until the game is not viable anymore. We are taking the best option available to us considering the circumstances. We can't please everyone 100% but we feel we've found a good middle ground. Pretty much everyone will have earned more form the event than was intended or at the minimum the amount they should have earned, whereas if we leave things the gap is a heck of a lot higher for a heck of a lot longer.
Try getting in touch with our support team in that case. Are you certain you were in the top 10? Do remember that generally speaking, ranking screens are not 100% correct on a second-by-second basis, or if you were offline when the event ended it could be you were taken over in the final moments. Or there really could have been an error in your case. Our support guys should be able to assist you there
A cache is essentially a list of stored information about websites you visit. Sometimes clearing this can help as previously saved information can occasionally cause a mismatch between what you see on-screen and what data we have in our servers. In some cases, like the VF dialogue, data in your cache prevents it from being shown but in this case we had our guys check it out and they saw that rewards were all credited as they should have been based on the ranks gained in the event. We hope to have it fixed for the next run, and in addition to this, we will also be adding a permanent home for the VF in the village on the hill. Here you'll be able to check out previous scores even when the event is not running so you will have an alternate option as well.
gizmo22 (AU1) said: The prizes advertised were not all that was won and we're not taking anything away that we advertised. We advertised one set of hard worker rewards per event and one set of challenge rewards per challenge, per event. Via a bug, challenge rewards were given out, in some cases, multiple times in a single challenge. Hard worker rewards were also given out multiple times in this event to some players. Those are the things we're removing and not the amount that was mentioned in the reward lines.
Just to give you all a bit of an explanation as to how the calculations have been come to, here's what we have come up with:
- Hard work rewards can be gained only once, sometimes people gained more than 1x the amounts shown and we can see when that happened to each player in the event.
- We will remove only this calculated amount from the hard work rewards. If you have already spent some of the extra items it is possible you will end up with none in your inventory, but you have already had the benefit of the items you gained in comparison to those who did not gain anything extra.
- For seaweed and speed fertiliszers (from the challenge support rewards) we have calculated a maximum amount that could be gained during the event runtime as if the player had been playing 24/7 (far longer than anyone could possibly have played legitimately).
- In the case a player has more than this amount (which is extremely high due to the 24/7 calculation) the additional items after this amount will be removed.
I grant you, it's not 100% perfect but do bear in mind we're leaving with a lot of extra items from the challenge rewards and the amount you will be left with after the removal (including items that were used already) will amount to more than was advertised or intended in the event. The panda balloon was my idea, hoped it might be a nice little addition as it's something you can't get anywhere else and we're genuinely sorry about all this happening, it isn't any more fun for us than it is for you guys and I for one don't relish in the negativity it has caused.So, if you haven't read it already our lovely @RowdyRac mentioned it, but the removal is postponed until tomorrow. We'll give you more details when we have them. For now, it's getting a bit late on my side of the globe so I'll start packing up my knapsack and homework assignments for the day. Before I head off, a big thanks as always to our lovely critter mods for all their help, and all of our mods worldwide on the forums. They do an amazing job of keeping things together and when it comes down to it they are players like you guys, they often have the same questions and concerns as you do, but they manage to deal with things in a professional
I am fortunate enough to belong to a fantastic co-op who work hard and dont need any 'unearned' rewards to win, but I feel so sorry for some of the smaller co-ops who wont stand a chance against players with 'thousands' of unearned rewards.
I appreciate it is difficult situation now, but who on earth wasn't this thought about when making the decision as to the timing of the removal?
Players I would imagine, wont stand for unfairness like this, especially when it could have been so easily avoided.
Anyway my questions (again): will you be attempting to remove items earned in the cc if players have used 'unearned' rewards to get them? how will you recover 'unearned' rewards from players that have already used them?
Sorry but I cant see your answers to those very specific questions in your reply.
To add a comment concerning something you have said. You mention the balance of economy having to come back else the game wont be viable. Perhaps you should tell the staff that caused the error that as I fail to see how the players can have any bearing on that one - unless of course you are saying we should spend more on gold! Tell you what - you give us a game that works, without double xp issues, edge plant issues, wrong fruit issues, wrong horse season issues, wrong prizes being awarded, a horrible laggy system, and maybe I'll show you my credit card again, but till then - well dont hold your breath.
Edited to combine 2 consecutive posts || Rowdy
CM_Hunter said: "If we leave things, the upset is more long term and affects various events and the economy, if we remove things it affects this current event and not so much the overall economy. "
Note please that I am speaking here based on my own interpretation of what is being said.
My take-away from this is that the present CC will possibly be adversely affected by the "unearned" rewards but their effect on the overall economy of the game would be immediately lessened by that, as well as, of course, the removal of said items.
With regard to the smaller coops you mention - there will be CC's after this one (and many, most likely ! ) where they can take up the battle against other coops in all earnest again.
He also said: "
- "We will remove only this calculated amount from the hard work rewards. If you have already spent some of the extra items it is possible you will end up with none in your inventory, but you have already had the benefit of the items you gained in comparison to those who did not gain anything extra."
Say you received a hypothetical 20 "unearned" silver mystery boxes (just an example) from the event, the removal code will attempt to remove 20 silver mystery boxes from your inventory. Period.If it finds 41 silver mystery boxes there, it will remove 20 of those.
If it finds your inventory empty of silver mystery boxes it can obviously not remove anything.
AmazingMurphy (GB1) said: The items causing the imbalance are in players accounts and the use of them is what causes the economy to shift so there's a direct correlation between all three points there. Wabbit's example was that if we didn't remove things we might have to do something like raising the cost of GMLs or removing them from all events for a while to get the balance back, we didn't even consider that option because it's not something we want and we don't think it's something the majority of players would be happy with.
Right, now home time for realsies. Thanks all, and have a luvverly evening!