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Downtimes and Server Issues: The Thread - Part II

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  • Hey Everyone,

    Another server restart is planned for 1:00 p.m. CET.

    Servers affected are: FR, US, BR, RU, CZ, UK, IT and HIS. 
  • Hi Farmers!

    Today we plan a hotfix to remove some boosters that were gained by players last week due to a bug. Firstly, there will be no action performed except for the removal of the excessive boosters. As these boosters were gained due to a bug and could be extremely damaging to the game's economy they must be removed but no further actions will be taken. The bug was unexpected but not related to any actions players took and so the boosters will simply be removed and nothing more.

    Those who have over 24 hours of the specific boosters added will have them removed after the hotfix. Though other items were also gained the boosters are particularly damaging to the overall player base and economy and have to be removed as soon as possible before there are any long-lasting effects. The downtime itself is planned for this afternoon and should be very short. The in-game hotfix alert will keep you informed as to when the downtime will occur.

    Thank you all and happy farming!

    Your Big Farm Team
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250

    There will be a short downtime to restart all servers to fix the issue mentioned HERE.
  • There will be a short downtime currently planned for approx 15:30 CEST to address any remaining performance issues.
  • Anyone who claimed the free deco from the email, should receive it after the hotfix. :)
  • There will be a hotfix around 13:20 CEST for the following things:

    - Premium seeds can now be purchased in multiples within the purchase dialogue. This includes the 2 types of premium Stadium Turf seed items for the World Cup event.
    - The login page will get a slight appearance update for the World Cup celebrations
    - World Cup pellets/drops will no longer be three separate items (trophies, whistles and footballs) but drop as one combined ‘coaching kit’ to reduce the amount of icons on-screen.
    - The World Cup Fever dialogue will now show the event timer, letting players know when the event will end.
    - The dialogue after a match has ended has been fixed and should now appear with the full set of information about the results (only affects matches played after the hotfix).
    - Some of the trader’s flags were updated and corrected.
  • Hotfix incoming for approximately 14:45 CEST for the main servers. Notes below:

    -Sorting of grass in farm management was fixed
    -Breeding Cabbage and Breeding Wheat boxes were removed as drops from turf seeds
    -After finishing a mission the dialogue now displays the coaching kit icon instead of just the trophy icon
    -In the last two highest stages of the Wedding Planner and Food Truck events some pellets, like doves or pearls, were not displayed as a dropping pellet however they were counting for the quest, this is now fixed
    -Donating whistles to a team when a match is active will now give an error message stating that the donation was not successful because the match is in progress
  • Hotfix scheduled for approx 1:30pm - Time may vary, watch for downtime icon on your farm.

    To fix the missing rewards for penalty goals scored in the Croatia vs Denmark match on Sunday :)
  • There will be a short downtime, in a few minutes, to fix an issues with the email system.
  • There will be a short downtime at approx 14:30 CEST to fix Belgium. :)
  • Hi EN1 players,

    We will have a small maintenance on ES, RU + GB servers. Players may get kicked form the game and have to relog but it should take no more than 10 minutes. The maintenance symbol should appear in the game shortly. The maintenance is related to the issues with Russian IP addresses we had some weeks ago and as all these three servers are stored on the same instances they are all affected. Should be quite quick though! 
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Maintenance on all servers soon to address the harvesting problems with the factories and mills.
  • The current downtime is for a small bugfix of some recently discovered issues (in preparation for the Village Fair) & there is also a  fix for the broken reward dialog (duck coop - cowshed issue) that some server were experiencing.
  • Hi Guys,

    Due to some issues over the weekend, 3 severs have been taken offline for maintenance & one is INT1 (others are DE1 & IT1) - It is should take about 30 minutes, but expect the unexpected, it may take a bit longer.

    Sorry for the inconvenience.
  • INT1 should be back now!
  • We know that you were all envious of INT, DE & IT, because they got a downtime & you didn't,  hehe :pensive:

    Fear not, there is another one planned at 1PM CEST for everyone else
  • There will be a downtime of about 10 minutes on SKN1 and LT1, to try to find out more about the ErrorCode 2 issues.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 08.11.2018
    You will have noticed a downtime notification in game.

    This is to sort out Village Fair reward issues (which was intended to happen with the update but will  happen today instead).

    It will, however, not include the outstanding compensation from the previous Village Fair event - this will be given with the full update that happens next week.

     :/ 
  • Hi Guys,

    There will be a hotfix anytime now, to stop the coop subscriptions from starting the timers on Limited contracts in the markets.
  • Hotfix and downtime update - ATTN: EN1

    We had a hotfix this morning at 10:40 to repair the issue with timed contracts starting for people with subscriptions. This took around 10 minutes to complete.

    After this, INT, IT, ES, RU and EN did not return from the downtime. After 10 more minutes or so they returned again but RU, EN and ES went down again shortly after that. We are now working to resolve this and have activated the maintenance screen on those servers.- We are doing our best to get the servers back up.
  • There will be quick downtime shortly, to make some changes to the advent calendar rewards & to make sure that it can begin on Dec 1st :)
  • Today's Hotfix Included:

    - The co-op subscription dialogue appears on login even if a player has not purchased a subscription, this display error will be resolved

    - Some players do not see the full width of the new announcements and some words are cut off, we will fix that to make sure players can see the whole text

    - We will also repair some issues with the new kites, but players who did not receive their new kites yet and should have had one, we will provide you with the new kites during the next update


  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    There is a hot fix incoming to repair an issue with Village Happiness in the decoration valley.

    Currently, users removing decos with Village Happiness from that farm also see their Village Happiness level on other farms drop. This was not intended and will now be repaired.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    The servers affected by connection issues during the past 2 or more hours will now be restarted. 
    You will see the Maintenance screen while this is happening. Shortly after that the servers should be functioning again

  • Downtime on Tuesday

    We will have a downtime on the 15th in the morning (before 10am). This will be very short and is for some technical reasons only - It does not contain any updates or game changes.
  • Hotfix currently planned for 11:30am CET today for the following smaller issues:

    -Start All Button: wrong cash display
    -Start All Button: if you miss a specific currency, e.g. cash, the displayed gold price was not updated properly
    -Start All Button: ErrorCode 5 while building is upgrading
    -Edge plants: button was not disabled for certain recipes

    We'll keep you updated if anything changes.
  • There will be a short downtime, currently planned for approximatey 14:45 CET, to fix a display issue with the Swift Seeder.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 11.04.2019

     There will be a hotfix  (duration of ~ 30 minutes), to remove the laboratory from the Swift Seeder to avoid a potential exploit.
    Post edited by RowdyRac (FormerMod) on

  • Hotfix on its way which should help issues of slowness & logins that some of you are having.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    There will be a hotfix today at 16:00 CET with a downtime duration of  ~20 to fix a couple of Subscriptions related issues.
This discussion has been closed.