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Downtimes and Server Issues: The Thread - Part II

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  • Hey guys!

    All servers should be back up now with the exception of the US1 server. Due to it being a large server, it is taking a bit longer.
  • Hey guys! The US1 server is back up now :)
  • A hotfix will be performed between 17:00 and 18:00 CET (ETA to be confirmed) including fixes for:

    - Christmas Preparation - Event cannot be played with cooperative level 1000+
    - Food Farm - Cat Tree - No cat charms drop from some production buildings
    - Coop Tournament - Gold League - Empty Ranking


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  • Hi Everyone,

    There is a quick hotfix coming up, to fix the issue which has caused some servers to go down recently.


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  • Hey guys,

    Hotfix incoming aimed to further prevent server hiccups (we had another short downtime of partner portals so we want to avoid this happening again).

    Additionally, the Shinkei coins bought and lost because of the server crash in DE, INT and IT will be credited back. This will not be done immediately with the hotfix but after a few minutes everyone should get them back.

    About the Wishlist, we analysed different scenarios to find the reason of the change to chapter 2 for some people in some servers, but we will need to further analyse this. We will give you additional information once it gets clearer.

  • Hey guys,

    We will have a rollback on all servers due to players being unable to donate in Phase 3 of the event. The progress will be reset around 30 minutes back or so to give those that haven't completed their donations a chance to finish.
  • Hey guys,

    There's an issue with logging into the INT1, DE1 & IT1 servers. If you are currently logged into the game, you may not want to log out as you won't be able to get back in right away. The team is aware of the login issues but unfortunately they won't be able to fix it until they're back in the office. Sorry for any inconvenience. As always, we'll keep you updated as we have more information.

  • Hi All,

    We are now preparing for a hotfix on pre-client to begin in the next 20 minutes or so. After this is complete and we have checked it, we will move onto regular servers as long as everything goes ok on pre-client. The update could take a little time as we must import a lot of data to make sure players are in the right CC league, and we will delay it for regular servers if problems appear on pre-client.


    For details of what is included in the hotfix, see previous Mod Bulletin


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  • Hi All,

    There is an issue where the wishlist chapter 3 does not show as complete, along with the camping event displaying incorrectly. We will delay the CHWE again to 12:00 CET and will run an additional small fix for those issues, the downtime warning timer is probably already on your farm. :)


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  • The hotfix has successfully got the Xmas event back on track, but the Camping event is still displaying incorrectly, so we will have a client update after lunch (no downtime for that) which will resolve the issue. :)


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  • Key points about the hotfix:
    - An issue was located this afternoon that allowed players to sell certain items at many times their value
    - This was clearly not intentional and many players in fact reported the issue to us, thank you to those players 
    - As a result, some players gained an amount that is extremely harmful to the game and the economy of the game, and action therefore had to be taken
    - Dollars gained in this manner were removed from player accounts, in cases where dollars had already been spent some accounts will now have 0 dollars available
    - In addition, over 4,000 players will receive a temporary ban in the next days due to their large gain of dollars. It is very unfair to players who did not gain the dollars that some have been able to purchase boosters for events, expansions and various other items with. Therefore in many cases it was not enough to just remove the dollars


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  • edited 15.01.2018
    Hey guys!

    We will have a hotfix around 16:30 CET

    Todays' hotfix includes:
    - A fix for the HWE, points can now be collected from all crates again. We cannot credit the points that were not earned while the bug was active, but current points will not be affected and players can continue with the event
    - We will also provide players with a compensation pack for the HWE issues, including special seeds, premium feed, premium humus and a stable production booster
    - We will also compensate the lack of WWC points in the last CC (except for Russia which did not have this event). It was calculated approximately how many points each account might have been able to gain in the event and they will be added to accounts directly. Russia will instead receive a direct multiplier included in the calculation of their server ranking score, equivalent to what they might have earned during inactive events. No personal points or boosters will be added for RU players

    The stable production booster was a mistake on the list & not included in the compensation. Sorry for any confusion.
    Post edited by CuddlyFoxes (FormerMod) on
  • Hey guys,

    Most servers should be back up with the exception of AU & IN, the devs are repairing something on those servers but they should be back up soon.
  • Hey guys!

    We will have a hotfix in the morning for the RU issues in the CC event. The downtime will affect only GB, RU and ES (as they are all stored on the same server). The hotfix is planned to start at roughly 10-11am and the downtime should be short.

    The CC will start early only for GB, ES, & RU to ensure the team is present at the start of the event in case of issues. They will also setup the event so that it can be cancelled on those servers in case of problems arising without having to cancel for all servers.
    The new time for the CC on the affected servers is Friday 19th @ 12:00 - Tuesday 23rd @ 23:29 CET



    For everyone:

    Compensation for last month's issues will be given at the end of this month. More info to come about the date & contents.
  • EN will go down in about 30 minutes (as well as RU & ES servers)


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  • Hi Guys,

    There is another quick downtime in a few minutes related to this issue (only on the 3 servers mentioned above)., as a dev found some additional errors that they will try and fix to assist the stability of the CC.- Sorry for the short notice.



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  • edited 17.03.2018
    Hi Guys,

    Sorry for brief downtime on EN1, we reported the problem & didn`t get any response, but it is now fixed, so either they got the message or were already on it. Apologies for any inconvenience.

    EDIT: Spoke too soon, gone again. :(


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  • edited 17.03.2018
    OK back again .... Hopefully stays this time :)

    EDIT: There was a problem on one of the other 2 servers that shares a server bank with EN1 so they were all down. It has been resolved so there shouldn`t be anymore downtime.
    Post edited by WascallyWabbit (FormerMod) on


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  • Hi All,

    We plan an additional hotfix at around 15:30 to try and resolve issues for players switching to new farms and the dropbox/inventory issues. Will update you nearer the time, if we get an exact eta.


    We are continuing to monitor THIS THREAD for performance issues, so please keep posting your feedback about which things are getting better (or worse) after the fix. Thankyou. :)


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  • US1, PL1 and HIS1 need to be restarted due to a memory issue. Restart will happen in a few minutes Minutes (16:20 p.m. CET)

  • DE, IT and INT servers
    will be restarted in about 40 minutes (16:45 CET), to avoid any server downtimes over the weekend.
    We are sorry for the inconvenience.
    It should, however, be a very short downtime only.

  • We will have to restart DE, INT and IT servers at approximately 15:50 to avoid some worse problems later on. We are very sorry for the inconvenience and hope we can resolve this issue. 


  • Unfortunately DE, INT and IT need another restart. :(
     We expect it to happen in 20-30 minutes but the maintenance message will go up in game for all affected servers.
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