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Gold Purchases Not Being Credited-Anyone Else Having this Issue?

I have had 2 of my members  let me know they did not receive the gold that they had purchased.  Is this by chance a bug that is occurring?  Is anyone else having this problem?  I'm just curious, as I'd like to let my co-op know if there is an issue.  I've suggested them clearing their cache, etc. in the meantime.

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