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Lost Farm

157

Comments

  • I have managed to get onto the correct farm using chrome instead of Microsoft edge,thanks for your help.
  • Level 117 and in A1 Farmers coop??
  • Help I have lost my farm.Last night I cleared my cache as things were running a bit slow and I kept losing my connection. This morning when I tried to log in  the message came up that my user name was already being used and there were 2 green ticks over my details. I persisted and have been given a new farm! I was logging on to the correct server. This is particularly annoying as I was trying to stay in the to[ 50 of my group in the HWE. I cannot log out of my new farm without going through the start up stuff.
    @amazingrose7 (GB1) Glad to hear that you are back in your farm, it sounds like you were on the Register tab, instead of the Login tab & that is why it said the name already exists. If it happens again, just check you are on the tab shown below & it will save you creating a new farm. :)



  • I was definately on the login tab but heyho I 'm sorted now.New farm seems to have gone and all is well.Yes Lordoftheteapot that's me and I'm back in!
  • my farm was on INT1  farm LVL248 and cannot login or even reset pass support did send a reset pass by mail still cannot, now I have to stop and forget BIGFRAM with too many bugs.

    hell with HOTFIX never do it correctly, GGS Greedy Gold Sellers or BBS Big Bug Studio
  • I tried to login after an update this week November 15, 2017 and when i put in my original information on the US1 server, i was told the username already exists...well i know it exists because its my user name. I chose to reset my password and even with new password I cannot login. I was progressing good with my farm and now I have been missing for a few days. What is going on.
  • rsny (US1)rsny (US1) US1 Posts: 2,294
    edited 18.11.2017
    Hi  dreamy farmer.  Your level 26  farm is still there.  make sure you select log in and not the register option.

    Scroll up to Wascallywabbits post and follow the instructions and you should be able to find it.
  • I am on log in every time and I get that my username is already in use.  I am not signing in under register.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Are you sure you are signing in through the right server.   https://community.goodgamestudios.com/bigfarm/en/discussion/comment/3622396/#Comment_3622396
    This may help to understand the log in procedure a little better 
  • Yes I am in the US1 server
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,770
    Yes I am in the US1 server
    @dreamy farmer  Are you absolutely sure you have the right server? It should look like this on the login page...

                                                      
  • 24-KL0V3R (US1)24-KL0V3R (US1) US1 Posts: 2,464
    edited 18.11.2017
    I have been told that the best way to get a farm deleted is to just leave it alone and never go back to it.  Then after 3 to 6 months GGS will delete that farm. But what happens to the unregistered farms?  Same thing?
  • @farmerjohn 22 (US1) Yes, I am absolutely sure.
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,770
    edited 18.11.2017
    @farmerjohn 22 (US1) Yes, I am absolutely sure.

    @dreamy farmer (US1)   In that case, I'm afraid your only option is to e-mail Support and explain in as much detail as you can about being unable to login.  Here's the forum link to Support.......
                                                   https://support.goodgamestudios.com/?g=15&lang=en

                                              I hope you get back to your farm soon, dreamy farmer.  :)

    Edit: @dreamy farmer (US1)   It just did the same thing to me when I tried to login. But I just kept refreshing the page until it worked.  :)
    Post edited by farmerjohn 22 (US1) on
  • edited 19.11.2017
    @farmerjohn 22 (US1) I will try that.

    Well I did it and kept clicking login and now im getting a message that my farm is blocked and to contact the support team, which I have already done...twice already.
  • @dreamy farmer (US1) If your login is unblocked again now, but you are still getting the same message about your ID, try switching it to a different server & then back again & see if it works after that. If it doesn't (or if you are still blocked) let me know & I will what I can find out in the morning.
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    @farmerjohn 22 (US1) I will try that.

    Well I did it and kept clicking login and now im getting a message that my farm is blocked and to contact the support team, which I have already done...twice already.
    I can also get the message you are talking about ( username is already in use) by trying to log in with the wrong password.
  • edited 20.11.2017
    @farmerjohn 22 (US1) I changed password and same outcome. I will just have to wait for support to respond. Its been over a week now so hopefully soon.



    [See PM | Wabbit]
    Post edited by WascallyWabbit (FormerMod) on
  • ASpoiledBrat, logged in twice today, no farms, no account. 4 years or so of work down the tube. Laid Back Coop leader
    Help.
  • mahongli (AU1)mahongli (AU1) AU1 Posts: 12
    On the 18/11, in an attempt to help out a co op member, I attempted to see if their account was accessible.
    In doing so, I entered my email address (as it required me to do), and then set me up with a completely new farm on the GB server.
    I can no longer access my original farm, and so, have been awol for the past 5 days+.
    Despite contacting tech support, I have heard nothing as yet.
    This is extremely frustrating that, what should be a simple fix has not been actioned by now.
    I'm beginning to think the help I will EVENTUALLY get will be "suck it up, buttercup. You're staying where you are."
    My farm has been 3 years in the making, and I don't want to lose it now.
    All things being equal, it should have recognized my email address, and prevented the creation of this second farm at all.
    The lack of response by tech support has already cost me in the event I personally consider the most important for me, i.e., the fhwe.
    How much longer do I have to wait before this is dealt with?
  • mahongli (AU1)mahongli (AU1) AU1 Posts: 12
    If you contact support with the username & which server the farm is on, they will be able to get you connected to your farm again. :)
    I have the same issue as others here (and for similar reasons).
    BUT, contacting tech support is one thing-getting them to do anything is impossible. I've been waiting 5 days and nothing has been done.
  • You may have got that by using the register side, must be on log in at top, it is the left tab.  Also, if using right info, it would only start a new farm if on a different server during log in. And Support can be quite busy, you should have received an auto reply already. Reply to them with any questions using that. Some have waited weeks or longer. 
  • ben9 (US1)ben9 (US1) US1 Posts: 113
    Login can't find my player name and won't let me in    are there problems with the US server??  Thanks in advance
  • Login can't find my player name and won't let me in    are there problems with the US server??  Thanks in advance
    Yes mine is also doing the same thing
  • Tinzen (SKN1)Tinzen (SKN1) SKN1 Posts: 473
    skn too
  • mahongli (AU1)mahongli (AU1) AU1 Posts: 12
    If you contact support with the username & which server the farm is on, they will be able to get you connected to your farm again. :)
    I have the same issue as others here (and for similar reasons).
    BUT, contacting tech support is one thing-getting them to do anything is impossible. I've been waiting 5 days and nothing has been done.
    After reading other comments on this thread, I was able to retrieve my farm. But, as I said in my previous comment, tech support contacted me 12 days after my request for help.
    In summary, always have on hand your username, password, and server name, so that you can access the forum, because the issues you encounter are most likely encountered by others and already sorted. Tech support seem to be fighting fires continually 2 weeks behind.
  • zeke 25 (US1)zeke 25 (US1) US1 Posts: 5
    I logged in today to a level 2 farm.  I was level 195 in a coop with wilbrook. i will not start over, they can shove this game up their ASS!!!!
  • I went and looked at your farm and it is definitely not a level 2  shows you in wilbrook co op
    Might want to try logging in again
  • artful (US1)artful (US1) US1 Posts: 6,617
    I logged in today to a level 2 farm.  I was level 195 in a coop with wilbrook. i will not start over, they can shove this game up their ASS!!!!
    Make sure you're logging into the US1 server.

  • Fawners (US1)Fawners (US1) US1 Posts: 436
    I logged in today to a level 2 farm.  I was level 195 in a coop with wilbrook. i will not start over, they can shove this game up their ASS!!!!
    zeke25 is level 2..... zeke 25 is level 195 - you forgot the space :wink:
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