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Downtimes and Server Issues: The Thread - Part II

137

Comments

  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 02.02.2017

    There is a hotfix planned for approximately 14:00 CET today   (02.02.17) to address the login problems experienced by some players and to add a Valentine skyline for the Flower Farm.


    Edited to add:

    In addition the following bugs will be fixed:

    - Fishing - Mini Game - Sounds still running after turning off
    - Production Dialog - Full Barn - Wrong calculation with boosted products
    - Inventory - Flags - Tiger flag is misplaced in the inventory
    - Tutorial - Arrow points at quest after quest dialog is opened
    - Inventory - Equipment - Possible to harvest above limit
    - Profile - Avatar pic is changed to the default one after relog.
    - Profile - Profile picture not selectable, errorCode 4
    - Horse Paddock - Horse training timer is not working as expected.
    Post edited by RowdyRac (FormerMod) on
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Three of the game servers have to be restarted, so there will be a downtime today for the International, Italian and German servers.  
    Estimated to happen approximately between 11:30 to 11:45 CET.
  • CuddlyFoxes (FormerMod)CuddlyFoxes (FormerMod) Guest Posts: 845
    edited 09.03.2017
    Hey guys,

    We will have a small maintenance to deactivate the snow on the servers that still have it.

    Edit to add: The affected servers are: India, Australia, Turkey, Brazil, US, Mexico, Czech, France

  • Hey Everyone,

    There will be a downtime at approx 12:30pm CET  for maintenance on some technical stuff. :)
  • Downtime changed to between 1pm - 2pm CET
  • Hey guys,

    There will be another bugfix today at ~5:00 CET to fix the problem with fishing. Downtime could be up to 10 minutes.
  • Hi Again, 

    *Big Farm*

    As a way of appreciation for your patience throughout the day, we’ll give you a small gift:
    *20 minutes of fireworks* (a pop-up will appear after the maintenance so you can activate it).
  • Hi Guys,

    We'll have a hotfix with downtime at around 11:00am CET to fix:
    - bestseller avatar
    - issue with the bestseller shop - 50% time booster for training horses

    The next CC will not be starting on the 16th & we apologize for the late notification, (it should have been on the announcement for the last update, but got missed from the notes). All that we know so far is that it will not happen this week/weekend.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Hello everyone,

    You will have noticed the appearing/disappearing "Maintenance" icon in your game.

    There is meant to be a quick hot fix shortly.  However, it has been postponed for just a bit (because an issue came up when the fix was run on one of the smaller servers first).  So that is just being straightened out.  

    See you on the other side   B)

  • Hi Everyone,

    There will be a small hotfix today, before the start of the temp. farm
    - reason: implementing the rebalancing of the 24 days temp farms.

    It is planned for:
    14:54 CEST partner websites
    15:00 CEST global servers
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 12.04.2017
    Hello everyone,

    As you've noticed it, our INT/DE/IT servers has been unreachable for the last 60 minutes or so. Our team is currently working hard to fix the problem as fast as possible..

    We're not absolutely sure of what caused this occurrence so we can't give more details. We may have some data losses but that's not something we can confirm at the moment. This situation doesn't seem connected to the update either, since only these servers were affected.

    If not today, tomorrow we'll have a follow up on this Official Announcement and inform you about everything else that might be relevant for you.

    We apologize for the unexpected situation and thank you all for your understanding,
    Your Big Farm Team
    Post edited by RowdyRac (FormerMod) on
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250

    We have been informed that the maintenance on servers will be removed shortly to allow players to get back to their farms.

    There will, however, be further fixes during the day to solve other issues, so be aware that the servers may be down at times.
    We will try to inform you whenever possible, if we get sufficient warning beforehand.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250

    The US, BR & HIS servers are down again.
    They are working on a fix.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250

    The US server is back !
  • Hi Everyone,

    There will be a downtime today at 15:30 CEST
    (15:00 for Partner sites)

    The main goal is to fix the issues with the Shinkei-Suijaku Event so we can activate it again. 

    We also plan do give out a compensation to everybody who was in an event session when we cancelled the event. So that the tokens used for the interrupted game will be compensated.
  • Hi Everyone, 

    There will be a Hotfix today - Don`t worry it is planned to be done before the CC starts :p

    Shinkei-Suijaki Event

    Some players did not get their tokens returned to them, when the last compensation was done (for the interrupted game, due the hotfix on the 1st run of the event) so they will now receive their Fuku Tokens.

    Players who were eligible for ranking rewards, when the rankings disappeared following the update, will now receive their rewards based on their position in the rankings before the update started.

    Worldwide Championship

    As you know NPC's Tessa, George & Lester have been giving out massive amounts of WWC horse points, each time they were challenged, this will be fixed - & they will hopefully be issued with new calculators!

    In addition, the team has to fix the rankings to make the Worldwide Championship fair again. However, all activity rewards won early, in the horse category, due to the extra points, will stay untouched and won’t be taken back & you should also be able to win them all again. :) 


    If we get an accurate time for the hotfix, before you get the warning icon, we will let you know..... At the moment the estimated time is 12:20pm CEST
  • Hi Guys,

    There is going to be a hotfix at 12:00 CEST with a short downtime, as some players still did not receive their compensation for the Shinkei Suijaku event & the team would like to fix that before the weekend.

    Sorry for any inconvenience caused.
  • PS.... They will also be fixing the issues that some of you have been having with medals :)
  • The memory leak, causing the excessive lag (as mentioned earlier in Mod Bulletin), will now be fixed today & not on Monday. :)

    Downtime is currently expected to be at around 3pm CEST.
  • Hi Big Farmers!

    There will be a hotfix today between 4pm and 5pm (CEST) to fix:
    - Cooperative - ErrorCode 3 when watering the coop tree
    - Handbooks - Wrong display for harvests 
    - Happy Hour - Display should popup at every login

    Additionally, the issues that caused some server hiccups during the weekend will be fixed!
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 21.09.2017
    Hey Big Farmers,

    There will be a short downtime for a hotfix which will include the following:

    - Some users lost farm dollars for failing Oktoberfest contracts, this issue will be repaired
    - Unlock levels for the new building stages will now display correctly
    - The Oktoberfest ranking page will now be scrollable
    - The new building levels will receive a price reduction (e.g. level 10 9 Windmill now 90 million farm dollars) 
    - Flash errors in the Horse Meadow and the ‘Last Chance’ window for themed events will also be repaired
    - UFO items should now drop correctly from new building levels

    Current ETA within the next hour :)



    EDIT: Windmill level 9 not 10
    Post edited by WascallyWabbit (FormerMod) on
  • Hey guys!
    We will have a hotfix today between 16:30-17:30 CEST to fix the following:
    • Oktoberfest points have been repaired, players will no longer be able to gain more points than what is shown within a contract
    • Some server-side repairs to ensure Oktoberfest rankings remain fully functional
    • The tooltips for Oktoberfest will now display the correct production requirements instead of the lowest level requirements
    The hotfix should be fairly short & last no longer then the one earlier this week, as long as nothing goes wrong. :)
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    We have a bug in the flower farm where for a number of players the cat arrived in the cat tree immediately and can be fed without collecting the charms (or paying gold).

    The impending hotfix intends to deal with that bug.

    - all cats that have not been unlocked by gold in the flower farms will be removed from the building
    - the charms collected so far will stay in your account and you need to collect the remaining ones to obtain the cat
    - the building will remain
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250

    The International, German and Italian servers have gone down for maintenance.

  • Hey Big Farmers,

    Between 16:00 and 17:00 CEST
    - the test server will be updated and opened
    - a short hotfix will be done on live servers to change the Racing Farmer (the information you get in the pop up when you login)
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 10.10.2017
    Sorry everyone, 

    Due to technical issues, everything in the last message will now happen tomorrow & not today. :/
  • Hi Everyone,

    There will be a short downtime to make some minor changes, including some of the rewards on the Shinkei Suijaku & CC events. 

    There was a new announcement about the Test Server earlier, but despite making a very brief appearance, it is still having technical issues & may not be open before Monday.
  • There will shortly be a downtime of approximately 30 minutes to fix the coop rankings list for the Coop HWE.  
  • We apologise for the downtime this evening (November 14th). The downtime affected all of our web based games, but luckily our team was able to react and bring the servers up again. We are aware that this has affected the Co-op Hard Work Event (CHWE) currently running. Unfortunately it is not possible to repair the issues caused to the CHWE immediately, unexpected downtimes can cause issues in events due to the lost connection to the server. But we will be looking into the issues caused and resolutions to the problems, and will inform you as soon as more information becomes available. Thank you for your patience.

    Your CM Team
  • Hey guys,

    We will run a hotfix on all servers in the next hour. Players will receive some items to apologise for yesterday's downtime which will contain:
    - 50 x Seaweed Feed
    - 100 x Seaweed Fertilizer
    - 10 x Seaweed Humus

    With this hotfix we will also change the duck pond in the Silver League, it is wrongly set as an activity reward which means that many players can obtain it with an effort not remotely comparable to the one usually needed for Gold League players.

    Additionally, the top rewards in the WWC were fixed to display correct level ranges, previously these level ranges were incorrect
This discussion has been closed.