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~ Mod News Bulletin! ~ 1st Edition

212

Comments

  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 03.02.2017
    Hey All, 

    A few bits of info for you:

    Valentine Hunt Event
    This event will start at midnight on Saturday CET (Feb 4th/5th).

    US1 (and possibly AU1) The devs are looking for a solution to the issue of daily resets occuring at different times on your server(s) in these hunting events, but it is possible it will happen again with this one. As with the last few hunts, you will be able to catch up with your missing balloons on the last day. 

    Start time changed - See New Announcement

    ==============================

    CNY Event Max Possible Bonus Happiness
    Several of you have asked about this and it is the same calculation as last year:

    10 HP + (HP from each zodiac animal + 25% of that value)
    Example: 10 + 135 + (25% of 135) = 178.75 = 179

    ==============================

    Fireworks Timer (Display Error)
    Some of you have asked about players having differing amounts of time for the fireworks or the fireworks ending before the timer expires. Both of these are the result of a display error, where the timer bar shows a higher (incorrect) amount of time. If you hover your cursor over the event in the car park, the time shown in the bubble is the correct time. If that is a different time from your timer bar, you have the display error. Refreshing your game will fix the timer bar or you can just watch the bubble for the correct time.


    That's it for now, we will be back with any breaking news that comes our way!
    Post edited by WascallyWabbit (FormerMod) on
  • ++++++++++++++++++++++
    BREAKING NEWS!
    ++++++++++++++++++++++


    We have missed having all your brilliant ideas in one place, so we have brought back the Suggestions section to the forum. We will be digging through the General section finding as many suggestion threads as we can & moving them over to the new section, so if you have already posted any, you do not need to post them again.

    We look forward to seeing all your new ideas! :)
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Hello Big Farmers,

    Just a quick bulletin to keep you informed regarding the Big Farm Player Satisfaction Survey  (which we told about here).  Some players are concerned that they have not yet received this survey, so here is a bit about how it works:

    Every Friday, the survey is sent to different groups of random players on all the Big Farm servers. At the end of the next week a new batch of surveys are sent out, this time to different groups.

    The process repeats in this way until every player will have received the survey at the end of 8 weeks.  
    Then the process restarts again.
  • ++++++++++++++++++++++
    NEWS UPDATE!
    ++++++++++++++++++++++


    Hi Everyone, just a quick news flash for you...

    • Login issues since the update should now be resolved.
    • Errors when sending in-game messages also appears to have been fixed.
    • Gold prizes for the Valentine contests should now all have been credited - There are still some badges that have not been done yet.
    • The County Fair Event will be starting on Feb 27th

    More Mod News when we hear any!

  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Hello everyone,

    This is a friendly request, more than a piece of news  ;)

    Players often have questions or problems which they send in private messages to one or more of the moderators for attention.

    We would request that, if you want to ask the same question of all three (or even just two) of the moderators, that you please send it as one message, that we are all able to see it at the same time.

    When we are not aware that you have approached one of the others, we are likely to duplicate a lot of work (for eg. trying to get answers from GGS, visiting farms on other servers to check up and confirm, writing messages back to you, that kind of thing) and time is always in short supply for us.  So this would be greatly appreciated.

    To send the same message to more than one recipient, just open a "New Message" and type our names, one after the other, like this:



    And that's it :smiley:
  • Hey guys!

    Here's the latest news!
    • As a way of appreciation for your patience throughout the day, we’ll give you a small gift: 20 minutes of fireworks (a pop-up will appear after the maintenance so you can activate it).
    • There is a 5 hour cool down time between the pranks in the St. Patrick's Day event.
    We'll keep you updated if we hear any more news! :)
  • Hey Big Farmers,

    A Client Hotfix has been run (No Downtime) to fix:
    1) Trick or Treat - Flash Error - No workers if pranked by spooky ghosts.
    2) Candy Farm - Flash Error #2032 - Candy Palace is not displayed / accessible

    The fix will be in your game after you next relog.

    *********************************************************************************************

    As you may have noticed, we have created a new home on the forum for our devs "The Developer's Treehouse"

    Please note: If you have questions about the game, feedback, suggestions or bugs to report, they should all continue to be posted in the usual places, as that is the quickest way to get answers or have info passed on the Team. 
    In addition, you can now ask the devs questions that only they know the answers to, but please be patient, if you have a question to ask them, just post it in their Treehouse & they will reply when they can.

    Marowit & Meela will answer questions about how things work, numbers & balancing

    Pichu will answer technical & other questions

    *******************************************************************************************

    That's it for this Wascally Bulletin!

  • ************************************
    NEWS FLASH
    ************************************


    All GGS Games servers are down  
    They are investigating  
    Don`t panic!



  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 28.03.2017

    =============
    LATEST NEWS
    ==============

    Hey Everyone,

    US1, AU1 & IN1 are on a different datacenters, so you should be able to get into your games. For everyone else, the European servers are still unreachable. The reason for this is a connection problem in the server provider center, which we couldn’t possibly foresee and that we could not fix directly, since it’s a separate entity not directly under our control.

    Unfortunately it will not be possible to extend time on the events, as that is technically far more involved than it may seem, but compensation packages are being prepared right now.

    Please do not contact Support regarding the downtime, as there is nothing they can do & it may not be possible to reach them at this time anyway.

    Thankyou for your continued patience.
    Post edited by WascallyWabbit (FormerMod) on
  • *****************************************
    CURRENT SITUATION
    ******************************************

    News from the Team:

    • We still can not reach the European external partner (server connection problems)
    • Sadly we also can not estimate for now, how long it will take to reach the server, because our partners are involved in this situation
    • Part of our team is going to stay here till 10pm CET
    • If the game is not live by 10pm CET,  we will have to switch to maintenance and activate the game as early as possible tomorrow - This will not affect those servers which are currently still running.
    • Compensation is going to follow right after we are sure the game is back and everything is working as intended.

  • **************************************
    BREAKING NEWS
    *************************************

    Service has been restored!! 
    BUT so that you do not all crash the system with a stampede of logins,
    servers will be brought back online one by one, so not long now!

    Happy Farming & thank you for being so patient today! :)
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250


    Hey Everyone,

    Your Mod team would like to thank you all for the way in which you handled yesterday's game downtime.
    Your patience in waiting for updated news, without starting multiple threads or bombarding us with questions,
    could not have been easy for you, under the circumstances & was very much appreciated by us!

    You confirmed once again, what we have always known:   the EN Community is the best!!!

    Wabbit, Cuddly & Rowdy

  • CuddlyFoxes (FormerMod)CuddlyFoxes (FormerMod) Guest Posts: 845
    edited 31.03.2017

    Test Server Reopens Today! March 31st, 2017  April 3rd, 2017


    Hey guys!

    The test server will reopen today within the next hours next week with an early version of the cooperative village and horse meadow. This version will be buggy but we would like to gather feedback from you guys. Please be sure to leave your feedback here on the test forum.

    You can find information about the horse meadow HERE.

    Information about the cooperative village can be found HERE.
    Post edited by CuddlyFoxes (FormerMod) on
  • Hey guys!

    Unfortunately the test server could not be reopened today due to login issues so it has been postponed until Monday. The emails about the opening of the test server were sent out before they found the issue. We'll keep you updated when we hear any news.

    Enjoy your weekend! :)
  • ******************
    NEWSFLASH!!
    ******************

    Hi Everyone

    The Test Server is now open
    Please see Previous Bulletins (above) for details

    As usual please DO NOT post about the Test Server on this forum.
    ALL feedback & bug-reporting must be done on the Test Server Forum

    Have fun!

  • There will be an update on the Test Server today,
    to fix some bugs & introduce a brand new character!

    CLICK HERE FOR DETAILS

    ~~**~~

    Other News:

    The Easter Hunt Event will start tonight (Thursday) at 23:59 CEST

    Happy hunting!

  • It's a busy News day today folks!

    The next Temporary farm will start when the Coop Championship ends.

    (That will be right after, not later that day or the next day)

  • Where is the Easter event?

    Maybe the Team have hidden the whole event, instead of just the eggs hehe  :p

    Monica showed up on time, but we will have to wait until
    the offices open in the morning, to find the rest of it.
    It has been reported  & will be fixed as soon as possible.

    Sorry for the delay!
  • They found it!!!

    Following a "small confusion with the BF event calendar"

    The Easter Hunt Event will now start & finish 24 hours later than planned,
    So that is tonight (Friday) at 23:59 CEST

    Happy hunting (we hope lol)  :D
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    This message just in from the team:

    Hello Big Farmers,

    We know that this week has been quite a ride with some unexpected hiccups, such as the Cooperative Championship delay. As we want you all to have fun and enjoy the CC, we will activate a small compensation today, at 19h00 CEST.

    Compensation:
    - Duration 1 hour, from 19h00 to 20h00 CEST
    - 100% Reputation Booster + 1h of Fireworks

    We apologize again for this whole situation and wish you all a great weekend with our CC and Easter Search starting tomorrow!

    Your Big Farm Team
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 07.04.2017

    There will be an update on the Test Server today, to activate the Village League.
    You can read more about the details in the announcement on the Test server forum.


    The update has been canceled until further notice. 



    And may I add .......
    no wait, better not.
    Post edited by RowdyRac (FormerMod) on
  • Hi everyone,

    I hope that despite all the farming dramas, you are managing to have a great Easter! :)

    A couple of news bulletins for you.....

    We are aware that the INT1 server decided to go down & the techs are on it!

    We also have a some what vague message to pass on to you...

    "We currently have a bug in Big Farm, which is connected to village league medals and will be solved somehow after Easter break. The medals will be lost after Mondays reset. To avoid losses, please tell the players to exchange them in the shop by Sunday evening." 

    We do not have any more details than that, so please pass on the message to your coop members.

    Happy Easter to you all!
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 17.04.2017
    HI All,

    Well the weekly reset has taken place & it is now a bit more clear what the "bug" was, but the good news is that no one should have lost anything. :)

    Normally what "should" happen, is that the 1st time you login after the Sunday night reset of medals, you will get a pop-up which allows you to go to the store to exchange your medals or to close the store and have them converted into Village dollars. However, as you probably noticed, this week if you went to the store, it showed your medal balance as 0, so you could not exchange them, but when you close the store, your medals are still correctly converted into Village dollars.

    This should be fixed before next weeks reset, so that you will get the last chance to exchange your medals, before they are converted.

    Regarding the missing events on the INT1 server, unfortunately nothing can be done to fix that, so we will have to wait until Tuesday to see what is going to happen. Sorry about that. :(
  • Hi Guys,

    We know that there are several bugs going around at the moment & while most have a workaround, there is one affecting some coops that is a bit of a game-stopper, so for now, until we get some staff back fixing things, we would advise you NOT to upgrade your horse meadow.

    For some it causes harvesting problems that can only be fixed by leaving & rejoining your coop, but we have now some cases on RO1 and PL1 where it has caused all sorts of strange things to happen & prevented members from using their village at all.

    Upgrading your warehouse to level 13 is also causing some harvesting problems for some, though selling some of the main crop that was planted, appears to be a workaround for that one.
  • **************************
    BREAKING NEWS!
    **************************


    Greta has been spotted heading for Big Farm & a peek at her calendar tells us that she will be staying for the whole weekend, until Monday!  - She should arrive in about 25 minutes! :)

    **************************

    Additional news, (for players in Egypt) the option to buy gold using SMS will, unfortunately, no longer be available in Egypt - We apologise for any inconvenience that this may cause. :(

    That is all the news for now folks!
  • ******************************
    NEWS FLASH
    *****************************


    SERVERS NL1, RO1 & SK1 ARE ALL IN THE PROCESS OF BEING RESTARTED,
    SORRY FOR THE INCONVENIENCE.
  • ======================
    BREAKING NEWS!
    ======================


    There is no ETA for today's update yet, but it  WILL NOT  happen before 2pm CEST
    So you can finish playing the CC to the end without any interruptions.

    Have a good day!  :)
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 26.04.2017

    *******************************************
    NEWS FLASH
    ******************************************


    We were apparently misinformed when they said that there were no changes made 
    between the St.Patrick's Day event & the Golden Week event

    The gap between pranks has been reduced from 5 hours to 4 hours

    Sorry for any confusion caused.

    *********************************************************

    Other news:
    To see how many Lucky Coins you have collected, look in your inventory (Equpiment tab). :)
    Post edited by WascallyWabbit (FormerMod) on
  • Hi Everyone,

    A couple of things that we have been asked about several times:

    Stuck Windmill - Some of you are having problems harvesting your windmill when producing pellets that were started before the update. The problem is caused because the windmill usually checks storage when you start it & not when you harvest, so it is not giving the correct message - If you go to the last tab in your farm management (cooperative tab) & sell pellets, your windmill should then be ok.

    Upgrading Horse Meadow - We advised against upgrading the horse meadow before the update, as it was causing harvesting problems, by giving everything in the warehouse a storage limit of 20. The fix for this "appears" to be working, so, as far as we know, it is safe to go ahead with the upgrade now if you are waiting to do it.

    :)
  • ***********************************
    DON'T PANIC!!
    ***********************************


    Hey everyone, 

    As you have probably noticed, the display for the blossom count on the Golden Week event has gone weird.
    Do not worry, it is working ok & nothing has been lost, it is just showing the wrong info.

    Here is the official explanation:

    Nothing is lost
    Its a display thing it shows you now that you have xxxx/YYYY collected 
    this means: for the next happiness you have to collect 100 so it would show 0/100
    after you reach 100 he will show something like 0/150
    the dialog shows you,  the stages instead of the total amount
    and everything is counted fine


    It is safe to continue collecting your blossoms! :)
This discussion has been closed.