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Festive Farm Wheel of Fortune ranking resetting to zero

Hello everyone,
So I used my 16 coins on the spinweel on norder island I was on place 13, can you believe it? But the game's lay out struggled a bit so I refreshed it. Turns out all my points are vanished (back to zero) and my coins are gone.
Not fair.. Because I was having those coins a long time :( 
Any idea how I am gonna get them back?


Post edited by CuddlyFoxes (FormerMod) on
«1

Comments

  • aaabbb1 (INT1)aaabbb1 (INT1) INT1 Posts: 1,049
    Same here. I was rank 1 and now rank 0. I understand that I may fall in rank, but I deffinitely can not be rank 0.
  • Dark Underworld (AU1)Dark Underworld (AU1) AU1 Posts: 2,992
    edited 10.12.2016
    same here I am also rank 0, but only did 1 spin as a test to verify bug, but should not be rank 0.  Being the weekend we will not see a fix and response from support when they do respond will be, sorry we are aware a problem.  As per last wheel bug no compensation.


    Here is screen shot showing 1 spin and rank 0


    Post edited by Dark Underworld (AU1) on
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    I used more than 80 coins had 76 then won another 6 or 8 won  and I am at 0 in rankings when I left i was fourth
    HELP
  • @Damaria3 (US1) sorry to say, but I have a feeling there will be no help as it is weekend.  Wheel will be finished before they even come online on Monday.
  • Same here, rank 0 after several spin.
  • It seems there is a bug on Festive island and after you do spins it will give you ranking, but when you leave and go back in your ranking will go back to 0
  • Mee8 (AU1)Mee8 (AU1) AU1 Posts: 213
    Yep I have already done it and yes went back to 0  :(
  • Mee8 (AU1)Mee8 (AU1) AU1 Posts: 213
    Just been back to check and the spins I did after the first lot have stayed!!

  • @Mee8 (AU1)   log out and go back in and see if they stay, I did another and when I went back in back to 0 I go.
  • artful (US1)artful (US1) US1 Posts: 6,617
    Did you still get your rewards, or did they disappear, too?
  • yes I kept the reward 2000 snow dollars both spins what a waste with no chance of x2 xp, which is the only reason I do the spins, rewards are not worth it.  work out how much gold to get 2000 snow dollars nothing like the cost of 1 token...
  • Mee8 (AU1)Mee8 (AU1) AU1 Posts: 213
    edited 10.12.2016
    Logged off Byron and logged back in and have stayed in the rankings but didn't the first time  :( Which is also why I play it to get a chance at double xp


  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    Too late she cried.  :( 

    Already spun this morning & now my ranking is zero.  I hope we do get the double xp's as for me that's why I spin the wheel.  The feed etc. I can do without. I also kept the $2,000 snow dollars.

    Mods please reply.  :)
  • Logged on and lost my ranking and all the minor prizes.  They also kept the 16 coins used.  Another coop member had the same thing happened.  DO NOT SPIN!
  • Mee8 (AU1)Mee8 (AU1) AU1 Posts: 213
    Logged off Byron and logged back in and have stayed in the rankings but didn't the first time  :( Which is also why I play it to get a chance at double xp


    Just logged back on again and everything is lost I have used at least 14 tokens with the two lots of spins and have no chance of double xp now, as I am not using the few tokens I have left, sort this out its daylight robbery!!!
  • ashim (IN1)ashim (IN1) IN1 Posts: 572
    it is not visible( viking wof ) on my farm
  • clearing the cache does not seem to be working.  sent a ticket in to support.
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    Moderators should i send a ticket to support or just wait
  • Moderators should i send a ticket to support or just wait
    This seems to be a general issue, as we have seen the same reports on all the forums, but the rankings do not appear to be totally lost, as some players are saying that if they use another token, their ranking comes back, but it then goes back to 0 again after they relog, so it is possible that it will work out correctly when the event ends.
    At this point we do not know what will happen, so I would suggest waiting until Monty leaves, as support wouldn't be able to confirm any losses while it is still running.
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    Thanks wabbit will wait and see what happens. Thank you for helping out so speedily too.
  • I used 60 chips at the wheel of fortune on the island were 3rd and now I look like I did not
    hit on her ....






  • Kimmiecat (NL1)Kimmiecat (NL1) NL1 Posts: 995
    yes I kept the reward 2000 snow dollars both spins what a waste with no chance of x2 xp, which is the only reason I do the spins, rewards are not worth it.  work out how much gold to get 2000 snow dollars nothing like the cost of 1 token...
    Same here....I spin only for the double XP. The deco I won is still there but my ranking is zero

  • kalsha (IN1)kalsha (IN1) IN1 Posts: 43
     Same with me,  I got deco  n other things but rank is 0 :(
  • Can anyone confirm if this is now fixed after the downtime? :)
  • i am still showing 0 and was ranked 111 
  • panchu5 (IN1)panchu5 (IN1) IN1 Posts: 5
    for me it ok, sin-off n sin-in, the rank was same
  • ok log out n back in used 8 tokens now showing rank
  • greygal (US1)greygal (US1) Posts: 25
    edited 10.12.2016
    Still shows rank 0 for me - I had used about 56 tokens yesterday, don't remember exactly what rank I was at, but it was in the top 10 at the time I used my tokens.

    I just went ahead and used a token and spun the wheel one time, and it showed my rank (133, wow I dropped a lot lol!).  I refreshed my browser, and now it shows rank 0 yet again.


    Edit: combined posts
    Post edited by RowdyRac (FormerMod) on
  • Boer harmsen (NL1)Boer harmsen (NL1) Posts: 72
    edited 10.12.2016
    I am back at zero. Was around 120th
    Give back the coins, or fix the problem.


    Edit:  Combined posts
    Post edited by RowdyRac (FormerMod) on
  • Thanks for the feedback guys - The downtime was to fix something in the Xmas event, but just checking if restarting the server might also have cleared the display glitch on the Wheel, looks like it didn`t, at least not for everyone. But the dev did say that the rankings are being saved serverside, so as we thought this is just a display problem & the event "should" end correctly. :)

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