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Downtimes and Server Issues: The Thread - Part II

27

Comments

  • Hello Everyone,

    We should have a hotfix soon to fix some bugs and compensate the players affected by the Flower Farm decoration bug.

    More info will follow in a minute
  • CM LattenCM Latten Posts: 542
    Hey everyone,

    As you may know by now, after the lastest update some players lost all their Flower Farms decorations. We’ve been trying to fix this issue since then but, unfortunately, due to its complexity we weren’t able to get everything back as before. To compensate you for this situation, we’ll be doing the following:


    1- Compare the Happiness values on the Flower Farms of all affected players before and after the Update.
    2- If you had a lower Happiness value after the update, we will add the most valuable decorations to your local inventory until the same Happiness value you had prior to the Update is reached.
    3- On top of this, you will have the chance to choose 2 extra decorations out of a pool of 5 possibilities in a compensation window.


    As mentioned above, it wasn’t possible to restore the lost decorations as they were and we would like to apologise once again about that, but we believe that in this way we can help you getting back on track with the productions of your Flower Farm.

    We would like to thank you for the patience and the cooperation shown in the past few days. Your feedback is always very helpful.

    Best Regards
    The Big farm Team
  • CuddlyFoxes (FormerMod)CuddlyFoxes (FormerMod) Guest Posts: 845
    edited 14.10.2016
    Hey everyone!

    We will have a short downtime around 15:30 - 16:30 CET to activate the Big Farm anniversary and Halloween events.

    Cuddly
  • Hi Everyone,

    There will be a short downtime soon to run a hotfix for some bugs. We will let you know if we get a more precise time, but so far all we know is that it "could" start within the next hour.

    Wabbit
  • UPDATE: Hotfix was done without a downtime, but will require a reload to take effect. It was mainly fixing some minor issues with the Halloween event & some small visual bugs. :)
  • Hi All,

    Today there will be a Hotfix with downtime to try fixing the Firefox issues, it is  planned for 11:30-13:00 CEST.


    Wabbit
  • Hi Everyone,

    Bugfix planned soon (12:30-14:00) to fix two problems in the Halloween event:
    - Wrong amount of rewards shown to the level bracket 26-40
    - Wrong amount of pumpkins to collect.

    The total amount of pumpkins to find to complete the event will be lowered in order to make it possible for those that had a wrong amount of pumpkins shown yesterday to complete the event.

    More info will follow
  • Hi Guys,

    There is a Hotfix planned at around 14:00 to reduce the difficulty of the fishing mini game and fix the following:
    - Fishing - ErrorCode 7 when trying to play mini game after consuming items and bucket full
    - Fishing - Initial quest not working, can not start fishing feature
    - Fishing - Mini Game - Reeling and clicking right mouse button causes sound to play forever

    More bugs might follow
  • The hotfix has been delayed a bit but should arrive before 16:00 CET
  • Hey everyone,

    We'll have a very small technical maintenance (~5 min) to stabilize the fisherman feature on the largest servers.
    Servers: DE, INT, US, RU, FR, PL, CZ, BR

    The maintenance should happen in about 30 minutes.

  • Hey Everyone,

    There will be a bugfix run some time this afternoon. We don`t yet have a more accurate time or a list of bugs that will be included, but as soon as we get more details we will let you know. :)
  • Bugs fixed in the update:
    - Missions Overview - Shelved missions not displayed correctly
    - Fishing - Mini Game - Invisible line and hook when having low fps

    In addition, the layout mode will be disabled in this bugfix to give the team more time to look for the issue there.

    Timeframe still not defined
  • An hotfix will happen soon to fix two bugs:
    - Farm Machines certificates and tools requests amount are too high
    - Placing decorations triggers a flash error
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 26.11.2016
     Hello all,

    We'll have an hotfix without downtime at around 12h30 CET to fix these issues:

    - "Missions - Ranking displayed after mission end, errorCode 3"
    - textid change for wheel to enhance usability
    - small skyline fix


    Your Big Farm Team
    Post edited by RowdyRac (FormerMod) on
  • Good News!

    A Hotfix is planned for today, fixing the evil bug that is not displaying your buildings in the building slot & triggering: Error Code 9 - "The building slot is not available at the moment".

    We don`t have a time yet, but will let you know when we do. 

    Your Big Farm Team!
  • Hotfix planned for 14:30-15:30 CET
  • Hey guys!

    We will have a maintenance soon to make some adjustments to the Christmas event that will be starting over the weekend.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 12.12.2016
    There will be a bug fix, with down time, soon, guys.

    It will focus on the following issues:

    - Adjustment of the wish list. The Timer (4 days) will be shown.
    - Lower requests for fishing and restaurant products
    - Fish caught manually will be counted now, not only the ones caught by Oleg
    - Fixing the issue where users were losing the progress of a coop task in phase 3 if the coop goes back to phase 2 and then again 3.
    - the ranking of the festive WoF resetting after reload/relog

    We will update this thread with any new information regarding fixes as and when the information becomes available.


    Your Big Farm Team

    Update:     Fix should happen within the next half hour.
    Post edited by RowdyRac (FormerMod) on
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    edited 13.12.2016
    There will be another *hot fix* today, aimed at correcting the remaining time for the Wish list and to fix the issue with "0 Happiness points needed" in the hard work rewards.

    The fix does not require a downtime (except for the Japanese server) and should happen in "fairly soon" ;)

    Remember that a  reload your game may be required to make the changes appear.
  • Hey guys,

    We will have a hotfix today. We'll give you more details & time as soon as we can. :)
  • Hey everyone,


    We are going to perform another hotfix today to fix the following bugs:

    • Santa's Wishlist - Second Chapter - After finishing first harvest all hard work rewards are credited

    • Horse paddock - Mine - Not possible to harvest finished production

    • Farm Management - Coop Tab - Flasherror #1010, empty dialog

    • Next Harvest Display - Flasherror #1009 when going to horse paddock

    • Santa's Wishlist - Players got two decos as reward for finishing first chapter


    Some of you might have also noticed that the daily login bonus pop up didn’t appear today, the team is aware of this problem and we can assure you that your reward is still credited even if you don’t see the pop up.


    Concerning the decorations with wrong values, we are still looking into this topic and will provide you more details once we have them.


    Compensation:
    To apologise for the inconveniences experienced in the first chapter of the wishlist, everyone will receive a compensation consisting in the decoration of the first chapter, with a standard value for everyone of 25 happiness points and 5 Village happiness points.


    Sorry for the inconvenience,

    Your Big Farm Team.
  • The hotfix will come in the next 30 minutes. :)
  • Hey guys,

    The hotfix has been delayed, a new bug appeared in the last test. We'll keep you updated as soon as we have more info.
  • The hotfix should come in about 15 minutes
  • Another hotfix incoming, including a fix for the following issues:
    - Santa's Wishlist - Christmas carriage 1 multiplies after switching farms
    - Santa's Wishlist - Chapter Reward - Wrong happiness display for the decoration
    - Santa's Wishlist - Chapter Reward - Wrong quality display for the decoration
    - Santa's Wishlist - Players got two decos as reward for finishing first chapter
    - Environment - Deco Tower - All decos are displayed as not owned in the tower
  • Hotfix coming before 18:30 CET :)
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    The following information regarding the hotfix of earlier  has just been released:

    Dear Community,

    in our latest hotfix we announced fixes to the Santas Wishlist event as well as the deco tower. At this point we are able to restore the deco tower with the decorations that are presently on your farm, but we are working on a better way to unlock all of your previous decorations again.

    We also received reports of the weekly themed event "vanishing" on some servers. Our team is busy investigating. Unfortunately the problem isn't that easy to reproduce, thus we hope to have more information for you about this issue next week.

    Apologies for any inconvenience caused.

    Your Big Farm Team
  • Hey guys,

    There will be a downtime for all servers in around five minutes to prevent further login issues.
  • There will be a restart of the International Server sometime today between 13:00 - 15:00 CET
  • Restart completed, you should be able to login again now :)
This discussion has been closed.