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I have also received an email with voucher for flower seeds and still I am not able to pick it up. It says:
Sorry, something went wrong. Please contact support
Some of the members of my coop had yesterday, 23 September, the option to select a few decos. Probably because they lost some in the flower farm with the latest upgrade?
I've not had that option so I guess I haven't lost anything (it's not as if I was prepared to remember exactly what I had on that farm before the upgrade was introduced) but yet feel a bit "ignored" if you know what I mean? Do I wish I would have lost some decos to gain new ones free of charge? Yes, definitely.
But my point today is about receiving an email from GGS overnight explaining about the new changes. It's all well and nice and I'm even offered to click on a link to redeem a gift made of a bunch of flowers seeds.
Who doesn't like free goodies?
I click on the link, am redirected to a page which says: "Sorry, something went wrong. Please contact support"
Well, not quite what I hoped but somehow not unexpected either...
I know something went wrong! Whoever had been logging into the game for the past week knows something went wrong!
And no, I won't contact support because that gift offer was initiated by GGS so I would expect a professional company, employing experts in their areas, would make sure that when an email with a link to redeem whatever, it works EVERY SINGLE TIME!
Yes, it's easier said than done and blah blah blah but can you imagine leading companies launching products or communication that would constantly fail or being riddled with bugs? Those companies wouldn't lead for very long...
Is it cliché to believe that as GGS is a German company, world-renowned precision can be expected?
I don't care much about those seeds but it's the fact that I'm told I can have a treat, only for it to be taken away from me that is extremely annoying and tiring to say the least...
I want to believe that the CM's here really care and do their utmost to keep everyone happy to play this game and it's not only the developers who seem to be unable to work as a team to get things right EVERY SINGLE TIME before it is launched, but foremost the Management who ultimately decides about communication and launching updates who has not the smallest idea of how to keep the customers' base satisfied. It's a delicate balance but if customers are taken for granted constantly, one day the same fate as Nokia will happen to GGS. No empire ever lasts as I'm not remotely sure we can call GGS an empire yet.
However, to redeem your voucher, all you have to do is copy the actual voucher code displayed in the e-mail (I just used copy-paste), and then, while on your farm, you click on the "add gold" button right at the top of the screen.
That will, of course, take you to the usual page where gold is bought, scroll down to the bottom part of the page ... there is a button "Voucher" right next to a button called "Help".
Click on voucher and paste the voucher code there, and all should be well
Good luck
There's no voucher to redeem, I've not mentioned that in my rant and I made sure that the original email from GGS didn't contain one.
It's a simple straight-forward "collect your gift" link, which inevitably redirects me to the "something went wrong" screen.
I hope you all get them soon!
You probably are right -- if all the players got them at the same time, the whole place might come crashing down.
I went and took a screenshot because i'm really confused as to why things would be so different for us all (seems the game has become broken in so many different places for different players
Anyway, here is the screen shot from my e-mail:
you can also click on those instructions to see how to use the code, but you already know how so it won't be necessary.
Now can we leave it to the developers to look into this as it is improbable that I would have been the only one receiving that email (thus me reporting what I believe to be a bug)?
It's not about the small amount of seeds, but the principle of being promised a treat only to find out that this too is not working as intended.
Oh and before someone wonders how the next screen looks like, here it is:
On Thu 9/22/2016 3:30 PM, I had an automated email with subject line [Ticket#2016092210014728] Re: Other - reward voucher n [...]
Nothing further has been communicated. In time, I may hear back from Support. Last time I had an issue, it took about 2 months to get a note saying that many things resolve themselves over time and I should start a new ticket if my problem had not corrected itself. It had not and I gave up.
I am happier if I chalk up GGS flubs like these as losses I will not pursue. My expectations are very low.
I'll check into this. It does sound like a test/live server cache thing, but I'm not too sure either.
The CM's .. hmmmm a tuff one, in one post we are given the illusion that the CM's get informed of everything, then the next it seems that the CM's get told only what GGS want to tell them, often we are maybe not told a lie, but not told the real truth . Remember the time with the wheel when we could not see our ranking unless we used another token... nothing much said by GGS, then they did it the 2nd time and we got a post saying that they thought they had fixed it ! fixed it but not told us hmmmmm either they had not "fixed" it or they just did not care to inform those who had complained , or BOTH. Generally though the CM's help the players.
SUPPORT, I have noticed how support is getting a lot of grief, rightly so, but if the game ran properly we would not need support, other companies do the same thing .. we are experiencing a large amount of calls/e-mails blah blah.. it is as though we have to give them pity, but what it really means is there is a large amount of unsattisfied customers. They often do not reply for weeks because they cannot give a truthful answer, so they delay a reply until the complaint is sorted, then they sing their own praise that it is fixed, but what really was fixed ?
The new layout looks better, I feel that with less loading onto the main farm the game should run better, although knocking off most of the pop ups and the silly dancing exclamation marks would help, and why do the vehicles in the car park move around, who in their right mind puts the hardworker event behind a sales event ? in the eyes of GGS though we might click on the sales and buy things by accident, ggs could explain their reasoning for them moving around, using up data space. The new layout leads the way for GGS to release new backgrounds for more pages, not just the main farm, backgrounds may earn GGS revenue but is nothing to do with a farming game. GGS tried to get too big too quick, Big Farm is popular and a BIG money earner for ggs, maybe some older people play it rather than the racing and fighting games and tend to play longer, maybe have no intention of playing other games so regularly buy gold.because it is popular they start to charge us more, we see it in the supermarkets, items that are not popular get discounted, popular items they charge the most they can, because they know we like the item and will pay more.
I do not know if GGS will survive, their customer support must be one of the worst in the industry so the question arises if GGS care at all about its customers or just the money that the customers generate, being number one in Germany comes before looking after the customers and may well be their downfall.
But, I am also now getting the runaround. After sending another email, containing a screenshot to show I had no voucher code in my email, I was asked to provide a screenshot. This is now a fun game. Here is my reply:
"Hello again!
I am not sure why you wanted to see what I already sent. All the same, I have attached the full email.
And, here is a picture of a piglet for good measure.
The piglet has no voucher code either.
Kind regards."
A summary of their latest reply.
My next step will be to contact my cheery Support person when the Test server reopens and my voucher has expired. I will request that the gift be credited directly at that time and will likely include another picture.
Again, why not just credit our accounts. My offer was for 375 gold.
@AlabasterGamer (US1) - Thank you for sharing! I'm still crying with laughter. And thank you to the support member with such a great sense of humour!
It seems two different emails were sent out. The ones containing an actual vouche code are redeemable until the end of the year (31st December 2016). The email I received was obviously meant to be for my test server account too since it is in English and that's the language I use on the test server. I was however still able to redeem the voucher for my account on the (German) live server without problems.
The other email is only redeemable for a few days and does not contain a voucher code.
For those players who never receive any emails, I'm enclosing a link with possible reasons:
https://community.goodgamestudios.com/bigfarm/en/discussion/comment/3200591/#Comment_3200591
Love, Noddy.
Edit: Another reason for the different emails that were sent out (which I only just thought of) may be that the players who used their live account email address to register on the test server may have received the voucher code while those players who registered on the test server with a different address may have received the reward email without a code to redeem the gift on the test server. But again, I have no idea if my guess is right.