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Email Gifts

138

Comments

  • vczedb (US1)vczedb (US1) US1 Posts: 2
      could not  redeem  the voucher


  • LuraBelle (US1)LuraBelle (US1) US1 Posts: 309
    My voucher failed cashed it on like I was suppose too and recieved nothing tried it again and of course it said I already used it which I did. I  reloaded farm etc and still nothing from voucher
  • I am receiving emails from the game giving me items, but when I click to claim the item, it says credit voucher failed. 
    Is this because the test server is down? If it is, why are we still getting emails for items we cannot redeem?

    @S0rceress0 (TEST-SERVER1)  The voucher is not for your test farm. Go to your live farm, click the button to open your gold shop & then at the bottom, click the voucher button & copy paste the voucher code into there from the email.


  • Hi,
    I have also received an email with voucher for flower seeds and still I am not able to pick it up. It says:

    Sorry, something went wrong. Please contact support

  • Elco (GB1)Elco (GB1) Posts: 103
    Hi,

    Some of the members of my coop had yesterday, 23 September, the option to select a few decos. Probably because they lost some in the flower farm with the latest upgrade?
    I've not had that option so I guess I haven't lost anything (it's not as if I was prepared to remember exactly what I had on that farm before the upgrade was introduced) but yet feel a bit "ignored" if you know what I mean? Do I wish I would have lost some decos to gain new ones free of charge? Yes, definitely.

    But my point today is about receiving an email from GGS overnight explaining about the new changes. It's all well and nice and I'm even offered to click on a link to redeem a gift made of a bunch of flowers seeds.
    Who doesn't like free goodies?
    I click on the link, am redirected to a page which says: "Sorry, something went wrong. Please contact support"
    Well, not quite what I hoped but somehow not unexpected either...
    I know something went wrong! Whoever had been logging into the game for the past week knows something went wrong!
    And no, I won't contact support because that gift offer was initiated by GGS so I would expect a professional company, employing experts in their areas, would make sure that when an email with a link to redeem whatever, it works EVERY SINGLE TIME!
    Yes, it's easier said than done and blah blah blah but can you imagine leading companies launching products or communication that would constantly fail or being riddled with bugs? Those companies wouldn't lead for very long...
    Is it cliché to believe that as GGS is a German company, world-renowned precision can be expected?

    I don't care much about those seeds but it's the fact that I'm told I can have a treat, only for it to be taken away from me that is extremely annoying and tiring to say the least...

    I want to believe that the CM's here really care and do their utmost to keep everyone happy to play this game and it's not only the developers who seem to be unable to work as a team to get things right EVERY SINGLE TIME before it is launched, but foremost the Management who ultimately decides about communication and launching updates who has not the smallest idea of how to keep the customers' base satisfied. It's a delicate balance but if customers are taken for granted constantly, one day the same fate as Nokia will happen to GGS. No empire ever lasts as I'm not remotely sure we can call GGS an empire yet.
  • amandaps (INT1)amandaps (INT1) INT1 Posts: 300
    Awww, Elco, that's no good :(

    However, to redeem your voucher, all you have to do is copy the actual voucher code displayed in the e-mail (I just used copy-paste), and then, while on your farm, you click on the "add gold" button right at the top of the screen.

    That will, of course, take you to the usual page where gold is bought, scroll down to the bottom part of the page ... there is a button "Voucher"  right next to a button called "Help".
    Click on voucher and paste the voucher code there, and all should be well :D

    Good luck
  • FreeDee5 (US1)FreeDee5 (US1) US1 Posts: 9
    Great advice, and a lovely eloquent letter from our first poster.  However, this is day 5 where my Flower Farm is completely dysfunctional and inoperable.  Could someone at goodgamestudios.com PLEASE inform me how many more days, weeks, months this will remain inoperable?  I am losing $250,000 for every day.  I am NOT happy about this.  More so because I am being ignored by Management of this particular server. This is not working for me but the issues of so many players are somewhat trivial in comparison.   I cannot fulfill orders on the Ship which is where the majority of income is secured to upgrade on the 3 farms I have.  I am days away from demolishing the 3 Farms I have and quitting for good.
  • Elco (GB1)Elco (GB1) Posts: 103
    @amandaps (INT1) Thanks indeed although I know how to redeem a voucher.

    There's no voucher to redeem, I've not mentioned that in my rant and I made sure that the original email from GGS didn't contain one.

    It's a simple straight-forward "collect your gift" link, which inevitably redirects me to the "something went wrong" screen.
  • My link doesn't work either. Nor does the instruction link. But my coop told me to put the code in voucher. Yes there is a code in the email. I did that and I still haven't receive my seeds.
  • artful (US1)artful (US1) US1 Posts: 6,617
    Some did, some didn't.  Why is that?
  • Kitty Reed (US1)Kitty Reed (US1) US1 Posts: 109
    i received nothing 
  • artful (US1)artful (US1) US1 Posts: 6,617
    At least I'm not alone, Kitty.  LOL!
  • jess_d (US1)jess_d (US1) US1 Posts: 3,515
    Some in my co-op received the seeds a couple of days ago but some of us just got them today. Actually mine came through yesterday evening but I didn't see it until today. Maybe they're only sending out a certain amount at a time because there are so many players. :/

    I hope you all get them soon! :)
  • Elco (GB1)Elco (GB1) Posts: 103
    @JanieE7 (US1) Where is the code mentioned in the email? I've looked everywhere but there's nothing that looks like a voucher code and it doesn't make sense to click on a link if it would be a voucher... Instructions should then be to redeem it.
  • artful (US1)artful (US1) US1 Posts: 6,617
    Some in my co-op received the seeds a couple of days ago but some of us just got them today. Actually mine came through yesterday evening but I didn't see it until today. Maybe they're only sending out a certain amount at a time because there are so many players. :/

    I hope you all get them soon! :)
    Thank you, Jess.  Some got theirs a week ago.  They won't make or break me, but they'd be nice to have all the same.  

    You probably are right -- if all the players got them at the same time, the whole place might come crashing down.
  • amandaps (INT1)amandaps (INT1) INT1 Posts: 300
    @Elco (GB1),

    I went and took a screenshot because i'm really confused as to why things would be so different for us all (seems the game has become broken in so many different places for different players :(
    Anyway, here is the screen shot from my e-mail:


    you can also click on those instructions to see how to use the code, but you already know how so it won't be necessary.

  • Elco (GB1)Elco (GB1) Posts: 103
    edited 24.09.2016
    @amandaps (INT1) I'm sure you have the best intentions and I sincerely thank you for that, but again I've had in the past those emails where a voucher code was given as well as the instructions about how to redeem it, so I know how it looks like. Which is NOT the same kind of email I have received overnight from GGS:



    Now can we leave it to the developers to look into this as it is improbable that I would have been the only one receiving that email (thus me reporting what I believe to be a bug)?
    It's not about the small amount of seeds, but the principle of being promised a treat only to find out that this too is not working as intended.

    Oh and before someone wonders how the next screen looks like, here it is:


  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    I have just received the same version of the rewards email as @Elco (GB1) , there is no code just the 'click here to collect' option and of course I got the 'Oops something went wrong' message.
  • artful (US1)artful (US1) US1 Posts: 6,617
    stlll have yet to receive either e-mail -- no link, no voucher.   :(
  • I received the "Changes on your farm" email with no voucher code on Wed 9/21/2016 7:25 PM. I tried to redeem the gift and had the same experience outlined above, so I filled out a Support request.

    On Thu 9/22/2016 3:30 PM, I had an automated email with subject line [Ticket#2016092210014728] Re: Other - reward voucher n [...]

    Nothing further has been communicated. In time, I may hear back from Support. Last time I had an issue, it took about 2 months to get a note saying that many things resolve themselves over time and I should start a new ticket if my problem had not corrected itself. It had not and I gave up.

    I am happier if I chalk up GGS flubs like these as losses I will not pursue. My expectations are very low.
  • artful (US1)artful (US1) US1 Posts: 6,617
    Could you please just credit my account?  Apparently, I'm not the only one.  Thanks.
  • CM LattenCM Latten Posts: 542
    Hey guys,

    I'll check into this. It does sound like a test/live server cache thing, but I'm not too sure either.
  • Dara (SKN1)Dara (SKN1) SKN1 Posts: 2,638
    Good to know i'm not the onlyone..... Or my co'op friends, some had gifts, some didn't.....
  • Hi,

    Some of the members of my coop had yesterday, 23 September, the option to select a few decos. Probably because they lost some in the flower farm with the latest upgrade?
    I've not had that option so I guess I haven't lost anything (it's not as if I was prepared to remember exactly what I had on that farm before the upgrade was introduced) but yet feel a bit "ignored" if you know what I mean? Do I wish I would have lost some decos to gain new ones free of charge? Yes, definitely.

    But my point today is about receiving an email from GGS overnight explaining about the new changes. It's all well and nice and I'm even offered to click on a link to redeem a gift made of a bunch of flowers seeds.
    Who doesn't like free goodies?
    I click on the link, am redirected to a page which says: "Sorry, something went wrong. Please contact support"
    Well, not quite what I hoped but somehow not unexpected either...
    I know something went wrong! Whoever had been logging into the game for the past week knows something went wrong!
    And no, I won't contact support because that gift offer was initiated by GGS so I would expect a professional company, employing experts in their areas, would make sure that when an email with a link to redeem whatever, it works EVERY SINGLE TIME!
    Yes, it's easier said than done and blah blah blah but can you imagine leading companies launching products or communication that would constantly fail or being riddled with bugs? Those companies wouldn't lead for very long...
    Is it cliché to believe that as GGS is a German company, world-renowned precision can be expected?

    I don't care much about those seeds but it's the fact that I'm told I can have a treat, only for it to be taken away from me that is extremely annoying and tiring to say the least...

    I want to believe that the CM's here really care and do their utmost to keep everyone happy to play this game and it's not only the developers who seem to be unable to work as a team to get things right EVERY SINGLE TIME before it is launched, but foremost the Management who ultimately decides about communication and launching updates who has not the smallest idea of how to keep the customers' base satisfied. It's a delicate balance but if customers are taken for granted constantly, one day the same fate as Nokia will happen to GGS. No empire ever lasts as I'm not remotely sure we can call GGS an empire yet.
    How much I do agree with you, I could almost believe that I typed it out. I do get a wee bit confused about the "devs" are they the top notch rocket scientists that the CMs imply ? I believe that they are up there with the best.. which is why I do not believe in all the so called bugs. how many on here can list more than one or two "BUGS" that the players have gained from. How many can do a mile long list of "bugs" that have the potential for GGS to get gold usage or sales.. Even the best do make mistakes, but that is no consolation as you await your heart surgery. The test server was to test out these new idea's, hmmm the testing did not work very well.
    The CM's .. hmmmm a tuff one, in one post we are given the illusion that the CM's get informed of everything, then the next it seems that the CM's get told only what GGS want to tell them, often we are maybe not told a lie, but not told the real truth . Remember the time with the wheel when we could not see our ranking unless we used another token... nothing much said by GGS, then they did it the 2nd time and we got a post saying that they thought they had fixed it ! fixed it but not told us hmmmmm either they had not "fixed" it or they just did not care to inform those who had complained , or BOTH. Generally though the CM's help the players.
    SUPPORT, I have noticed how support is getting a lot of grief, rightly so, but if the game ran properly we would not need support, other companies do the same thing .. we are experiencing a large amount of calls/e-mails blah blah.. it is as though we have to give them pity, but what it really means is there is a large amount of unsattisfied customers. They often do not reply for weeks because they cannot give a truthful answer, so they delay a reply until the complaint is sorted, then they sing their own praise that it is fixed, but what really was fixed ? 

    The new layout looks better, I feel that with less loading onto the main farm the game should run better, although knocking off most of the pop ups and the silly dancing exclamation marks would help, and why do the vehicles in the car park move around, who in their right mind puts the hardworker event behind a sales event ? in the eyes of GGS though we might click on the sales and buy things by accident, ggs could explain their reasoning for them moving around, using up data space. The new layout leads the way for GGS to release new backgrounds for more pages, not just the main farm, backgrounds may earn GGS revenue but is nothing to do with a farming game. GGS tried to get too big too quick, Big Farm is popular and a BIG money earner for ggs, maybe some older people play it rather than the racing and fighting games and tend to play longer, maybe have no intention of playing other games so regularly buy gold.because it is popular they start to charge us more, we see it in the supermarkets, items that are not popular get discounted, popular items they charge the most they can, because they know we like the item and will pay more.
    I do not know if GGS will survive, their customer support must be one of the worst in the industry so the question arises if GGS care at all about its customers or just the money that the customers generate, being number one in Germany comes before looking after the customers and may well be their downfall.  o:)

  • Update: I have heard from Support! Hurrah!

    But, I am also now getting the runaround. After sending another email, containing a screenshot to show I had no voucher code in my email, I was asked to provide a screenshot. This is now a fun game. Here is my reply:

    "Hello again!

    I am not sure why you wanted to see what I already sent. All the same, I have attached the full email.

    And, here is a picture of a piglet for good measure.


    The piglet has no voucher code either.

    Kind regards."

  • Elco (GB1)Elco (GB1) Posts: 103
    @AlabasterGamer (US1) Not sure you can redeem the piglet but who doesn't dare... :wink:
  • Update: My Support person has a tremendous sense of humor and was genuinely helpful.

    A summary of their latest reply.
    • They confirmed that the voucher code was missing from my email.  
    • They confirmed that the voucher code was also missing from the piglet. (Please allow the quote, as it is strictly in humor.) "You were also correct about the piglet, I have been unable to redeem this as well due to the lack of a code. I had perhaps thought the code was hidden on the other side of the piglet not photographed in the image but it is of course well known that piglets always have codes on both sides if they are available."
    • They informed me that the gift was intended to be redeemed on the Test server farm, which is currently unavailable. If the gift is not redeemable when the Test server is again activated, I am supposed to contact them again and they will cheerfully assist.

    My next step will be to contact my cheery Support person when the Test server reopens and my voucher has expired. I will request that the gift be credited directly at that time and will likely include another picture.

  • @AlabasterGamer (US1)  Haha brilliant!!  Why do I never get that support person lol
  • artful (US1)artful (US1) US1 Posts: 6,617
    My offer wasn't for the test server -- it arrived just a few days ago.  

    Again, why not just credit our accounts.  My offer was for 375 gold.
  • NoddyShepherd (DE1)NoddyShepherd (DE1) Posts: 1,102
    edited 28.09.2016
    Hiya everybody. :)

    @AlabasterGamer (US1) - Thank you for sharing! I'm still crying with laughter. And thank you to the support member with such a great sense of humour!

    It seems two different emails were sent out. The ones containing an actual vouche code are redeemable until the end of the year (31st December 2016). The email I received was obviously meant to be for my test server account too since it is in English and that's the language I use on the test server. I was however still able to redeem the voucher for my account on the (German) live server without problems.

    The other email is only redeemable for a few days and does not contain a voucher code. :( From what a fellow player on the German server reported (after contacting support), it seems that the emails were sent out to loyal customers, so my uneducated guess is that perhaps long-time players (although I really can't say whether it depends on the actual level or the time in months/years we've been playing) received the email with the voucher to redeem on the live servers too, while players who haven't been playing as long may have received the email to redeem on the test server. This is just a guess from the information I've gathered from reading the forums though.

    For those players who never receive any emails, I'm enclosing a link with possible reasons:
    https://community.goodgamestudios.com/bigfarm/en/discussion/comment/3200591/#Comment_3200591

    Love, Noddy.

    Edit: Another reason for the different emails that were sent out (which I only just thought of) may be that the players who used their live account email address to register on the test server may have received the voucher code while those players who registered on the test server with a different address may have received the reward email without a code to redeem the gift on the test server. But again, I have no idea if my guess is right.
    Post edited by NoddyShepherd (DE1) on
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