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Retrieving lost or stolen gold.

i purchased gold two days ago. Yesterday when I logged off, I had over 2,000 gold and today logging in a few mins ago, I only have 238 gold. how can I get it back?

Best Answers

  • adoptapet (US1)adoptapet (US1) Posts: 1,760
    edited 04.08.2016 Answer ✓
    The only way to get it back is to send a ticket to support and hope they answer you in a couple weeks, sadly.

    If you were lucky/smart enough to have a screenshot of the 2000 gold, include that immediately.
  • JVD (US1)JVD (US1) US1 Posts: 2,784
    Answer ✓
    when you contact support, you can give them the receipt # for the gold  purchase, which would be on the confirming email they sent you when you purchased the gold. This will be very helpful.

    they can then track what happened to the gold... There are so many gold buttons now, you have to be very careful when upgrading, buying decos, etc.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Answer ✓
    how do i send it to them
    Best bet is to use the confirmation email you received from them, just reply or go through the support on the main game site GGS

Answers

  • adoptapet (US1)adoptapet (US1) Posts: 1,760
    edited 04.08.2016 Answer ✓
    The only way to get it back is to send a ticket to support and hope they answer you in a couple weeks, sadly.

    If you were lucky/smart enough to have a screenshot of the 2000 gold, include that immediately.
  • JVD (US1)JVD (US1) US1 Posts: 2,784
    Answer ✓
    when you contact support, you can give them the receipt # for the gold  purchase, which would be on the confirming email they sent you when you purchased the gold. This will be very helpful.

    they can then track what happened to the gold... There are so many gold buttons now, you have to be very careful when upgrading, buying decos, etc.
  • how do i send it to them
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Answer ✓
    how do i send it to them
    Best bet is to use the confirmation email you received from them, just reply or go through the support on the main game site GGS

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