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Comments

  • coolC (GB1)coolC (GB1) GB1 Posts: 10
    I know of at least 5 people who are completely unable to log in to the forum, despite numerous attempts.

    The problem has persisted continuously for more than 3 weeks now on my other farm (on the Int server).  I've cleared every conceivable cache, tried 3 different browsers, and keep getting the message that my username and password do not match - despite the fact that this is the same username and password I have always used for Big Farm (and which I am obviously still using to actually log in to my farm with every single day for the past 3 weeks). Go figure, right ?  

    I've concluded that this is a sign for me to cultivate a more quiet persona ;)  and that is fine and possibly wise, but unfortunately it also means that I cannot participate in the competitions.

    And who knows when, and if, it will ever be fixed.

    I've contacted support 10 days ago but so far ... well, nothing but a ticket number :(

    The problem with not being able to log in to the forum is also that you are unable to tell others about this difficulty because you cannot post at all.
    This makes me wonder how many other forum members might be quietly suffering the same fate but be unable to utter even a peep to tell of their distress?

    Hang in there, my silent brothers and sisters !! 
    I don't know if this problem will ever be fixed but take some comfort in this:  the forum will have to do without our insightful and penetrating comments and suggestions, and our witty banter, and we will surely be missed ....   :'(;)




  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Exactly the same experience for me @coolC (GB1). I've ended up creating another farm on a different server using exactly the same email and password and here I am !!! Very strange.
  • coolC (GB1)coolC (GB1) GB1 Posts: 10
    @Uncle John (AU1) . It`s darned annoying but still, glad to see you're ok - noticed the new server name earlier and thought you got mugged and "relieved" of your username, tractor and cow ;)

    Here's to hoping it all gets sorted out soon ...errr, soonish.
  • coolC (GB1)coolC (GB1) GB1 Posts: 10
    Thanks, @Keldeo (IN1)  :)
  • CM LattenCM Latten Posts: 542
    edited 15.06.2016
    Hey guys, 

    this seems to be a misunderstanding, today's update will only update the current PHP version of the forum software and is not aiming to fix this issue. Furthermore, there's no special update planned for the weekend to take care of this, just regular maintenance as usual. We will of course continue to examine the login problems (in fact, we've got people on it right now), but as of this moment, there's no date for a final fix.

    That said, of course we might be very lucky and this update will coincidentally help with the issue, but please don't count on it. Sorry everyone, but I'd hate to needlessly disappoint.

    Timo
  • ritacba1 (AU1)ritacba1 (AU1) AU1 Posts: 266
    i'm one of those affected. i can (as you can see) log in via safari but not chrome.  

    i have contacted support but still not heard from them as yet... it takes at least 10 days to hear from them as they are very busy.

    hopefully i don't get kicked out of using safari with the next update. 

    thanks for letting us know. 
  • mummalou (AU1)mummalou (AU1) AU1 Posts: 3,391
    The whole log in thing seems to be consistently random. I have over the last few weeks logged into the forum (or not) on a variety of pc's and through a variety of browsers. Gave up for a while recently after continually getting the log in screen where you change from Germany to your own country only to be not recognised. Am back in at the moment through two browsers after deleting the browsers and histories completely and setting them back up. Maybe this approach might help someone else. Goodluck. 
    And to Uncle John and farmerjohn22, Strewth mates you two cobbers were laying it on a bit thick. Fair shake of the sauce bottle.
    Cheers mummalou :)
  • CathyD (INT1)CathyD (INT1) INT1 Posts: 958
    I just got in, finally, by downloading a new browser for BF and making 3 - 4 attempts to log in here.  We'll see how long it lasts. 
  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    Wow I see my thread is still alive, and STILL NO SUPPORT!!!!!! 

    ADMINS!   PLEASE GO KICK SOMEONE OVER THERE!

    Listen, I wrote to support about this, and about an issue on another of GG games, WEEKS pass before I get replies, then the main problem with that, then NEVER include my original message.
    So the standard reply goes like this. Not word for word but you get the idea.

    "Sorry for the delay, we have had a lot of tickets, hopefully your problem was resolved in the last update, if it continues write back."

    Great!   So WHICH problem are they referring to here?   Do they think I actually copied and saved the ticket number?   Maybe I should, but why?   Write back?   WAIT again? How many times around the merry go round do we need to go?
    (hint; issues I get with yahoo mail sometimes need at LEAST 16 rounds.  I don't have the patience for a dumb game. Bad enough I have to fool around with tier one tier two.... until I reach someone with a brain, but for my email I have to. Not here.)

    So I tried again.   Funny how when trying to contact support they have a link to the forums suggesting finding your answers there.
    SWELL!   IF YOU CAN GET INTO THE DAMN FORUMS!!!!!!!!! 

    (YES that's shouting.  Nothing infuriates me more than STUPID associated with the word SUPPORT.)


    And please, do NOT give me the usual, clear this that and the other, or try another browser.
    1.  I clear cache ALL THE TIME.
    2.  Cookies and history both I USE ALL THE TIME and have NO plans to clear either.
    Fix your site.
    3.   As you can see, I'm on here just fine.    I have TWO computers.  Both Imacs.  (this one is only a few years younger.)  BOTH are using the same OS.   BOTH are using the same version of safari.
    So clearly this is not a computer, OR browser issue here.
    And NO I'm NOT going to try another browser.   This is the one I use.  Again, seems fine IF I'm on this computer.  What gives?   And it's not just me based on the many other posts about the same thing above.

    IT IS SOMETHING WANKY ON YOUR SITE!
    The GAME seems to recognize my user name and password just fine.
    So why then do the forums not recognize the exact same user name and password?
    WHY DO WE HAVE TO LOG IN AGAIN FROM GAME TO FORUM???? How dumb is that?

    I rarely play on THIS computer.   The other is my typical game puter.  And when some new thing doesn't make sense the place to find answers is the forums, not pestering support.
    BUT I CANNOT GET INTO THE FORUMS UNLESS I GO TO THE HOUSE WITH THIS COMPUTER!

    My answer to that has been lately, I simply haven't played.   Screw it!  Let the candy thing go this time.   Let the assorted events go.  Can't get the biggest prizes anyway so why bother?
    Only been checking in because I run a few coops, and try to help out in a third.   But aside from that?
    What's the point?    Support doesn't care, why should I?
  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    I am having the same problem.  I can log in to forum from the game but password and screen-name is not recognised when I try to log in from outside the game.  This is very annoying - if the game is down for maintenance how can I log into forum to find out what is happening.
  • ashim (IN1)ashim (IN1) IN1 Posts: 572
    my friend sindri also facing this problem
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Also please add @bdreish (GB1) to the list of those not able to logon.  Thankyou
  • Aphreal (GB1)Aphreal (GB1) GB1 Posts: 24
    3 weeks and 5 different browsers. Can finally log in with main browser, this totally unacceptable.
  • Finally in! after 3 weeks!

    I hope this means problem is solved for everyone, as I noticed system for login was a bit different than it used to be ...
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    Me too - I got finally in this afternoon - but only after dragging myself through a lot of detours and high thresholds .... Hope I won't have to go through this every morning....

    But at least today I can post and read my mail in the forum again.... :)

    Thank you Technical Team, hope you can get things in good order for everybody again (I know a lot of players didn't have access to the forum anymore this last week).
  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    edited 23.06.2016
    Am finally able to log into forum :)  I know I have not had the problem for as long as many, but you sure miss something when you are used to it.  Thanks @Uncle John (AU1)  for passing on my messages.

    Post edited by bdreish (GB1) on
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    Welcome back @bdreish (GB1)- I know how you feel ;)
  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    Thanks @Jiesta (NL1) and welcome back to you too :)
  • Michiru (GB1)Michiru (GB1) GB1 Posts: 1,239
    Hi all,

    Is anyone else getting this message from time to time? After having finished writing a post and clicking on "post discussion", it does not post it and instead shows this thing "body is required" ...
    I have to refresh the page, and even though I clicked "save draft" , whatever ive written is gone, so have to re-type (or copy-paste after realizing this), and then on clicking "post discussion" it works.



    Last time this happened was a couple of weeks ago, i took a screenshot then too.


  • JVD (US1)JVD (US1) US1 Posts: 2,784
    Looks like you did not put in a "subject" which is needed to post
  • Michiru (GB1)Michiru (GB1) GB1 Posts: 1,239
    edited 24.06.2016
    Huh? You only have to put in a subject when you start a thread, not when you're just posting in an existing thread..? I have that error message in the latter case

    Edit: How weird i cant find this thread in the technical help section, have to go to my own comments to find it... 
  • JVD (US1)JVD (US1) US1 Posts: 2,784
    ah ok... was just going to edit my post and ask that...
  • Michiru (GB1)Michiru (GB1) GB1 Posts: 1,239
    Ah darn it, I just realized i did some unintentional forum hopping, that's why i had troubles finding my own thread lol ... sorry, if there is a CM flying around, any chance you could move this thread into the en forum if it's not too much trouble?
  • RunsWivScissors (GB1)RunsWivScissors (GB1) GB1 Posts: 6,633
    edited 24.06.2016
    Hi all,

    Is anyone else getting this message from time to time? After having finished writing a post and clicking on "post discussion", it does not post it and instead shows this thing "body is required" ...
    I have to refresh the page, and even though I clicked "save draft" , whatever ive written is gone, so have to re-type (or copy-paste after realizing this), and then on clicking "post discussion" it works.




    @Michiru (GB1)  Yeah, I had that several times, cos I have a habit of opening threads in tabs & then leaving them sitting around lol - It has always been on a thread that I have left open & then come back to it later, when something has happened in the meantime, like rebooted my router or restarted browser. If I don`t refresh the page before typing it doesn`t seem to acknowledge that the text even exists.


    PS. Here is a body for ya to use if it happens again...
    Post edited by RunsWivScissors (GB1) on
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    Don't know whether this is the right thread to put this here, but'll give it a try:

    WHAT happened with the *Discussions* page of the forum?? Every time I click "Recent Discussions" I get a page filled with announcements (some from ages ago), and have to go on search for the really recent = latest discussions!!

    And when I finally found one, it will not bring me tot the latest post, but quite annoyingly to the very first page.

    Whazzup?   Anyone else recognizing this problem?  
  • @Jiesta (NL1) Everything you describe is what happens when you are not logged in & it has no record of the last posts that you read or the last page you were on on a thread. If you are logged in & its happening everytime, then it could be the history of them type of things has been wiped somehow. :(

    If you click "recent discussions" & then, "mark all viewed" that should fix that part for next time you visit forum at least.
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    edited 24.06.2016
    Logged out and in - cleared caches, etc. And now did what you advised me Scissors - didn't know that BTW - THX! 

    Up until now it didn't fix or change anything, but maybe next time I log in..... 


    EDIT: Yáááy - it worked!! Forum is behaving normal again. THX  :* 
  • Michiru (GB1)Michiru (GB1) GB1 Posts: 1,239


    PS. Here is a body for ya to use if it happens again...
     LOL Cheers very much :D:D  
  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    OMG I'm in?  Finally?   No clue how that happened.  Third, no, fourth, no... tired, fifth time I tried tonight.  Just sent in yet another support ticket too.

    So did they actually do something?   Or is this a random bug issue that will pop up again and again?
    And the saddest part, those who still cannot get in, can't do anything about it since writing to support is about as useful as writing a note on a paper airplane and shooting it out the window.


    Hey admins.... how about some way to contact you OTHER than logging in here?   Since logging in here is the issue at hand?
  • I have been logging on to the forum on my phone for about the past week, I tried it today and it said sign in so I did but when I hit login it takes me back and ask me to sign in or register again, does any one know why that is happening?
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