Lost gold

fasulye56 (US1) · 17.05.2016

Last month I lost 500 gold from my total, couple of days later I gained 1500 and than it was gone again can I have my 500 gold back

Cookiie4me (US1) · 17.05.2016

You need to report this issue to support -- no one here can help you get your gold back.

TheQueen56 (US1) · 24.05.2016

I lost 2,000 gold somewhere in the past 24 hours. It's very hard to collect gold, so I rarely spend it. I only have 300 left

jess_d (US1) · 24.05.2016

TheQueen56 (US1) said:

I lost 2,000 gold somewhere in the past 24 hours. It's very hard to collect gold, so I rarely spend it. I only have 300 left

Did you start the mine or rename a horse? Have you tried clearing the cache? If that doesn't work you will need to contact support to so they can look at your account to see where your gold went.

Faster Grandma (US1) · 25.05.2016

I lost over 2000 gold back in March. I reported it to support and after a month I received a "canned answer" from support asking if I was still having problems with my issue. I responded that I was still missing my gold. That was the beginning of April....I'm still waiting for an answer and the return of my gold.

Data King (US1) · 26.05.2016

Faster Grandma (US1) said:

I lost over 2000 gold back in March. I reported it to support and after a month I received a "canned answer" from support asking if I was still having problems with my issue. I responded that I was still missing my gold. That was the beginning of April....I'm still waiting for an answer and the return of my gold.

I suggest you reply back to them through the confirmation email that they sent you saying that they got your request for support. Be sure to include a copy of all the emails they have sent you about this issue.Also you may want to send our CM Popeye the information as well

artful (US1) · 26.05.2016

Data King (US1) said:

Faster Grandma (US1) said:

I lost over 2000 gold back in March. I reported it to support and after a month I received a "canned answer" from support asking if I was still having problems with my issue. I responded that I was still missing my gold. That was the beginning of April....I'm still waiting for an answer and the return of my gold.

I suggest you reply back to them through the confirmation email that they sent you saying that they got your request for support. Be sure to include a copy of all the emails they have sent you about this issue.Also you may want to send our CM Popeye the information as well

I had this happen back in January. Almost my entire stash of 10,000. Got the canned answer and a ticket. Jumped through all the hoops and not one response. Not one. Wasn't due to my error, either. A glitch. I am a try-before-you-buy player. Decided then and there not to purchase any gold. It's very upsetting.

Faster Grandma (US1) · 26.05.2016

I replied through the conformation email and have had no response to that. Who is CM Popeye and how do I send that information to him/her?

jess_d (US1) · 26.05.2016

Faster Grandma (US1) said:

I replied through the conformation email and have had no response to that. Who is CM Popeye and how do I send that information to him/her?

CM Popeye is our community manager here on the US forum. Click here: @CM Popeye to go to his profile page then click message to send him a PM.

Edit to add: If you want to skip a step, here's the direct link to mail him: CM Popeye

CM Popeye · 26.05.2016

@Faster Grandma (US1) I took a look in your account, and I can't find any trace of 2000 gold being spent. We track the use of currency very closely, so it would be in there. Are you sure that was the amount?

-Popeye

Lost gold

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