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Well, he has me convinced! :D

Couldn`t resist posting this video

Goodgame Studios - The place to be for GOOD Customer Service

https://www.youtube.com/watch?v=pSXTocRL1Ho


Comments

  • lthrrr (GB1)lthrrr (GB1) Posts: 1,665
    Nice 1 Scissors, totally agree with you on that !!! How on earth did you find this ??
  • @lthrrr (GB1)  There is a whole bunch of them, they seem to be recruiment videos. I especially liked the bit about how they have all their tools so they can quickly give players back what they have lost hehe :)
  • lthrrr (GB1)lthrrr (GB1) Posts: 1,665
    When that happens (or should I say if?) I will be a happier bunny !!  :D
  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    We should apply for jobs there, sounds like a great place to work :) 
  • shazamd (US1)shazamd (US1) US1 Posts: 766
    I have read that most of the employees are interns.....so maybe NOT such a great place to work.
  • bdreish (GB1)bdreish (GB1) GB1 Posts: 1,341
    @shazamd(US1) -  oh that's a shame, and he made it sound so good :(
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,770
    edited 10.05.2016
    OMG! What a hoot! :D Best laugh I've had in a long time! What?Happy smileys You......you mean they're serious? Confused smileys

                                                                               That's even funnier!!!!!!!!
                                                                    Lol laughing reaction gifs





    Post edited by farmerjohn 22 (US1) on
  • Michiru (GB1)Michiru (GB1) GB1 Posts: 1,239
    see what happened during the night.. go into the mails and "Just try to respond"  .....

    Like Yoda said, you dont TRY, either you do, or don't. :D:D:D:D  
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    THANKS for the laughs Scissors/guys! 

  • I assume you guys aren't a big fan of GGS..? :#
  • Hmm, if that is not the utmost example of the Big Lie, I sure would like to see one top it.
  • MRG1 (US1)MRG1 (US1) US1 Posts: 1,554
    This is priceless! Thanks for posting @RunsWivScissors (GB1) 

    He mentions they have several tools they use. He says 'We have a lot of different software: We have the Forums, we have a Ticket Managing System, and we have our own software we developed in-house to make sure we have a custom solution to everything...'

    So GGS' Customer Service department actually use the forum?
    Ticket Managing system they 'try to respond to'  Huh?
    Custom solution to everything? (I think that means : ignore ticket and hope the customer forgets about it)

    Then he says 'a lot of times we can resolve these on our own..., but sometimes there are bigger issues in the live environment, so we get in touch with the developers to try to make sure the bugs are fixed as soon as posssible.'   What a crock!

    This Benjamin guy is the the head of Customer Service at GGS, so none of this surprises me. LOL
  • Kleine Jan (NL1)Kleine Jan (NL1) NL1 Posts: 283
    And what about that he like the cafetaria???  I must admit that the most german company cafetarias are very good. But it is not realy something to mention in a video like this.

    What comes in his next video?? That he realy likes his sweather wich was in his cristmasbox last year,because it keeps him realy warm during his work,while the cold sweat is running down on his back??

    But this video gives me many happy minutes today. Thanks for placing it RwS :D
  • Dang! Now I know what Support is doing all day!


    :)
  • MRG1 (US1)MRG1 (US1) US1 Posts: 1,554
    Dang! Now I know what Support is doing all day!


    :)
    That's why Benjamin likes their cafeteria at GGS! LOL 
  • Tralfazz (US1)Tralfazz (US1) US1 Posts: 136
    edited 16.05.2016
    WOW, what a load of BS.........  This guy must be a political campaign writer in his spare time... 

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