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Downtimes and Server Issues: The Thread - Part II

Hullo!

In case there will be a downtime, a hotfix, an unplanned server issue or other reasons why you won't be able to play, we'll (probably) post it in here :)
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Comments

  • Latten (DE1)Latten (DE1) Posts: 6,246
    Alrighty, today in about 2 hours, there will be a small downtime which will fix some technical issues -mostly behind-the-scenes stuff. If everything works as planned though, we might get a noticeable performance increase out of it, hooray.

    This won't take long, probably we'll be done after a few minutes.
  • Latten (DE1)Latten (DE1) Posts: 6,246
    There also will be a fix for dealing with the "disappearing projects" issue, this will not need a server downtime. Soo, if you reload the game in a few minutes, projects should be working again.
  • NafaruNafaru Posts: 3,047
    Hey everyone, 

    we will perform another short maintenance within the hour (approximately at 05:20pm CEST) in order to fix an issue causing horse ranch fuel boosters to be applied for a too short time. 

    This maintenance will be accompanied by a short downtime during which servers won't be available to play. 

    Regards, 
    your BF Team
  • CM NafaruCM Nafaru Posts: 1,325
    Hey everyone,

    we will have a quick maintenance starting shortly in order to fix a technical issue.

    It shouldn't take too long, so stay tuned!

    Regards,
    your Big Farm Team
  • CM LattenCM Latten Posts: 542
    A short downtime again within the next few minutes to fix the issue that caused the problems from earlier today :)
  • CM NafaruCM Nafaru Posts: 1,325
    Hello Big Farmers, 

    there will be a short maintenance tomorrow, December 10th, between 08:00am and 12:00pm CET in order to fix the following issue: 

    • Festive Farm/Library Books: Books for goods used on both Festive Farm and Viking/Northern Lights farm were not working under certain conditions. 
    Furthermore we will use this maintenance in order to grant every user who started the Festive Farm prior to last update100,000 Runestones in order to apologize for recent issues with the festive island. 

    During the course of this maintenance, servers wil not be available to play. We will of course try to keep it as short as possible. 

    Regards, 
    your Big Farm Team
  • CM LattenCM Latten Posts: 542
    edited 10.12.2015
    Hey everyone,

    a bit later today, there will be another hotfix, which should fix an error causing library book boosters to disappear. At the same time, we will roll back the library to a state of today morning CET, meaning: All books of all libraries will be set to the state they had about 5-6 hours ago. 
    The fix from earlier today will still be in effect, only the amount of boosters/upgrades will be set back.

    If you meanwhile bought books or upgraded them, the gold you spent will of course be credited back to your account.

    Greetings,
    your favorite CM Team



  • CM NafaruCM Nafaru Posts: 1,325
    Hey everyone,

    we will conduct a quick maintenance session shortly in order to fix some bugs in Santa's Workshop.

    The servers will not be available for a couple of minutes but should be back soon.

    Regards
    your Big Farm Team
  • CM LattenCM Latten Posts: 542
    One more final, small downtime within the next hour or so, just to get everything sorted before the offices close for the holidays. No changes will be made to the game.
  • CM LattenCM Latten Posts: 542
    We'll have a little downtime within the hour, to fix an issue that prevents a lot of players to log into the game.
  • CM LattenCM Latten Posts: 542
    There'll be a small hotfix in about 10 minutes, to fix the following:

    - The Gourmet farm bakery produces less products than it should, when on its final stage
    - After changing to the village map, the game can crash if one of the shown buildings are on max level
  • CM LattenCM Latten Posts: 542
    Hey everyone,

    we will shut down the server for a short time in about 15 minutes. This should fix a bug affecting some players, which shows the Santa's Wishlist decoration reward screen even after the reward has been claimed successfully.

    Thank you,
    your BF Team
  • CM LattenCM Latten Posts: 542
    Addition:

    If you're affected by this bug and got multiple decos, you will of course keep the one with the highest happiness value. If multiple, bugged decos have the same value, it will be decided by placement:

    Main Farm > Second > Third > Local Inventory > Global inventory
  • CM LattenCM Latten Posts: 542
    Yoyoyo! We will have a short downtime in about 45 minutes, for our stateside servers only! We do this to fix a bug on the US server which causes accounts to be stuck in a "Building slot in use" state, without the option to build, upgrade etc.


  • CM NafaruCM Nafaru Posts: 1,325
    edited 15.03.2016
    Ahoyhoy!

    Tonorrow, Tuesday, March 15th, we will perform a short maintenance in order to apply the following changes to the game:
    • Bonuses applied to regular productions by library books grant absolute bonuses again. Say goodybe to percentage based bonuses and embrace the return of our old well-known bonuses!
    • If you use new Wet Pig or Cow Silage Feed, neither of the book bonuses will be applied. No percentage based or absolute values will be added for the time being. We will introduce separate books for these feed types in the future.
    • Farm machines will keep their effect on both production types, no matter what feed was used to start the production.
    Furthermore we will fix the following two issues:
    • Seed menu - While the booster effect of the powerhouse farm machine is active, the seed menu shows no seeds.
    • Harvest - After the powerhouse bonus was applied, some harvests do not finish. Only after the booster has run out, harvests are possible again.
    Servers won't be available for a short duration as we conduct the maintenance. We would like to apologize for any inconvenience caused.

    Post edited by CM Latten on
  • CM NafaruCM Nafaru Posts: 1,325
    Hello!

    We will perform a short hotfix at approximately 3pm CEST today in order to fix the following issue: 
    • Cooperative Tournament - Some usernames were not displayed in the event's rankings in case special characters (e.g. Cyrillic/Greek letters) were used. 

    During this hotfix, you won't be able to reach the servers for approximately 10-15 minutes. 

    We apologize for any inconvenience this may cause. 


    Edit:
    The hotfix will be delayed a bit since the team decided to add the following additional feature after popular demand: 
    • Cooperative Championship - Reputation boosters will now be displayed in the user interface again, instead of just being shown within the event window. 
  • CM LattenCM Latten Posts: 542
    Heya,

    there will be a short downtime later today, to fix the issue with players not getting Hard Work rewards while being offline. This should not happen again after the downtime. We will also credit the missed rewards to everyone who's missing any, but this will - due to technical reasons - happen after the CC is over.
  • CM LattenCM Latten Posts: 542
    edited 06.04.2016
    And another short server downtime, planned in about one hour, to fix some minor issues. Shouldn't take too long :)

    edit: Moved to 16:00 CEST, in about 10 minutes
    Post edited by CM Latten on
  • CM LattenCM Latten Posts: 542
    There will be a short downtime in a few seconds to fix an issue regarding login/password issues.
  • CM LattenCM Latten Posts: 542
    All game servers are currently affected by problems at one of our server partners. We're working on it :)
  • CM LattenCM Latten Posts: 542
    And back in a sec, it seems :)
  • CM LattenCM Latten Posts: 542
    Today at 15:00 there will be a short downtime for some small bugfixes in regards to the recent update.
  • There will be a short downtime to fix the requirements being too high for shelving food missions. :)
  • & back again, all done :)
  • Hey everyone,

    The forums will be down tomorrow around 20:00 CET for about an hour. There will definitely be one hour of downtime for a server restart followed by possible limited usability for 6 hours. For information during this time, you can refer to http://status.vanillaforums.com/ or https://twitter.com/vanillaops.


  • CM LattenCM Latten Posts: 542
    There will be a short downtime in a sec to fix a login issue during the coop tournament. 
  • CM LattenCM Latten Posts: 542
    edited 13.06.2016
    Hey everyone,

    there will be a short downtime soon to fix the candy farm bug. 

    Sadly, we can't recover lost farms for players affected by this bug, and we're very sorry for this.
    To make up for it, we prepared the following compensation package for every player affected by the bug:
    - 2 x the amount of vouchers you already earned up to now
    - The quality 6 Sugar palace decoration
    - The next best activity reward (your current activity reward leve + 1)

    Again, we're very sorry about this inconvenience and we're hopeful this won't happen again.
    Post edited by CM Latten on
  • CM LattenCM Latten Posts: 542
    Today between 5pm and 6pm CET we'll have a short forum downtime of approx. 15 minutes. No feature change, this is just due to technical reasons by our forum provider.
  • There will be a brief downtime shortly, to fix an issue with the Hot Deals, we apologise for any inconvenience caused.
  • Hey everyone,

    A hotfix is planned between 15:00 and 16:00 CET including technical and stability improvements.

    Cuddly

This discussion has been closed.