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MISSING Gold or Cash or any other items from your game? (How To Clear Your Cache)
Are you experiencing any of the following issues....
- Gold has disappeared
- Purchased Gold has not been credited
- Bonus from gold purchase, email, login, ship, task, etc has not been credited
- Cash has disappeared
- Items from inventory, dropbox, tasks, farm etc have disappeared
- Buildings not showing on farm
- Farm enviroment is not showing
In ALL cases of missing items, first do the following things...
- Reload your game by clicking in the address bar (URL) on the page & then CTRL+F5
- Clear your Browser Cache
After emailing Support, you will receive an automated reply confirming receipt of your email & giving you a ticket number. You will then be contacted again when your ticket is dealt with.
Please be patient, Support sometimes receive a high volume of tickets & this can lead to an increase in response times.
NOTE: If you are missing exactly 2000 gold - Did you start your gold mine or rename your horse or boat?
Comments
Any Help would be great.
Nola
can u pls help?
Hope this helps.
2K is the amount needed to start the gold mine, did you do that & forget? If not, try the things suggested by Pinjo above & if you still don`t see your gold, you will need to contact support.... Good luck :thumbup:
You won`t lose your seeds...Clear your caches to see if they show up & if not contact support & they will sort it out for you. :thumbsup:
If you are missing items, gold or farm dollar and it doesn't help to reload your game (using ctrl +F5) and/or empty your browser and flash caches you will have to contact support. They're the only ones that can help you.
If you did get that, then all you can do is wait, I heard they have a bit of a backlog at the moment, so might be slower than usual.
I am so upset with game!!
Have tried 5times just get a black screen for e-mail support
Edit by PINJO: merged posts, please use edit button
Even no help from Forum...How can I get HELP please???
Edit by PINJO: merged posts, please use edit button
please try using this link to contact support http://support.goodgamestudios.com.
They will be able to tell you where your gold went. Given the rough amount of gold, it could have been an accidential upgrade of the nursery or water tower, but I'm just taking guesses here. As I said, for more info, please check with support.
Regards,
Steffi
$24,850 is the exact cost of upgrading a nursery from level 4 to 5.
OH no I thought upgrade was for dollars NOT gold or I would never have done it ..As that is just too much for me to spend...Oh! well once money gone I am out of game.
Why would you want to quit because of your own mistake? That's how we humans LEARN, by trial and error.
Besides.. Both nurseries cost gold to upgrade. Only buying them costs farm dollars so I'm not sure how you missed that it asks for gold, it's displayed very clearly..
If you send support all the info they may be able to help.
Many Thanks
You will need to contact support hawking, there is a link at the bottom of the page. I tried but it said support is unavailable, so have to try again later.
Hope you find out what happened to your 800 :thumbsup: