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Criticism: You robbed me of a year of gold - this time it s serious

snork (INT1)snork (INT1) Posts: 518
I HAVE TO SHOUT FOR THE FIRST TIME

I PLAYED FOR sixteen month to save that gold. I ONLY CLICKED THAT STUPID GREEN BUTTON BECAUSE IT WAS THE NEW "SHOW ME HOW TO DO IT" BUTTON and you took all my gold.

IT NEVER SAID IT WOULD TAKE MY GOLD:

SUPPORT TICKETS DONT
WORK

I waited for so long to use my gold mine voucher and it s all gone. I could have found those eggs myself, I only wanted to read the info text and kept clicking that green arrow.

THIS TIME YO=U MUST REIMBURSE ME

I CANT EVEN TYPE CORRECTLY ANYMORE I M SO UPSET
Post edited by snork (INT1) on
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Comments

  • snork (INT1)snork (INT1) Posts: 518
    edited 01.04.2015
    IT TAKES YOUR GOLD

    This new arrow that replaces the compass. Without telling you so. I've never been so upset in all these years of playing and all the horrible changes.

    Mods, you told us it would replace the arrow. It did not say "pay with gold to find an egg". Please, please help me get it back, I saved up for years and certainly did not intend to throw it away for easy clicks *close to tears*
  • Griffith (INT1)Griffith (INT1) Posts: 768
    edited 01.04.2015
    that is awful, thanks for heads up and hope you get your gold back :(
  • snork (INT1)snork (INT1) Posts: 518
    edited 01.04.2015
    Thank you.

    I rechecked, the button to buy chocolate is labelled correctly, but this wasn't.

    If anybody ever received anything back from support, please tell me. This is the last straw, I will give up my co-op, the forum and the game I think if I can't get this back.
  • MRG1 (US1)MRG1 (US1) US1 Posts: 1,554
    edited 01.04.2015
    It says"Highlight a hidden egg for 0 Gold" when you scroll over the green arrow. Are you saying that it actually took your gold when you pressed the green arrow?
  • Andy128 (RU1)Andy128 (RU1) RU1 Posts: 2,526
    edited 01.04.2015
    First egg with this green arrow was for 0 gold, next for 290 gold...
    And it was written there quite clear, sorry you didn't see it ((

    ec3e0c4b5572.png

    Brown button, blue button... An we all know what blue buttons mean...
  • snork (INT1)snork (INT1) Posts: 518
    edited 01.04.2015
    Thanks for your screen shots, I never noticed any blue.

    I would have had to press that button many times for it to take all my gold!

    Apart from this being an easy challenge, I never use gold. I wanted to find the eggs myself, and I'm not just upset but also bored now. I wouldn't even have clicked "highlight egg" if it had been free!

    And the shopping cart symbol is on all "buy with gold" things usually, not the "new green show me arrow".


    (Sorry again for spamming this time, but without this 16months saved gold I will finally give up.)
  • aldhrinaldhrin Posts: 2
    edited 01.04.2015
    it took away my gold too it should tell if it spend gold or not!!!!!

    there isn't blue arrow before just black arrow button it said highligh a hidden egg for 0 gold.
    i just wanna try whats that arrow do it not said to spend some golds.

    i can collect all hidden eggs without that arrow!! X( X( X(
  • snork (INT1)snork (INT1) Posts: 518
    edited 01.04.2015
    aldhrin wrote: »

    there isn't blue arrow before just black arrow button it said highligh a hidden egg for 0 gold.
    i just wanna try whats that arrow do it not said to spend some golds.


    Yes, so I'm not the only one, there was NO BLUE.
  • ArtmakerArtmaker Posts: 415
    edited 01.04.2015
    I have posted before asking for a "gold lock." TONS of people support the idea. Simply put everything is as it is now unless you manually click a lock button somewhere. Then you can't spend gold without a prompt telling you to first unlock it.

    Mods thought it was a good idea. But the game? Never going to happen as long as they can shake money out of your unsuspecting pockets.

    My answer to that is I don't put money in my pockets. Stopped spending anything on this game long long ago. Any gold I get the game hands me. Takes forever to get enough to do anything and forget all the stuff that requires it. I told them I'd PUT money on my THREE farms if only they had a way to keep it safe.
    But they dont and wont as long as it's easy for people to slip up and blow it all.


    This is a deal breaker for me as far as ever putting real money on this. Stupid on their part.

    But oh well. I feel your pain. I got stung more than a few times clicking on something without realizing it costs money.
  • RunsWivScissors (GB1)RunsWivScissors (GB1) GB1 Posts: 6,633
    edited 01.04.2015
    Are you sure thats not a bug? I didn`t hear about any icons changing to arrows except tha compasses & if you look at the other part of the same event (that isn`t in the screenshot), it has a shopping cart on the blue button like normal.

    I hope you get your gold back.
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    edited 01.04.2015
    Volty wrote: »
    First egg with this green arrow was for 0 gold, next for 290 gold...
    And it was written there quite clear, sorry you didn't see it ((

    ec3e0c4b5572.png

    Brown button, blue button... An we all know what blue buttons mean...

    That's exactly how I discovered things, Volty - hovering over that green arrow I saw "highlight 1 egg for 0 gold", which immediately made alarm bells ring in my head.

    So, I clicked - no gold was taken - and I found my first egg easily.

    Then I hovered again over that green arrow and now it said "highlight 1 egg for 290 gold". I immediately send a coop message out to my coop members to warn them, although apparantly the bright blue colour of the buy button already was warning enough to everybody.

    I feel sorry for those who missed it!! :S
  • MoonionsRule (US1)MoonionsRule (US1) US1 Posts: 491
    edited 01.04.2015
    Yes - the hoover above all the buttons, give you info now :)
    I don't click things Im not sure of .....as I know that in worse case - it will (it might) take my gold !!!
    PLEASE ALL - you use computers for such long time, learn to hoover with your mouse !!

    @Snork2 - I'm very sorry, that you spend your gold :/ This is bad, when you saving up.....unfortunately I'm not sure that the gold can be refounded, as you keep clicking the button ...
    Technically clicking it once (which was free, for one egg "hint" find) - should have take you to the game enviro to hilite the "hinted egg" location. So in order to hint again you re-opened George's "Quite Visitor" window and clicked the button again.....and this time it was a "gold click" :(

    Hoooooover Peeps !! PLS - all buttons have a quick explain features now !!
    KWqYsZ0.png5We8Wdh.png

    and Happy EASTER to you snork2 (hugs)
    paques-3d.gif
  • kiki10 (NL1)kiki10 (NL1) Posts: 9
    edited 01.04.2015
    Icertainly feel for you loosing all your gold/ recently I lost gold- I too had been saving for months . I - by mistake-renamed a horse (which is in first instant free and also called 'rename'. I surely didn't go through the trouble of saving all my gold and finally getting a gold mining license to spent 2000 gold for a horse's name! No warning there if I was sure I wanted to spend 2000 gold!
    These kind of things makes you wanna stop playing.

    By the way I found 9/10 eggs and I'm totally frustrated now. Where's this last one??

    Edit by PINJO: merged posts, please use edit button
  • acmacm Posts: 18
    edited 01.04.2015
    Jiesta wrote: »
    That's exactly how I discovered things, Volty - hovering over that green arrow I saw "highlight 1 egg for 0 gold", which immediately made alarm bells ring in my head.

    So, I clicked - no gold was taken - and I found my first egg easily.

    Then I hovered again over that green arrow and now it said "highlight 1 egg for 290 gold". I immediately send a coop message out to my coop members to warn them, although apparantly the bright blue colour of the buy button already was warning enough to everybody.

    I feel sorry for those who missed it!! :S

    I did the same thing Jiesta. Warned my Co-op right away. I make it a habit to hover over a icon to read what it says 1st. I've been burned before not taking my time before I hit the dreaded blue button! I hope Y'all get your gold back, I've been there.
    kiki103 wrote: »
    By the way I found 9/10 eggs and I'm totally frustrated now. Where's this last one??
    Try the Field @ the top of your screen

    Edit by PINJO: merged posts, please use edit button
  • VALERIE_BVALERIE_B Posts: 2
    edited 01.04.2015
    On the same note , I lost all my gold changing my horse's name... $2000. to be exact. I was saving to start using my certs. Now I don't have enough to even start using them!

    I lost 2000 too. I was going to start using all the gold certs I had been saving, now I can't even do that to get my gold back

    Edit by PINJO: merged posts, please use edit button
  • Lisagal (US1)Lisagal (US1) US1 Posts: 4
    edited 01.04.2015
    I had the same problem I finally found the last one in a flower I would suggest clicking your flowers the last one is very hard to see that's where I found mine
  • Kaiowas (NL1)Kaiowas (NL1) Posts: 153
    edited 01.04.2015
    Now I knwo where my gold went... this is just theft! I hope they reimburse us... this was o unclear! Same here all my savings gone...
  • ingse1 (GB1)ingse1 (GB1) GB1 Posts: 32
    edited 01.04.2015
    Something went wrong when BF translated this to Norwegian.
    It says : Mark an hidden egg to RECIVE 290 gold.

    I know it is too good to be true, but it can be easy to misunderstand this.
  • snork (INT1)snork (INT1) Posts: 518
    edited 01.04.2015
    See, I knew about the other gold traps. But there's all those NEW GREEN ARROWS now, in the mission pop-ups as well. If this was done on purpose, it's even worse than if it was a bug. Because so far, there was at least a COIN symbol or something to show it was for gold, blue colours, a golden + sign.

    I also did not get my co-op mission rewards, and there were glitches when selling through the harvesting window (due to full barns). And I couldn't send tickets in. I sent my ISP number to the Mods (sorry again for spamming) because tl;dr: I know about the gold traps, but this was different.



    Relatedly, can we change the email address related to our farms? I would like to gift my rather nice lv 95 farm to someone if I stop playing.
  • Chateau Busby (US1)Chateau Busby (US1) Posts: 112
    edited 01.04.2015
    when I hover over it - it tells me 290 gold for the next hint. I clicked on the arrow the first time not realizing it was even a hint or costing me gold. After finding the first one I went back to it & saw that it was costing me gold for the next hint. So I didn't get anymore hints, just did it on my own. It's not worth our gold!! I've lost gold as well in this game (A large chunk!) I accidently clicked on the wrong thing & GGS will not put a confirmation function into our gold balance. It was a very stupid *oops* on their part - but was it intentional? That's what I want to know! I didn't lose all my gold this time but so many people can't even afford to buy gold & when those ppl lose the gold they earned in this game it's just not right! You misled us & I think you do owe people something back for your lack of attention to detail based on the upgrades, changes, bug fixes *you* announced. These *eggs* are simply not worth losing our gold over!
  • jranger (US1)jranger (US1) US1 Posts: 1
    edited 01.04.2015
    I too lost 290 gold when I clicked on it. I agree there should be a option saying something like "are you sure you want to spend your gold"? I have lost money on one of those weekly events because I clicked on the cart and thought it would take me to another site to show me how much it would be since for some reason scrolling over it didn't show the amount and it deducted my gold. I let my kid play on it one day and was down 1,000 gold when she was done. I too don't put any real money on my account as I feel it would just be wasted on inadvertent clicks. When they can change it to make sure you really wanted to spend your gold and not because you made a mistake, then and only then will I put real money on my account.
  • bikeboy (GB1)bikeboy (GB1) Posts: 486
    edited 01.04.2015
    This explains why we now have the arrows for the "show me how" Because the same arrow is used to get the clues, using gold. I wondered why the compass thing had changed.
  • AmberCaitlinAmberCaitlin Posts: 1
    edited 02.04.2015
    I bought one tip and coud not find last egg. Nothing was marked nothing was changed I did not thougt it woudl be in a little flower the eggs should be the all the same
  • Lilypaddle (INT1)Lilypaddle (INT1) Posts: 614
    edited 02.04.2015
    I let my kid play on it one day and was down 1,000 gold when she was done.

    I let my granddaughter play one day and she somehow demolished one of my level 7 barns! But I blame myself for that, not GGS.

    So what I did was made a farm for her on the WWW server and built it up for her, not a lot but she has 2 farms right now. Now she can play on her own farm. Is this something you can do for your kid?
  • BriannospamGame (SKN1)BriannospamGame (SKN1) Posts: 1,803
    edited 02.04.2015
    maxiroy2 wrote: »
    I let my granddaughter play one day and she somehow demolished one of my level 7 barns! But I blame myself for that, not GGS.?

    Auch, expensive learning. :(
    But hats of you blame the right person for it (youself) :)
    - and good idea and tip to other players who have small kids who like to play computer games. :thumbsup:
  • CM NafaruCM Nafaru Posts: 1,325
    edited 02.04.2015
    Hey everybody,

    first of all Snork, I'm very sorry this happened to you. We didn't anticipate that our icon choice could be so confusing. :S

    The reason why we picked the "show me" button is that we feared the shopping cart could be just as misleading, since the button technically works just like the "show me" buttons we have in the game already - it takes you to the location of the egg, moving the camera around if needed.
    The shopping cart icon, however, would have implied that you just buy the egg without having to have a further look for it.

    As Volty and several others have already pointed out, everyone should always pay close attention to both button colors and tooltips. Every gold action button has a blue background, free of charge buttons are usually brown/yellow hues and dollar buttons are green.

    We do, however, see why this particular icon choice was a bit confusing, especially right after the general icon change of "show me" buttons and will of course forward your feedback!

    Regards,
    Steffi
  • Lilypaddle (INT1)Lilypaddle (INT1) Posts: 614
    edited 02.04.2015
    - and good idea and tip to other players who have small kids who like to play computer games. :thumbsup:

    She is just 4 1/2 and she just likes planting and collecting. Even if there was button saying "are you sure you want to use gold" she would probably press the right button anyways! LOL This way if she has her own farm she only has the gold she would earn and it really isn't that much so if she spends it, not a big deal.
  • edited 02.04.2015
    snork2 wrote: »
    Thank you.

    I rechecked, the button to buy chocolate is labelled correctly, but this wasn't.

    If anybody ever received anything back from support, please tell me. This is the last straw, I will give up my co-op, the forum and the game I think if I can't get this back.

    No I have not received anything back of use from support, I had an issue with the horse breeding where it said I would get 3 traits but after breeding I only got 2. Support were 'unable' to give me back my old 2 horses or provide compensation for the used horseshoes to train my horses. But were able to refund half my breeding cost of 250 horseshoes which to be frank really took the p***. I am on the verge of quitting due to the lost time and effort that went in and the couldnt care less attitude of the support desk
  • Kaiowas (NL1)Kaiowas (NL1) Posts: 153
    edited 02.04.2015
    Nafaru wrote: »
    Hey everybody,

    first of all Snork, I'm very sorry this happened to you. We didn't anticipate that our icon choice could be so confusing. :S



    Regards,
    Steffi


    Well I find it more of a trickery... ofc it was confusing. What did you expect? Making the first one free. looked like a hint. And then my gold was gone... .
  • BriannospamGame (SKN1)BriannospamGame (SKN1) Posts: 1,803
    edited 02.04.2015
    Nafaru wrote: »
    Hey everybody,

    first of all Snork, I'm very sorry this happened to you. We didn't anticipate that our icon choice could be so confusing. :S

    The reason why we picked the "show me" button is that we feared the shopping cart could be just as misleading, since the button technically works just like the "show me" buttons we have in the game already - it takes you to the location of the egg, moving the camera around if needed.
    The shopping cart icon, however, would have implied that you just buy the egg without having to have a further look for it.

    As Volty and several others have already pointed out, everyone should always pay close attention to both button colors and tooltips. Every gold action button has a blue background, free of charge buttons are usually brown/yellow hues and dollar buttons are green.

    We do, however, see why this particular icon choice was a bit confusing, especially right after the general icon change of "show me" buttons and will of course forward your feedback!

    Regards,
    Steffi

    I like to read what you have write here Nafaru :)
    Now I'll hope 2 things, which both are equally important:
    Something will ASAP be changed with these button, so they don't confuse anybody.
    Snork and other players who by the confusing of the buttons get back the gold they have spend by misunderstanding that button.
This discussion has been closed.