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my account is lost, how do I get back to my farm?

nilayfarmramnilayfarmram Posts: 1
edited 05.03.2017 in Tutorials and FAQs
my account of big farm is lost third and the game is restarted . I want my account back ;( ;( ;(
Post edited by CuddlyFoxes (FormerMod) on
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Comments

  • Dara (SKN1)Dara (SKN1) SKN1 Posts: 2,638
    edited 23.02.2015
    Are you sure you tried in right server, i see you play in in1 server.
  • BriannospamGame (SKN1)BriannospamGame (SKN1) Posts: 1,803
    edited 23.02.2015
    Adding more information to Dara's :)
    how to check server and switch between servers, look here: https://bigfarmtips.wordpress.com/2013/07/04/what-is-a-server-and-how-can-i-find-mine/
  • When I went to check out the test farm, I forgot my password to get back to my farm.  I requested a new password but, my e-mail address changed.  They gave me a new farm but, I want mine back.  I put a lot of work and money into my farm and I don't want to start over.  My level was 124.  Please help me to get back to my original farm.
  • my main farm has also disappeared, i tried out the test farm and when i tried to go back to my original farm, the game has rest to the begining, i was on level 69, please i would like my farm back, i liked the alliance i was in, i have tried  to mail support but it wont send the blue cog just going round and round, where can i get help please
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Your level 68 farm is still there on GB1.
    On the login page, (centre bottom)select the Union Jack.
    to the right of that, select the UK1 server
    now put your login details in the boxes at top right

  • need help in recovering my account

  • Data King (US1)Data King (US1) US1 Posts: 7,994
    need help in recovering my account

    Check the post above from Uncle John (GB1)
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    Yes, your farm level 28 is still there on the GB1 server

    PS. if you're still looking for a co-op you could apply to us  :¬)
  • lili1 (US1)lili1 (US1) Posts: 1
    edited 05.10.2016
    I am also looking for my old farm, I was only at level 45, and want to get back into that level.
    Please help, I haven't changed my password, name or anything else.  My name for the game is lili1 and my email is [Removed]
    Post edited by CuddlyFoxes (FormerMod) on
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    edited 05.10.2016
    I am also looking for my old farm, I was only at level 45, and want to get back into that level.
    Please help, I haven't changed my password, name or anything else.  My name for the game is lili1 and my email is [Removed]
    You may also want to remove your email address for safety ;)
    You're farm is there at level 44
    On the login page, (centre bottom)select the USA Flag. 
    to the right of that, select the US1 server
    now put your login details in the boxes at top right
    Post edited by CuddlyFoxes (FormerMod) on
  • I have played for a few months now & just introduced my friend to it, but now I can not get back on to my own farm. I log out from hers & try to log in to mine & it automatically sends me back onto her farm! Please help! Thanks 
  • jess_d (US1)jess_d (US1) US1 Posts: 3,515
    Answer ✓
    Click the logout button at the top of the screen then click reconnect. You will be able to login using the login box in the top right corner. If you don't want to be logged in automatically just uncheck the little box that says save password.
  • Thanks for the help, all sorted!
  • I wanted to check out the fishing on the test server, and went to the trouble of finding out how to log in to it. I got in...and now I can't get back to my REAL game. I am having to start completely over on the test server, and I already had gotten past the flower farm. How do I get back to my game??? Have I lost the entire 50 or so levels I have already done????
  • Elco (GB1)Elco (GB1) Posts: 103
    edited 16.10.2016 Answer ✓
    Hi @Lisi65 (US1), please try logging out from the Test farm and switch to the US server (if that is the server you were playing on of course)?

    At the bottom of the login screen, you will see an arrow next to the name of the server you were currently logged into. Click on it, select your original server from the list and you should have access to your account.
    It could well be that you would otherwise create a new account on another server (International or US or UK for example).

    Please note that when the Test Server was opened back in August, it was announced that it could and would be reset at any moment to keep testing different features. Consider the test server to be similar to a temp island/farm in that regard.

    Happy farming! :smiley:
  • Thank you so much! It worked!!!! >>whew!<< Thanks again!
  • i did loose everything......now i have to start all over again. i dont think its fair.......i have gourment farm, winter island, mine and stables, and member of a cooperative......when i opened it last night its back to nothing.pls have it retrieve.
  • Elco (GB1)Elco (GB1) Posts: 103
    edited 16.10.2016
    The same applies to you @karenchu (INT1): make sure you are logged into the "correct" server by following the same steps as those described in my previous post.

    Please be aware the Viking farm finished a few days ago so you will not find it back, once you log into your original account.
    Post edited by Elco (GB1) on
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    @karenchu (INT1)

    Hi,

    I can see a level 17 farm under your name (karenchu) on the International Server.

    Can you please give an indication of what level the farm you say has been lost had been at, and under what username?  

    Also, confirm that the farm was on the INT1 server.


  • Elco (GB1)Elco (GB1) Posts: 103
    @Rowdy Rac Something tells me we won't see that one again... Nice attempt at jumping levels though :wink:

  • I have two computer. The computer in my house play normal ( the farm lv 117). But the computer in office play big farm LV1?
    I have one account.
  • well you play whatever level you want  and i hope something else happens when you finish that level
  • I am trying my best to keep civil about this whole mess!  Today I went to play and suddenly it loads up, with a beginner level farm as if I just began to play today!!  I had already established quite well on all the farms and was just past level 34.  Now I am left with only the main farm as it looks when you first start playing the game as a new player.  All my decos and buildings and money!  I am very upset since I have spent more than $50 in real money and still...it's all gone!  I have repeatedly been trying to write support to tell them that every email they send me for free gold has not shown up on my account either!!  
    Someone please help me figure this out!  I noticed what appears to be emails to a different email address I have but I don't respond to them.  I know my email that I started this game with and the password is legitimate but I keep getting redirected to this beginning farm and I WANT ALL THAT I BOUGHT BACK!!!  
    There is over 1000 gold in the new farm now but that isn't going to make up for this one bit! I'd already cleared my entire cache, cookies and history several times but I get the same thing repeatedly!

    I play on my Windows 7 PC
    Opera browser (works better than Chrome)

    United States server 1

  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Go to http://bigfarm.goodgamestudios.com/ then check the bottom of the page for the flag be sure it is of your country then log in through the little log in box top right.
    You level 35 farms are still there :)
  • So...I finally was able to get into my actual farms!  I was not noticing that it wasn't set on US1 as it should be.  But I do have questions in regard to the fact that since starting with Big Farm in September 2016, I have received a few emails claiming to gift me gold but even after clicking on the collect box of the emails, it never was posted to my account.  I would like a real answer as to why this is the issue since I did send in to support over the matter and still...no gold was posted as gift promised!  I have kept the emails and unfortunately, after several times to try collecting these gifts as they were claiming to be, the time lapsed and naturally, I'm unable to collect on them now.  So is there a means of rectifying this so I can be gifted what was originally sent for me to begin with?  I can gladly show screen shots of the emails that were never fulfilled if necessary...to include when I wrote in complaining about the gold never being given as the email claimed it would do.
  • Sorry you haven't received the gold. I'd write that they may have sent to wrong email. Also note, you can not post in Forum what is in emails or PMs.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Hey Pat Turner (US1) the emails with the gifts from GGS are are only good for x amount of time. Usually 7 to 10 days. Double check the date on those emails of when you got them, not when you tried to claim them.
  • As much as I appreciate the tips responded to my complaints..it's not clearing this issue.  Once again, today I receive an email with a gift of gold and as I click to collect, sent to login screen, but it stays stuck after I enter my info...won't sign in.  I can get in just to play as usual, but in trying to collect my email gift, it stays stuck with a faded out screen that never logs in completely!  I already cleared cache, cookies and the usual...this isn't fixing anything!
    Somebody give me a working support address to find out why every time they send me these gift emails, nothing ever is given to me as they claim to do!!
  • LeaRuler (US1)LeaRuler (US1) US1 Posts: 2
    I can not sign in, It doesn't recognize my password or my e-mail address when i request a new one..
    Please help, than you!
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    I can not sign in, It doesn't recognize my password or my e-mail address when i request a new one..
    Please help, than you!
    Go to the log in screen check at the bottom for a flag
     be sure it is of your country
    Check to the right of the flag be sure it is on your server ie: US1
    Log in through the little log in box top right ;)
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