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lost my password
mick6 (AU1)
Posts: 158
Comments
If you use Firefox & you saved it on there, you can view saved passwords in Tools >> Options >> Security.
1. Do you have more than one email address? If so, are you sure you're checking the right one?
2. Check your spam box, it could have ended up there.
3. If nothing else works, contact support.
The box for your username is in the center login now. Just be sure and click on "Log in" before entering your information.
This is a problem with the forgot password link, it only works with some email providers. I got an explanation from support about this when I was having the same problem, apparently some email providers don't accept certain types of emails, and support said there was nothing more they can do go get the forgot password email on the 'accepted' list as such. Ridonkulous.
Email support, they can re-set your password and send it to you in an email, which is what I had to do in the end.