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How do we redeem a voucher?

One of my Co-op members asked me today how to redeem a voucher? I have never seen one. I do not know where it came from. We missed each other on-line. I have an email back to her to ask her more about it, where it is from, etc. I searched the Forum and found a post about redeeming Facebook Vouchers in the Gold Shop, but the icons for that are no longer there. So, can someone help, please? Thank You!
Post edited by Craftycritters (US1) on

Comments

  • kbahr007 (US1)kbahr007 (US1) US1 Posts: 1,841
    edited 19.11.2014
    Find out if they received them recently, the reason i say that is because at one time we received voucher codes that could be used in the gold purchasing area, now big farm does it all thru emails.
  • jjjjjjjjjjjj10jjjjjjjjjjjj10 Posts: 136
    edited 19.11.2014
    I have one account on the Ausrlian server and i got to Redeem vouchers at one stage i started a account on the US server not long again. I was wondering if they are going to be going againo whatever so what i unstand it is no:'(
  • CM NafaruCM Nafaru Posts: 1,325
    edited 19.11.2014
    Hey Craftycritters,

    there should be no valid voucher codes given out currently, since we're in the progress of reworking our voucher system.
    That is also the reason why there currently is no button to redeem voucher codes.

    As kbahr007 said, we're currently using e-mails instead. :)

    Regards,
    Steffi
  • edited 19.11.2014
    Nafaru wrote: »
    Hey Craftycritters,

    there should be no valid voucher codes given out currently, since we're in the progress of reworking our voucher system.
    That is also the reason why there currently is no button to redeem voucher codes.

    As kbahr007 said, we're currently using e-mails instead. :)

    Regards,
    Steffi

    Thank You Steffi, I passed the info on to my Co-op member.
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 11.12.2014
    What has happened to the voucher codes, we used to get.
    It would be nice to get some maybe for the 12 days of Christmas.
    I don't see a place to redeem them on the new buy gold screen.
    Another thing we have lost, perhaps?
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,770
    edited 11.12.2014
    Free gifts are now sent to random players via their e-mail and are redeemed by clicking on the redeem button at the bottom of the e-mail.

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