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Suggestion: What GGS Needs to do if They Want to Keep Players
- Extend the Island time by several days to make up for the time lost
- Lower the building times for several days as was done when the new GF was introduced, to compensate people for time spent doing upgrades.
- Compensate people for time spent doing missions by giving everyone 500 free certificates. It's not as much as a lot of people make in a day, but at least it would be some compensation for our time, and costs GGS nothing.
- All gold spent or purchased needs to be refunded, obviously.
- Give everyone a 200% gold offer along with some good prime deals.
- Post an apology. Own the problem. Let people know you're sincerely sorry for this mess.
- Give people ways to regain the lost XP points more quickly - double XP, XP for harvesting, etc.
The question is, GGS, do you care about keeping your good players? Because if you do nothing and wait for people to forget about all this, people will leave the game. You need to take steps to regain peoples' trust and goodwill. We're waiting.
Comments
I don't want to leave the game. I usually really enjoy it. But this roll-back took away a lot of progress. The game is all about progress and bettering our farms. Really sad to see it undone today.
I how you are listening GGS
-Y
Since the sun will explode in 1-2billion years, turning the earth into atoms, what isn't a complete waste of time?
As Fro3 stated above, you didn't just simply "reset" this game two days back. You made all the time we spent on this game in the past two days a total waste of our time. If you continue to think this a small thing, then you will inevitably end up shutting down because of stupid business practices.
. . . And furthermore, we just noted in our co-op, that while you rolled back our progress from our current project, you failed to roll back the time left to complete it. We've now wasted additional time and collectibles toward a project that we now cannot complete in time.
And one further problem, to you who are too lame and insecure to speak to us players yourselves, is you never communicate anything happening in the game to us IN THE GAME! We're playing your game, not spending every moment in here to find out what's happening. Provide detailed instructions for your wonderful new renovations, and timely notifications of server maintenance IN THE GAME. You obviously have the technology! You're able to pop up those wonderful windows telling us all we'll get when buying gold. Start using that to keep players informed of what's going on. I will stop buying gold and leave this game behind. Improve fast, or I'm gone.
Here is a better way to keep players that are so mad now they could exit this game quick and yes there are over 50% ready to do that ( someone got mad at me for saying that but it is true )..
1. Instead of a lousy 50 gold for leveling up make it 500 gold on all levels
2. Double the daily log in bonuses ( example 50 xp's make it 100 )
3. Do completely away with this island head ache and just put the horse ranch active
4. Get rid of that stupid airport and give us another strip of land
5. Do away with the stupid garage/tractors period
6. Put missions back the way they were when you could pick what one you wanted to do
7. Put certs and rep points back the way they were also
8. Make prime deals double what they are now but leave prices the way they are now ( you could even lower them)
9. Cut the prices on a lot of stuff as well as the build time ( does not need to be that high or long )
10. Respond to ALL players with a public announcement and take what you have coming to you as far as all the complaints and stop the " contact support and a ticket will be issued " bull
11. This list needs to go on and on with people adding to it! ( please add to it all )
12. I would say have a great day farming BUT ... tell me one thing about farming right now that is great... GGS you really took every single farm this time.. took us good.... hope you are happy.... we are not...
how about a 400% offer 4 gold????
Lol hey i like that idea too!
Happy Farming all!
I think this was really well thought out! Not a ridiculous far-fetched compensation, but very fair. And that 200% gold offer would make many happy, but still give GGS money since we'd be buying the gold. How can they say no to that one?!
I think I did read somewhere that they would have people working over the weekend to get the garage update/issue figured out, so that is good too.
My co-op was basically unharmed by the issues, but definitely took notice of the roll back. There was some major shock from members who don't typically come to the forums. They are very hesitant to play right now, or over the weekend, just in case something else happens. They don't want to lose it.
With the update not fully established on the US server. My guess is that they will wait until everything is good before compensating anyone. What good would it do to compensate people, if when they try to load it up on the server again, they have to roll back for some reason and have us all lose it? That would be even worse!!
Give them some time to get things figured out. I'm sure we'll hear something again soon! Wait to see what Monday brings, then look for some kind of something. For now, just got to take a deep breath...
-Y