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Cannot Collect Daily PRizes - is this a bug?

Hey everyone!! I just started 2 days ago and I've been receiving goodies for everyday I login and play. One little problem... I haven't been able to collect it. I get the email, click on the button to receive it and NADA. I get nothing. Bug or glitch or am I doing something wrong? Until today I haven't been able to login to the forums. It kept telling me I had to create an account so I emailed support and now I can post here to ask this question.

Thanks in advance for all the help!! Have a great day :)

Sorry if I put this in the wrong place. Mods please move to the appropriate section if it is in the wrong area.

Edit by PINJO: merged posts, please use edit button
Post edited by tarise (US1) on

Comments

  • edited 22.09.2014
    Are you talking about the daily log-in bonus or Big Farm gifts they send to your email? You mention both.

    Email gifts only last for a short time, then you might get something if a special something (like their Big Farm birthday event) is going on. The gifts are credited to your account when you click the button on the email. It gives you a message saying so. If it gives a different message, then you have something to contact support about.

    The daily log in bonus gets reset everyday when it is midnight in Germany. I'm central US time, so that is 5pm here. If you've already collected the bonus since midnight Germany time, you have to wait for it to hit midnight again.

    The dog tricks also reset at that time. You get XP everyday for "teaching" your dog the tricks.

    Hope that helps!
  • edited 22.09.2014
    What Windows version are you using? I'm using Windows XP so when I get these emails for special prizes, I click on the collect button, up at the top by my favorites toolbar it pops up to allow. Then it should redirect you to your farm. Does this sound familiar like it might help? If not sorry to confuse you.
  • tarise (US1)tarise (US1) Posts: 37
    edited 22.09.2014
    Are you talking about the daily log-in bonus or Big Farm gifts they send to your email? You mention both.

    Email gifts only last for a short time, then you might get something if a special something (like their Big Farm birthday event) is going on. The gifts are credited to your account when you click the button on the email. It gives you a message saying so. If it gives a different message, then you have something to contact support about.

    The daily log in bonus gets reset everyday when it is midnight in Germany. I'm central US time, so that is 5pm here. If you've already collected the bonus since midnight Germany time, you have to wait for it to hit midnight again.

    The dog tricks also reset at that time. You get XP everyday for "teaching" your dog the tricks.

    Hope that helps!
    Big Farm gifts they send in email. Been trying to collect them for 2 days and still haven't got them. I know I have 10 days before it expires but I must be doing something wrong cause I'm not getting them.
    What Windows version are you using? I'm using Windows XP so when I get these emails for special prizes, I click on the collect button, up at the top by my favorites toolbar it pops up to allow. Then it should redirect you to your farm. Does this sound familiar like it might help? If not sorry to confuse you.

    I'm on Windows 8.1 and I have the email toolbar but it's normal and I can't do what you say you're doing.

    Edit by PINJO: merged posts, please use edit button
  • edited 23.09.2014
    tarise wrote: »
    Big Farm gifts they send in email. Been trying to collect them for 2 days and still haven't got them. I know I have 10 days before it expires but I must be doing something wrong cause I'm not getting them.

    If you are talking about the 2nd Birthday e-mail, the seeds are added in with your other seeds. The mystery Box is in your drop box-click on the green box at the bottom of your screen, the click on the brown box at the top-the drop box, depending on what your it is, you may find it here. Any money of gold is just added to your account.
    The Welcome E-mail gifts only last a few days. Other e-mails may come occasionally and randomly sent out, so not all members get them. :-(

    If you will go to Larinos Corner, she has wonderful website with many excellent articles about the game, including a tutorial about the co-ops. There is an article about the Welcome Gift on this page too. Here's the link to the FAQ section, but I rrecommend you read everything you can on her site. http://bigfarmtips.wordpress.com/faq/


    Once you collect your e-mail gift, if you try again, it won't let you do it. You will get a message that it is already done. If you have problems contact support-headphones at the top right of you screen, click on the white box. They always reply, but sometimes it takes several days or even a couple of weeks if they get really busy.
  • tarise (US1)tarise (US1) Posts: 37
    edited 23.09.2014
    If you are talking about the 2nd Birthday e-mail, the seeds are added in with your other seeds. The mystery Box is in your drop box-click on the green box at the bottom of your screen, the click on the brown box at the top-the drop box, depending on what your it is, you may find it here. Any money of gold is just added to your account.
    The Welcome E-mail gifts only last a few days. Other e-mails may come occasionally and randomly sent out, so not all members get them. :-(

    If you will go to Larinos Corner, she has wonderful website with many excellent articles about the game, including a tutorial about the co-ops. There is an article about the Welcome Gift on this page too. Here's the link to the FAQ section, but I rrecommend you read everything you can on her site. http://bigfarmtips.wordpress.com/faq/


    Once you collect your e-mail gift, if you try again, it won't let you do it. You will get a message that it is already done. If you have problems contact support-headphones at the top right of you screen, click on the white box. They always reply, but sometimes it takes several days or even a couple of weeks if they get really busy.
    Thanks for the link, I'll check it out.

    I don't know if it's a 2nd Birthday gift. It's a daily gift I get for being a new player. First one was 5 gold and 40 chicken feed, 2nd e-mail was for 10 fertilizer neither of which I got. As for trying to collect it, I don't get a confirmation that I've received it no matter how many times I click on the button.
  • Bweatherholt (US1)Bweatherholt (US1) Posts: 359
    edited 23.09.2014
    I have the same problem on GGS poker. I still can not claim the prize for creating an account.
  • tarise (US1)tarise (US1) Posts: 37
    edited 23.09.2014
    I have the same problem on GGS poker. I still can not claim the prize for creating an account.
    OK then. Well, I hope we get the fix soon. Thanks for chiming in :)
  • edited 24.09.2014
    The first few days as a new player you will get ane-mail with some gifts. After that thereis no daily e-mail. Sometimes theyrandomly send out an e-mail to some players, so it’s good to keep checking forthis. All my Big Farm e-mails go to onefolder, so it makes it easy to check for me. This sounds like what you have. If you have opened the e-mail and clicked onit to get your gifts and nothing happens, and also when you open it again, clickon it, & you do not get a message that you have already received the giftand cannot get it again, then you need to report it to support. Be detailed with the dates and titles of thee-mails when you report it. Support willget back to you, but sometimes they get really busy with support requests andit may take a few days to a couple of weeks.
    Whenever you have any problems with your screens inBig Farm, try F5 to refresh your screens. Try logging out and back in. Youmay try a different browser too. Sometimes these will work. But, the major best fix seems to be to clearyour Browser cashe and Flash cashe, then completely shut down your computer andboot up again, log in and see if that takes care of it. Most of the time it will. If not, contact support. In the forum, under the section about TechnicalProblems and bugs, at the top there is a sticky post (one that stays at the topall the time) that will give you instructions on how to do this. Happy Farming!

  • VerbalAbuseVerbalAbuse Posts: 1
    edited 18.02.2015
    i`m posting here so i don`t open a new thread.

    i don`t receive the daily log in bonus...
    i usually leave my laptop on... and bigfarm in a tab.
    at first , a few days, i clicked on log out and log back in and the log in bonus was there....
    but now i only get it once in 3 days or so.... and i get the first day login bonus

    help?
    thank you
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 18.02.2015
    i`m posting here so i don`t open a new thread.

    i don`t receive the daily log in bonus...
    i usually leave my laptop on... and bigfarm in a tab.
    at first , a few days, i clicked on log out and log back in and the log in bonus was there....
    but now i only get it once in 3 days or so.... and i get the first day login bonus

    help?
    thank you

    Hi VerbalAbuse,

    The login bonus resets daily at midnight CET. I see you are on the EN1 server, so if you are in the UK that would be at 11pm each night for you. If you normally leave your game logged in, you will need to make a point of relogging at least once a day to collect it.

    The reason that you are getting all Day 1 gifts is because you are missing days. If you collect Day 1 & then don`t relog the next day to get Day 2, when you relog on the 3rd day it will have gone back to Day 1.

    Try setting a regular time each day to relog & test for 5 days without missing one, to make sure it goes through all 5 correctly.

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