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How to Report and Search Forums

Wildcard999Wildcard999 Posts: 967
For some reason, I can't figure out how to report someone for possible multi-accounting and I can't even figure out how to do a search of the forum to get the answer! I know it's been asked before, but I just don't know how.

Thanks.

Note: Anyone trying to get away with multi-accounting on the same server, probably best not to incorporate the same word into all your usernames, then join the same cooperative.
Post edited by Wildcard999 on

Comments

  • Larino (INT1)Larino (INT1) Posts: 4,572
    edited 10.06.2014
    Send a message to support. Searching the forums is a pain, so this is probably the easiest and fastest way to get an answer.

    You click on contact us (there is a button in-game for support and a click-able line at the bottom of this page) and the support website will open. There you choose Big Farm instead of Empire, scroll down and click on e-mail support. You will get a form you have to fill out. You fill in all the details of server and account and choose for 'report player' in the subject drop down. Then add as much information as you can (possibly screen shots) and send it off to support. You will get an automatic message with a ticket number - save this, because you need the number to ask for a status ID on the ticket or to add stuff to it later. You will get the real answer probably within a month.
  • Wildcard999Wildcard999 Posts: 967
    edited 10.06.2014
    Okay, thanks. I thought there was a search function on the forums?
  • rhinanarhinana Posts: 561
    edited 10.06.2014
    There is a search function but it isn't very specific from my experience. Not super user friendly. It is in the upper right corner, click for advanced.
  • Larino (INT1)Larino (INT1) Posts: 4,572
    edited 10.06.2014
    Yeah indeed, exactly as rhinana said. There is, but it is a mess to be honest. It is like google. You know how you get the weirdest pictures when you search for a certain picture? Pictures of which you are like: how the h does this have anything to do with what I typed? About the same happens in the forums. You need to know what you are looking for to find it and probably will find it on the second page or something XD You also need to type in the correct search criteria or try different criteria to find what you are looking for.
  • Wildcard999Wildcard999 Posts: 967
    edited 10.06.2014
    Oh great, hidden up at the top. I was never going to find it there. Most search functions are down at the bottom or near the top of the forum part of the webpage.

    Thanks guys. Thread is lockable now.
  • rhinanarhinana Posts: 561
    edited 10.06.2014
    In relation to multi-accounting: How does support investigate this? I would imagine they have abilities to see IP addresses or something akin to it, but I am not well versed in the technology side of gaming.

    I know there are siblings who have very similar user names in the same co-op but they've been playing for a long time and never had a problem. If let's say they were to be reported (hypothetically), would support be able to see they are not from the same household/computer and therefore not the same person?
  • Wildcard999Wildcard999 Posts: 967
    edited 10.06.2014
    Well, people sharing a computer are encouraged to contact support before getting reported, so that would be looked into. But other than that, I really don't know what they do. They could check emails attached to the accounts and see if those have similar names or something, talk to them directly and see if each account sounds different...Idk, really. The few times I've asked other places, IP address was the only answer I got.
  • Larino (INT1)Larino (INT1) Posts: 4,572
    edited 10.06.2014
    rhinana wrote: »
    In relation to multi-accounting: How does support investigate this? I would imagine they have abilities to see IP addresses or something akin to it, but I am not well versed in the technology side of gaming.

    I know there are siblings who have very similar user names in the same co-op but they've been playing for a long time and never had a problem. If let's say they were to be reported (hypothetically), would support be able to see they are not from the same household/computer and therefore not the same person?

    IP addresses, yes. If you play on a different IP address than your sibling or family member everything is fine. If you play on the same internet connection, though, you need to let support know so they can mark your accounts. Sometimes husband and wife (or any other family relation) get banned because they play on the same IP. Support will ask for many details to make sure you are actually 2 different persons, though, so you cannot just tell them your accounts are family while you are multi-accounting.

    Do note: every internet connection has an IP address AND every computer has an IP address. Support can only see the IP from the internet connection, not from the computer. So if you play on a desktop and your sister on a laptop on the same internet connection that does not count as different IP addresses for support and they will consider it multi-accounting.
  • rhinanarhinana Posts: 561
    edited 10.06.2014
    Good to know, thanks as always peeps!
  • Wildcard999Wildcard999 Posts: 967
    edited 10.06.2014
    Good to know. Thanks, Larino. :)

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