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Re: Some words of the Product Management team

jules314 (US1)jules314 (US1) US1 Posts: 399
After reading through the official statement from Big Farm I can see that they did what they could to justify the changes we've been seeing in this year.

Yes it's a business, they need to make money and it lets people without gold to play for free and job security for the people that work for GGS. Ok, that's fine.

Happiness formula was changed to make it more challenging for the higher level people to make money. Alright, but I don't think that will change their strategy, however, thanks for the rationale.

Gourmet farm was changed because the transition from 1st to 2nd farm wasn't rounded enough. Um .. I think I really liked that aspect actually, however, it is ultimately GGS' call. I will be as optimistic about these changes to the 2nd farm as I can. I am really crossing my fingers for a very cool bakery to generate money for this farm.

But GGS one very RECURRING issue, that is not addressed, is the request for a confirmation screen when spending gold.

Please consider addressing this. I would wager that this issue comes up at least once a week in a forum thread. I buy gold every few months and always accidentally spend gold through harvesting. And unfortunately it's on things like one wheat field too close to the next one I want to start production on, or 11 hours of cow feed, or a ridiculous gold mine upgrade that happened by accident. Those hurt. Since there is no way to reverse gold spending in a game (however, there are ways to credit gold... hmm), this would be a wise and considerate feature to add to the game.

Your customer base that buys gold would appreciate this. You might get more non-gold buyers to convert if there is a safety feature on gold spending. You can't consider this an inconvenience to people that use gold on an hourly basis (i.e. missions, etc.) because it could even make the missions' playing-ground a bit more fair to people that hesitate to do missions. Again those non-gold users might even use some gold during a mission if they know that others have to constantly hit the confirmation button to skip production time during the mission.

Sorry, I tried to make this as objective as I can. I apologize for any heated or loaded words that might appear. This isn't an insult to anyone that uses gold all the time, but I think it reflects the majority of players here that buy gold once in a while or use the gold they save up for weeks and weeks.

Thanks in advance for considering this. Your customers do deserve a reason for why this hasn't been explained or whether there are plans to implement a feature like this.
Post edited by jules314 (US1) on

Comments

  • vikingur1- (NL1)vikingur1- (NL1) Posts: 149
    edited 25.03.2014
    I completely agree with you. I am not a gold buyer, but I probably would have bought gold if it wasn't spent so easily by accident.
    In my opninion the whole statement does not tell me something I didn't already know.
  • elunia13 (GB1)elunia13 (GB1) Posts: 162
    edited 25.03.2014
    Well said, jules314! :)

    I am a regular gold buyer with a monthly budget and so far I have never spent my coins by accident, but I do see the need for this kind of safety button. People do make mistakes, but that's no reason to take advantage of it!

    As for the missions, I avoid them for exactly this reason - people using gold there sooo heavily. It's not fair play and if nothing is done about it, it never will be. Somebody suggested somewhere to split the missions into "spend gold" and "no gold allowed" categories and I think that's a great idea! :)
  • MirahhMirahh Posts: 77
    edited 25.03.2014
    I am not a gold buyer. Butt i had those "accidents" with a gold i have saved. And i totally agree with you jules314.
    If i want to use my gold, a "warning - do you really want to do it", won't stop me.
  • Jellies (US1)Jellies (US1) Posts: 55
    edited 25.03.2014
    What about gold already spent that they are making us respend? If I update something quickly with gold then that building is removed do I get my gold back? Between things like this and the accidental clicking the customer service doesn't seem to be they're just literally stealing gold.
  • jules314 (US1)jules314 (US1) US1 Posts: 399
    edited 25.03.2014
    Jellies wrote: »
    What about gold already spent that they are making us respend? If I update something quickly with gold then that building is removed do I get my gold back? Between things like this and the accidental clicking the customer service doesn't seem to be they're just literally stealing gold.


    Jellies, I will tell you my story. It sucks by the way...

    I one time purchased gold. About 22,000. A half and hour went by and I logged back in to check on my farm. The screen froze as it loaded it and so I figured I'd click on the screen to see if it would get it loaded up faster. Instead I saw that my level 1 mine was now becoming a level 2 mine, at the cost of 19,500 gold :(

    I freaked out, contacted Big Farm support and was told that all gold spending, whether accidental or purposeful, is final and irreversible. At the end of the statement was a "We hope you will continue to play Big Farm".

    A cooperative member bought a gold house and demolished it. No gold returned, just a few hundred virtual dollars.

    So no, I believe the answer is that you will never get the gold you accidentally spent. Ever. Latten one time eluded that something could've been done for someone else that this happened to (it's in a thread somewhere in the forum). However, I don't see any updates or announcements on this :(
  • Jellies (US1)Jellies (US1) Posts: 55
    edited 25.03.2014
    Thanks jules314. Maybe they could add a bank. That way no warning messages you will simply have insufficient funds unless you transfer the gold onto your farm account.
  • edited 25.03.2014
    As for the missions, I avoid them for exactly this reason - people using gold there sooo heavily. It's not fair play and if nothing is done about it, it never will be. Somebody suggested somewhere to split the missions into "spend gold" and "no gold allowed" categories and I think that's a great idea! :)[/QUOTE]

    I agree with this statement. The missions I participated in were a dramatic contest on who could spend the most gold. I quickly lost interest because if I wanted to BUY a mission...that is what I would petition GGS to add. A button to just buy the game. Hopefully, some of the changes will address this down the road. Looking forward otherwise to the changes coming up!!!
  • Lilypaddle (INT1)Lilypaddle (INT1) Posts: 614
    edited 26.03.2014
    I buy gold as well and yes a "are you sure button" would be nice.
  • BarbieDoll2BarbieDoll2 Posts: 43
    edited 26.03.2014
    I would like to see a "confirm purchase" type pop-up when spending gold, as well. It would be nice to ask us if we're 'sure'. :)
  • Latten (DE1)Latten (DE1) Posts: 6,246
    edited 26.03.2014
    elunia13 wrote: »
    I am a regular gold buyer with a monthly budget and so far I have never spent my coins by accident, but I do see the need for this kind of safety button. People do make mistakes, but that's no reason to take advantage of it!

    Due to the massive feedback on this, we're already working on it :) We want to keep it within the game's style and gameplay though, but what I heard sounds pretty cool ^^
  • criminalist4criminalist4 Posts: 12
    edited 26.03.2014
    Amen on the gold! If you check, you will see that my friend and I are constantly posting to have a fail-safe to prevent the accidental spending of gold. The responses are inadequate.

    Maybe, if enough of us post here in agreement, the developers will listen. (Yes, and pigs fly, also.)
  • GeorgenollieUseGeorgenollieUse Posts: 1,801
    edited 26.03.2014
    Latten wrote: »
    Due to the massive feedback on this, we're already working on it :) We want to keep it within the game's style and gameplay though, but what I heard sounds pretty cool ^^

    Looks like those pigs are flying! This is good news, Latten :)
  • criminalist4criminalist4 Posts: 12
    edited 26.03.2014
    elunia13 wrote: »
    Well said, jules314! :)

    I am a regular gold buyer with a monthly budget and so far I have never spent my coins by accident, but I do see the need for this kind of safety button. People do make mistakes, but that's no reason to take advantage of it!

    As for the missions, I avoid them for exactly this reason - people using gold there sooo heavily. It's not fair play and if nothing is done about it, it never will be. Somebody suggested somewhere to split the missions into "spend gold" and "no gold allowed" categories and I think that's a great idea! :)

    Well, good for you. However, if you notice, many of us have. For instance, when starting a construction with one already in place, the popup asks for confirmation, but the words used are ambiguous. I chose "skip" thinking it meant skip the current action. No. I lost over 1,000 gold.

    A friend clicked on a quest and went to click the close, but it clicked the "buy with gold" icon. She lost over 2,000 gold and got a "tough nuggies" in response to her request for a refund. She bought her gold.
  • Lilypaddle (INT1)Lilypaddle (INT1) Posts: 614
    edited 26.03.2014
    For instance, when starting a construction with one already in place, the popup asks for confirmation, but the words used are ambiguous. I chose "skip" thinking it meant skip the current action. No. I lost over 1,000 gold.

    Just out of curiousity how is ""you can only build or demolish one object at a time. Do you want to skip current construction for $____ gold"" with a skip (in blue) and a cancel button beneath it ambiguous? Just asking as that seems pretty clear to me! Unless I am missing something.
  • Rusty Farmer (AU1)Rusty Farmer (AU1) AU1 Posts: 1,705
    edited 26.03.2014
    If you don't read it closely, you might think you are "skipping" buying it with gold.
  • Woodstock MWoodstock M Posts: 110
    edited 27.03.2014
    I would again say that I hope the gold security / confirmation is being implemented soon.

    *** In the meanwhile, could GGS developers not place the skip / buy with gold button for Event tasks so close or right next to the main button to contribute items?

    One of my members was making available milk for the task 3 of Hawaii event and must have gone too close to the buy task with gold button since it took 1650 gold from her account and she went to task 4. She is an university student and do not buy much gold so it was a significant loss for her.
  • SystemSystem Posts: 106,969
    edited 27.03.2014
    I may be seen as mean.. not my intent.. just thinking that maybe those buttons are that close to eachother just for that reason.. to make it easy to misclick.. hence ppl lose gold, hence they have to buy more gold to compensate... just a thought..
  • LeeLee2LeeLee2 Posts: 9
    edited 27.03.2014
    An 'Are you sure?' button would help when spending the cash you earn as well, instead of clicking on things by accident & spending cash you are trying to save for something else!! Some of us can't afford to spend real cash!

    *Friendly Band*
  • DeAnna777 (US1)DeAnna777 (US1) Posts: 148
    edited 27.03.2014
    ladygrail wrote: »
    I may be seen as mean.. not my intent.. just thinking that maybe those buttons are that close to eachother just for that reason.. to make it easy to misclick.. hence ppl lose gold, hence they have to buy more gold to compensate... just a thought..

    I don't think saying that is anymore mean then understanding the company's position as well when it comes to revenue...just as some players may not have money every month for large gold package purchases, the company does need to make money to survive as well by selling gold. I mean let's be fair here, they offer gold packages starting at 1.99....yet something is really wrong when there are those who are in the top rankings or have progressed rather far in the game over an extended period of time who have never or rarely bought gold. There is your answer to some of the issues as to why your seeing increased popups and gameplay changes that encourage and promote gold purchases. Yes, i can see where it would be easy to spend gold accidentally, but it is a preventable mistake and why would the company waste time and resources to code something in a game when "some" of those complaining are not contributing to pay for the time and resources to do it in all fairness.

    "I can't afford gold and i spent soo much time saving it and then lost it because i hit the wrong button not fair!"
    "I rarely buy gold and now it's gone because i accidentally hit the wrong button"
    "it took me soo much time to save up gold now i have to start over because i don't buy gold"

    I am not saying that is true of everyone, but even those of us who are paying, our money only covers soo much in comparison to all those playing who are not paying.

    While the game is a free to play, everybody knows these games depend on gold purchases to survive. This enables the financial resources needed to expand and improve upon the game and when that doesn't happen the game stops expanding and upgrades become less and less because there are more playing for free then those who are contributing to support the game and the site. I speculate and wonder if they are trying to get revenue support before investing time and resources into a 4th farm that may not pay off if they can not design a formula that will generate more paying customers with what they have now. These games have to be designed to tempt, promote and encourage people to buy gold, like i said they have affordable packages that start off as low as 1.99 4.99 and so on and yet you have folks who have NEVER or RARELY buy gold who have been playing and enjoying this game for quite some time.
  • SystemSystem Posts: 106,969
    edited 27.03.2014
    I dont mind supporting others free gameplay.. i know what its like to have no cash, no job, and nothing to do but play.
    So, when i did buy gold, i did it knowing what i was supporting. Thing is.. ive played a load of games.. and only this one ( of the ones ive played) has had that button placed like that.. its been asked moved to another place for well over a year, and that shouldnt be so hard. I would like to feel sympathy for the poor huge company that run these multiple game engines, but when push comes to shove.. and maybe im weird.. but i like to see to my own purse first, and theirs a lot later..If my car kept leaking gas, and my garageguy told me it was too hard to put in that plug ( im not a mechanic:P ), id find another garage.. and yes i have here too. Found one thats fair...
    So many different games have found so many different ways to ensure players dont spend gold by accident.. pardon my french, but its bs that its too hard to program something like that in here.. Loads of players have made LOADS of great suggestions. I bet some of them could even do the programming. ( The excuse that it was too hard, is a year old btw). But they did promise to look in to it... now they apparently are working on it.. yup.
    Well thats my take.. no offense intended to any one, any thing.. ( except blue decos).
  • jules314 (US1)jules314 (US1) US1 Posts: 399
    edited 27.03.2014
    DeAnna777 wrote: »
    I don't think saying that is anymore mean then understanding the company's position as well when it comes to revenue...just as some players may not have money every month for large gold package purchases, the company does need to make money to survive as well by selling gold. I mean let's be fair here, they offer gold packages starting at 1.99....yet something is really wrong when there are those who are in the top rankings or have progressed rather far in the game over an extended period of time who have never or rarely bought gold. There is your answer to some of the issues as to why your seeing increased popups and gameplay changes that encourage and promote gold purchases. Yes, i can see where it would be easy to spend gold accidentally, but it is a preventable mistake and why would the company waste time and resources to code something in a game when "some" of those complaining are not contributing to pay for the time and resources to do it in all fairness.

    "I can't afford gold and i spent soo much time saving it and then lost it because i hit the wrong button not fair!"
    "I rarely buy gold and now it's gone because i accidentally hit the wrong button"
    "it took me soo much time to save up gold now i have to start over because i don't buy gold"

    I am not saying that is true of everyone, but even those of us who are paying, our money only covers soo much in comparison to all those playing who are not paying.

    While the game is a free to play, everybody knows these games depend on gold purchases to survive. This enables the financial resources needed to expand and improve upon the game and when that doesn't happen the game stops expanding and upgrades become less and less because there are more playing for free then those who are contributing to support the game and the site. I speculate and wonder if they are trying to get revenue support before investing time and resources into a 4th farm that may not pay off if they can not design a formula that will generate more paying customers with what they have now. These games have to be designed to tempt, promote and encourage people to buy gold, like i said they have affordable packages that start off as low as 1.99 4.99 and so on and yet you have folks who have NEVER or RARELY buy gold who have been playing and enjoying this game for quite some time.

    Of course. I agree too DeAnna777. It does make sense that the packages are affordable, since they cost the same or even less, than a cup of coffee. If you enjoy something that is part of your entertainment, then why not contribute towards it. I support this game by buying gold once in a while too (about $40 every 2 months) and I try to use it wisely. Over the past year I may have spent about $100 on this game, which again, is fine for me, maybe not my family :) As a SAH mom, it does take a little bit of my budget.

    So when a really ridiculous mistake happens, and it can happen very easily (see Woodstock M's post), then one has to wonder how many other people this is happening to.

    Preventable mistakes? Yes. Yet, I don't have jittery hands, and the reality is that the fields and production buildings do sit really close to each other, especially if you're trying to maximize the space available for decorations. When you're harvesting from your farms it's just so simple to go and click away, and quickly. Then gold gets spent and if it is a mistake, you get that awful feeling in your chest. Whether you saved up or bought the gold.

    And again, situations like what Woodstock M has said, it has happened to me too. I wanted to see "Show me how" and instead the task was skipped for a thousand gold, the buttons are just SO CLOSE to each other. When things like this happen, and the game doesn't have a way to reverse the gold, then people have to start to wonder why not implement a safety feature? And it's been since Nov 2013 I think since this game has been around. If it is really happening, then that is really wonderful news.

    I also have to think that once someone really starts to enjoy the game, they might convert over to buying gold. It's in our nature to want nicer things, no? So at some point one might treat themselves to a small pack of gold, then really enjoy the perks. The new buildings and features are bought with gold (i.e. mine, library, Omar) and they will want that too. GGS will do fine in the end. Otherwise they wouldn't offer a free game. I would assume at least.

    I do have empathy for those that cannot buy gold and not have access to the gold-purchased features. The pop-ups can be rather annoying but get right to the point.

    Good luck with your Hawaiian event tasks everyone.

    Lastly, a plug for my coop. We're recruiting. Are you a higher level player and want to be part of a fantastic group of people? Join us, the Green Giants :)

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