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Still waiting for those pretty rope lights

jatoda (US1)jatoda (US1) Posts: 318
?(I have had a letter in to support since Saturday March 8. it was about the event where you had to buy gold 3 times to get the decoration string lights. I bought 1 pack of gold logged off my computer. when I came back it was gone. one of our helpers here in the forum told me to go ahead and buy all three and support would probably put it in my box, so I bought the 3 packs. each time I logged off and logged back in they were gone. the last pack I got still had 18 hours left on the event. I haven't heard anything. everyday I get on support and put my ticket number in the status window. nothing. how quick is as quickly as possible? it has been a week. thanks anyway.

KAT YOU WERE THE HELPER THAT TOLD ME TO BUY THE THREE PACKS. X(X(
Post edited by jatoda (US1) on
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Comments

  • monica79538monica79538 Posts: 1,932
    edited 14.03.2014
    wow that really sucks. I don't know how exactly all those events work.
    Don't let them forget they owe you stuff. I "think" support might be a little busy, with all the bugs and complaints.
    Maybe they can just refund you your money back?
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 14.03.2014
    I got the gold, just didn't get the rope lights
  • ezio auditore3ezio auditore3 Posts: 2,399
    edited 14.03.2014
    Maybe (just maybe) you bought the gold packs that weren't related to the deco because everytime I click the buy now when there's an offer I usually get the timer that tells me how long the offer lasts....
  • RosenphenusRosenphenus Posts: 9
    edited 14.03.2014
    Maybe (just maybe) you bought the gold packs that weren't related to the deco because everytime I click the buy now when there's an offer I usually get the timer that tells me how long the offer lasts....

    I don't think it was an "unrelated" gold purchase Ezio. I had the same experience and it played out like this:

    When the "Exclusive Offer" started, I made the cheapest gold purchase available... and the progress on the "Exclusive Offer" changed from 0/3 to 1/3. I logged out. Next day, I logged back in and the "Exclusive Offer" was back to 0/3. I sent a message to Support, got an email confirmation and never heard from them again. Before the "Exclusive Offer" timer ran out, I made three consecutive gold purchases (the same cheapest purchase I had previously made) without logging out... and presto... 3/3... I got the "Pretty Rope Lights."

    Clearly the gold pack was related to the offer. Must have been a programming glitch. But the glitch had a real-world $$ impact on me and many others. For me... I ended up having to make FOUR purchases (rather than the advertised THREE) to get the lights. Others made the three purchases and didn't get the lights at all.

    Today, I sent a follow-up message to support. But still no reply to my original inquiry that I sent on March 8.

    -Rosenphenus
  • RosenphenusRosenphenus Posts: 9
    edited 14.03.2014
    Here is the core text of the follow-up that I sent today:

    Follow-up: Before the time ran out on the "Exclusive Offer," I ended up making 3 more gold purchases without logging out so that I could get the "Pretty Rope Lights" for my farm. I occasionally make gold purchases when I need gold for something. But I have no gold needs at this time. So, these gold purchases were solely to get the "Pretty Rope Lights."

    The glitch caused me to make FOUR gold purchases rather than the advertised THREE needed purchases, with a direct real-world money impact.

    What plans does GGS-BF have to compensate?
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 14.03.2014
    exactly what I did. I purchased one and it said 1/3. i logged out, when i came back it said 0/3. i made another purchase thinking it would give me 2. it said 1/3. i had to log out to take care of other things. when i came back later it was gone. said 0/3. again. kat told me to go ahead and make the third purchase and they would probably put it in my box. i did that. the event still had 18 hours left. it showed 1/3 again. still waiting on support. send status everyday. i know they are probably swamped, but where are my pretty rope lights. i am probably silly to some of you, but i am trying to get the decos filled in the tower. thanks for listening to me gripe.
    i have started thinking maybe it was because i bought the cheapest package.
  • RosenphenusRosenphenus Posts: 9
    edited 14.03.2014
    jatoda wrote: »
    exactly what I did. I purchased one and it said 1/3. i logged out, when i came back it said 0/3. i made another purchase thinking it would give me 2. it said 1/3. i had to log out to take care of other things. when i came back later it was gone. said 0/3. again. kat told me to go ahead and make the third purchase and they would probably put it in my box. i did that. the event still had 18 hours left. it showed 1/3 again. still waiting on support. send status everyday. i know they are probably swamped, but where are my pretty rope lights. i am probably silly to some of you, but i am trying to get the decos filled in the tower. thanks for listening to me gripe.
    i have started thinking maybe it was because i bought the cheapest package.

    Can't be because you made the cheapest gold purchase Jatoda. I did the same thing when I did the 3 consecutive to get the lights. Besides... if there is going to be a restriction on what gold packages do and do not apply... GGS-BF needs to be clear about it... otherwise it would be false advertising.
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 14.03.2014
    i guess i will just wait till they have it again and do it 3 time in a row. i would not have bought the gold at that time, if it wasn't to get the lights. i don't buy gold unless its 50 or 100% more. just feel i wasted my money.
  • RosenphenusRosenphenus Posts: 9
    edited 14.03.2014
    Same here. Ultimately, I'm going to be optimistic and assume that GGS will do something since the glitch in the game cost people money. Not to do something would be bad business on their part.
  • Kat Nip (GB1)Kat Nip (GB1) GB1 Posts: 3,796
    edited 15.03.2014
    Jatoda, I did answer your post in the other thread but it's probably lost amongst the other posts so I'll answer you again.

    I'm sorry that you felt that I advised you to make the 3rd purchase - I was very careful to make my post as neutral as possible so the decision was yours alone - it's not my money and I would never presume to tell anyone else what they should do with theirs. I did let you know it was a bug and that if you did end up meeting the criteria for the deco, you would need to contact Support about getting it credited to your account - specifically because of the bug.

    Rosenphenus and jatoda, please give Support more time to get to your ticket. They are overloaded with tickets at the moment which is why it's taking so long for them to be able to deal with yours. They will get to you, I just can't tell you when that will be sorry.

    Kat. Kittie_by_otomosc.gif
  • monica79538monica79538 Posts: 1,932
    edited 15.03.2014
    Here is the thread: http://en.board.goodgamestudios.com/bigfarm/showthread.php?101127-pretty-rope-lights&p=1145537#post1145537
    I do notice that Nafaru also posted that it would be passed on to next stage --. I don't think it is all on your shoulders.
  • Kat Nip (GB1)Kat Nip (GB1) GB1 Posts: 3,796
    edited 15.03.2014
    Monica, it's not on anyone's shoulders - Support will get back to them as soon as they possibly can.

    Kat. Kittie_by_otomosc.gif
  • RosenphenusRosenphenus Posts: 9
    edited 15.03.2014
    Kat Nip2 wrote: »
    Rosenphenus and jatoda, please give Support more time to get to your ticket. They are overloaded with tickets at the moment which is why it's taking so long for them to be able to deal with yours. They will get to you, I just can't tell you when that will be sorry.

    Kat. Kittie_by_otomosc.gif

    Kat, Thank you for the reassurance that they are still managing their way through support requests. That's something we can't see from our end XD. I did ask one of the farm hands, but he just grunted and swung a rake at me. :P

    It's understandable though that we end up wondering when all we've received is an automatic reply and the event is long over and done with :) So, again, thank you for posting. However, as I mentioned in my posts above, I had already planned to be optimistic and expect that GGS-BF would do the right thing and figure something out for this.

    Cheers :)
  • Kat Nip (GB1)Kat Nip (GB1) GB1 Posts: 3,796
    edited 16.03.2014
    It's a shame your worker couldn't help you out at all, and how rude of him to swing the rake at you!

    I completely understand the wondering and I'd love to have an estimation time but unfortunately I can't sorry. When it gets like this, I'd love to be able to jump in and help them out, but unfortunately, I'm just a moderator. :)

    Kat. Kittie_by_otomosc.gif
  • cariberrycariberry Posts: 87
    edited 16.03.2014
    hehe im just glad that this is being worked though cause its no fun have things go away =P very glad that they get answers =P cant wait to see how that deco looks on a farm =D
  • RosenphenusRosenphenus Posts: 9
    edited 17.03.2014
    Ok. Got a reply from Customer Support. Since I had bought more gold packages than needed to get the "Pretty Rope Lights," an additional "Rope Lights" has been put in my drop box. I'm satisfied with this. Thank you GGS-BF for following up :)

    The lights are a nice 2-dimensional option (5x2) :) They can fit in some tights spaces and help re-organizing the farm. And the happiness ratio is good: 2.4 happiness per tile. Comparatively very good.

    My only critique is: a part of me was hoping the lights were animated! :P would be nice to see them blink! Haha... but we can't have everything can we! (... or.... can we? :P)

    Thank you again Customer Support.

    -Rosenphenus

    P.S. Kat... Turned out the grumpy rake-swinging farmhand was just having a "bad day". Just needed someone to hear him out and buy him a 6-pack of Newcastle Brown :) That and a threat to be put on permanent pig-sty dung shoveling duty seems to have been all the motivation needed. hehe
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 17.03.2014
    i have no responding from customer service now 2 week i buy 7 gold pack total
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 17.03.2014
    We apologize for this late response and thank you for your patience.
    Unfortunately we have been receiving a huge amount of tickets in the past days and so we were unable to respond to each ticket immediately. Please accept our sincerest apologies.
    If you are still experiencing the problem you wrote about in your original mail, please respond directly to this message. I will then check your message and try to help you to the best of my ability.
    Best Regards,
    Steve

    Goodgame Studios
    Customer Service


    I am still having the problem. I never received the pretty rope lights after purchasing 3 of the gold packets. the event has been over for over a week now. I purchased the packets while the event was still going. the last gold packet I purchased the event still had 18 hors left.

    this is the response I got today and the response I replied back. now will wait on that.
  • Ellen2132 (NL1)Ellen2132 (NL1) Posts: 96
    edited 17.03.2014
    I had the same problem on feb 27.
    Bought gold WITH bonus, logged out - goldpack back on 0/3. Bought again and again. In total 4 times WITH bonus, but nopretty rope lights received.
    contacted support, got a ticket on feb 28
    From then on.... nothing
  • Kat Nip (GB1)Kat Nip (GB1) GB1 Posts: 3,796
    edited 18.03.2014
    Rosenphenus it's great to hear that you got your lights - all of them. Oh and that your farm hand is now behaving himself! :D

    Guys, I know it's the same thing again, but please be patient for a bit longer - they really are working hard to get through the tickets as fast as they can. Rosenphenus got hers and you will too. :)

    Ellen, you can request an update by putting in your ticket number in the top right corner of the Support page.

    Kat. Kittie_by_otomosc.gif
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 18.03.2014
    i enter it in status

    We have just received your ticket and will begin processing it shortly.

    i sent in 2 week ago

    please help admins
  • Kat Nip (GB1)Kat Nip (GB1) GB1 Posts: 3,796
    edited 18.03.2014
    Prince Krishna, you can request a status update like I advised Ellen int he post above yours. Just copy the ticket number into the box in the top right corner of the Support page.

    Kat. Kittie_by_otomosc.gif
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 18.03.2014
    yes i did


    i get We have just received your ticket and will begin processing it shortly.


    2 week before i sent it
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 18.03.2014
    i feel cheated i buy total 7 gold pack hearing kat nip instruction i pm latten my number still now 2 week show
    We have just received your ticket and will begin processing it shortly.
    i am scolded by myself for waste my pocket money in this game spend over 2300
  • Ellen2132 (NL1)Ellen2132 (NL1) Posts: 96
    edited 18.03.2014
    @Kat Nip I did that several times, still no response. Like Prince Krishna 2 feel a bit cheated
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 18.03.2014
    false advertising cheating
    i message admin latten no response please help us admins

    [Ticket#2014030610080899]

    now two week
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 18.03.2014
    I sent the status with my ticket number this morning, and it said they were processing my email
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 19.03.2014
    thanks to latten customer service replayed they ask if probelm remains someone name gustavo contact me
  • jatoda (US1)jatoda (US1) Posts: 318
    edited 19.03.2014
    3:45 a.m. central standard time: Received the pretty rope lights in my drop box. Hallelujah!!

    I am sorry for stirring the pot so much, but I am sure happy with the results, after the pot was stirred.

    Thanks to all you moderators who help us.

    KAT NIP:
    Thank you for all your help. I know sometimes you probably want to pull your hair out, with all our complaints, over and over again. You know how addicts are. They just keep on till you give in to them. There have been so many bugs and problems lately. I think some of us are paranoid we won't be able to play the game, and that makes us do and say things we otherwise would not. So far it has all worked out in the end. Thanks again from one of the addicted ones.
    jatoda
  • Prince Krishna2Prince Krishna2 Posts: 228
    edited 19.03.2014
    i did not recvie i replay them

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