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so annoyed that game has no gold safe in place....starting to hate this game now

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Comments

  • AphasiaAphasia Posts: 223
    edited 11.03.2014
    I'm sorry Latten and with all due respect, this has to be the lamest response from a company that sells a product to CUSTOMERS that I have ever encountered. Maybe things work differently in Europe. Here in the States "accidentally" selling something to a potential customer is beyond unacceptable. It is sneaky and low. Especially when it obviously becomes part of a company's sales scheme.

    Do you honestly think that people will believe that it is fun to accidentally spend their money on something they did not ask for or want? Seriously? Again, born at night, not last night.

    VERY disappointed that you take me for an idiot.

    I couldn't have said it better myself.
  • OGG (GB1)OGG (GB1) Posts: 66
    edited 11.03.2014
    i have run this thread many times and still ggs do nothing,because they like us to waste our gold,the whole game is geared for players to buy gold.it is quite simple to fix but for many many months now ggs still do nothing about it.it is quite clear that many player accidently click the fast forward button and waste gold.i put forward a simple solution and to just confirm the action that is being made, that way players will not automatically lose gold on an action they didnt intend to make !!!!!!!!!!!!!!!!!!!!!!!!
  • ArtmakerArtmaker Posts: 415
    edited 11.03.2014
    How many times does this same issue have to come up? GG keeps adding features that require us to spend real money on. And yet a MUCH requested bit of protection so money SPENT.... I said SPENT. You already got it.
    But we want to use it where WE want to use it.

    I started a thread called gold lock. VERY SIMPLE.
    By default nothing changes. WE would have the OPTION to lock gold. So spending it would have to bring up a window saying to go unlock gold first. This would solve the problem across the entire game. Without making it difficult for someone who wants easy access to gold. (Say speeding up crops in a mission.)

    But no.
    Rather than fix a problem that has angered people over and over again, they keep on adding more and more gold only CRAP!!!!! POP UPS galore. Library is all gold. I don't even look. The tower of decor. What the hell is that? Aside from ugly.
    And bugs with all of this. One of my coop members is slowly selling off everything. She is planning on leaving and only sticking around long enough to donate her stuff. That must have taken her at least a year to build up.



    Well fine.
    I have a simple gold lock of my own. I simply do NOT pick up my CC.


    Oh... there is another game that GG already said they will no longer be supporting. That's fine since it also means no idiotic buggy updates. And though it is a lot more up front when you have to spend real cash, I managed to click something there too and POOF! Several thousand in game cash, (MY cash) GONE.
    I contacted support hoping beyond hope they might see the accident and perhaps issue a voucher. They still have the money. But it's going on two weeks and still not even the common courtesy of an answer. NOTHING.
    They took the money nano seconds after I gave them my order. But can't be bothered to reply when a mistake happens?



    Yea... gold lock. CC is put away. Any gold I get in this game will come FROM the game. Or not at all.

    Treat your PAYING CUSTOMERS BETTER!!!! Or lose them.
  • Bweatherholt (US1)Bweatherholt (US1) Posts: 359
    edited 11.03.2014
    It's sad to see so many Long Term players being affected by this. Usually your long term player is the money maker for the Business. We notice that we keep getting updates, updates to spend more and more gold. No update that we asked for, to safe guard our money. If we got something that showed you HEAR OUR VOICE, and protected our wallet, Im sure you'd see more purchases. It should be evident with the noise that is being made over this subject, over and over again.
  • monica79538monica79538 Posts: 1,932
    edited 12.03.2014
    This game will be suffering the same fate as the previous ones. How long has it been that people were excited to come to the forum?

    Jeff wants me to be happy and I think I will be throwing his money away to invest it in this game. I think I will buy some yarn and make something wonderful for my family--they will appreciate my efforts far more than anyone here will.
  • Mommy and CMommy and C Posts: 5
    edited 21.03.2014
    To GGS,

    Would it be possible to put a check box in the settings area of the game that would allow for a confirmation on gold purchases? That way people who have children who are playing can keep them from spending hard earned money on something with a careless click during a temper tantrum? For example, my 3 year old threw a toy the other day, which hit the mouse, causing it to click and as a result he spent 2000 gold with that simple action on an when that click purchsed the windmill I was looking at.

    I would love to have a simple safe guard like that in place for those of us that want it. If it want to spend money on something, that extra click is not going to stop me.

    Additionally, having it in the settings or options area would allow those of us who WANT a safe guard, to put one in place, and it would keep those who don't need it free of the "extra hassle and psycological turn off" mentioned by Latten.

    Thank you for considering this possible solution.
  • Jellies (US1)Jellies (US1) Posts: 55
    edited 21.03.2014
    Latten wrote: »
    Hey guys,

    I'm pretty sure we had this topic going a few times now :)
    For now, we're not planning to add a 'simple' gold lock for multiple reasons:

    Since we give out gold for free as well as offering lots of deals on it in our shop, we want it to be usable without problems. We don't want to "stop" you from actually using your gold.
    If we 'block' users from spending gold, it will not be spent. If you want to spend a little gold and you will get a warning message saying something along the lines of "Hey, are you really, REALLY sure you want to do this?", people with rather click 'no' than 'yes', just because the warning would be somewhat intimidating on a psychological basis. And, of course, we'd like players to use gold, so this would be pretty counter-productive for everyone.

    Now I do see the point of a gold lock, of course, but it mostly boils down to bugs or performance issues that cause players to accidentally spend gold - and by that, I'm talking actual accidents, like misplaced clicks etc. That's surely something we are and will continue to work on. But we're trying to fix this issue where it starts - by fixing bugs, UI problems and performance issues that might cause this. If we just add a 'gold lock', we won't actually help the problem but just adding to another one.

    We want players to happily use their gold without any artificial need to do so - it should be useful, or fun, or simply "worth it" to do so. By adding a 'gold lock' or other mechanics similar to that, we will make it feel not like fun, but dangerous, a risk, something you'll have to confirm multiple times or can even turn off completely, and that's a complete 180° from what we want to achieve here.

    So, in less words, there won't be a gold lock for now. Feel free to discuss though, we'll be here!

    I would be interested in seeing where this feedback came from. I play many online games with different types of gold/real money safeguards such as re-password entry; confirmation pop ups, etc. It has never once stopped me from buying and spending gold. However; I no longer buy any gold on GGS. In BF I have not accidentally spent gold "yet" but was disappointed when I bought a crowbar to open the box and it didn't say anywhere it was one time use I believed I was buying a crowbar (I had a similar issue in another GGS game as well). I realized then the lack of safeguards/information provided was skewed toward GGS benefits. This idea that players will stop using gold is contradictory when people stop buying gold all together because of the current mechanics.
  • MirahhMirahh Posts: 77
    edited 21.03.2014
    Mommy and C
    I agree totally with you. I do not buy gold, butt i am trying to save it. And accidents do happen. And all my savings is gone... Hate it
  • jaystarr2jaystarr2 Posts: 1,657
    edited 21.03.2014
    I know I'm a bit late to the party, but here goes:
    Latten wrote: »
    Since we give out gold for free as well as offering lots of deals on it in our shop, we want it to be usable without problems. We don't want to "stop" you from actually using your gold.

    ...

    We want players to happily use their gold without any artificial need to do so - it should be useful, or fun, or simply "worth it" to do so.

    Sure, but by not having a gold lock, the response is that people are not (intentionally) using their gold, and then when they do use their gold accidentally, it makes them angry. So the lack of a gold lock is resulting in people NOT actually happily using their gold, or finding their gold use fun.

    I do understand that you want people to spend gold though, and that you don't want them to be annoyed when they do it. But giving people peace of mind that they're not doing it stupidly or accidentally when they use their gold would surely increase their satisfaction, which overall would make the players happier overall since they won't see gold (or clicking things) as risky.

    Here's a potential compromise: for small amounts of gold, say, up to 500 or something, there is no gold lock. Beyond that, impose an (optional) gold lock.

    Doing so would provide protection for people who might be at risk of misclicking and losing large amounts of gold. For smaller amounts, the effect of gold loss is not so great, so perhaps that's why it's not necessary. And maybe then people will learn to click more carefully, but without being severely punished for their errors. But for someone to lose say, 2000 gold because their child threw a toy that hit the mouse button (or whatever the example above was) can be extremely frustrating. And it seems pretty clear that the option of the gold lock would not be unwelcome from the BF community.

    I'm sure with the large amounts of support tickets that misclicking has generated, you would easily be able to determine what the appropriate level for gold locking would be. :)

    Plus, making the gold lock optional will mean that those who don't think they need it and are find throwing gold around like candy are still free to do so.
  • rie222rie222 Posts: 1,074
    edited 21.03.2014
    jaystarr2 wrote: »





    Here's a potential compromise: for small amounts of gold, say, up to 500 or something, there is no gold lock. Beyond that, impose an (optional) gold lock.

    Doing so would provide protection for people who might be at risk of misclicking and losing large amounts of gold. For smaller amounts, the effect of gold loss is not so great, so perhaps that's why it's not necessary. And maybe then people will learn to click more carefully, but without being severely punished for their errors. But for someone to lose say, 2000 gold because their child threw a toy that hit the mouse button (or whatever the example above was) can be extremely frustrating. And it seems pretty clear that the option of the gold lock would not be unwelcome from the BF community.

    I'm sure with the large amounts of support tickets that misclicking has generated, you would easily be able to determine what the appropriate level for gold locking would be. :)

    Plus, making the gold lock optional will mean that those who don't think they need it and are find throwing gold around like candy are still free to do so.

    Great suggestion
  • CATT1CATT1 Posts: 32
    edited 23.03.2014
    i also,had a problem with gold. the game decided i needed a better decoration than the cheaper one i was buying so it put a pavillion on my farm. i did not notice the switch i did not not even see the switch untill i went to spend 200 gold on something else at first i thought i had been hacked cause all my gold was gone all 800 of it. while i was trying to calm down i noticed something different about my main farm.my farm had a new decoration.i tried to get my gold back i was told no.i can not even sell it.when i buy decorations i almost always pay with money earned by my farms. CATT
    rie222 wrote: »
    Great suggestion[/QUOTE
    I did not lose my gold to miss clicking or some goofy error i find insulting for anyone to insinuate such an insipid notion. my gold was taken from me by the game without asking me if it was ok.


    Post edited by Kat Nip: Merged posts, please use the edit button
  • Bundy (INT1)Bundy (INT1) Posts: 27
    edited 23.03.2014
    I'm sorry Latten and with all due respect, this has to be the lamest response from a company that sells a product to CUSTOMERS that I have ever encountered. Maybe things work differently in Europe. Here in the States "accidentally" selling something to a potential customer is beyond unacceptable. It is sneaky and low. Especially when it obviously becomes part of a company's sales scheme.

    Do you honestly think that people will believe that it is fun to accidentally spend their money on something they did not ask for or want? Seriously? Again, born at night, not last night.

    VERY disappointed that you take me for an idiot.

    Very well put amaprincess1, unfortunately this is a standard response from all European game developers. It is not just this game that has these issues and eventually they will get so many people/players so offside that they will stop spending their "hard earned" all together. They won't change, they never do. These developers may be educated enough to write game codes but they don't understand basic customer satisfaction. If the developers made things a bit cheaper and based more on the gamers having fun they would get a much larger cash turnover and a huge customer base. But then some people are to smart to learn!! Greed is the biggest problem.

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