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Collecting welcome gift

Stella_L22Stella_L22 Posts: 3
hi, just started playing today..I was to enter my e-mail and I would get a welcome gift and I did but nothing was sent to me or nothing came to my inbox..when I tried to enter my mail again it said that it was already sent to me and that I could try to ask for the gift in 24 hours..what does it mean now, will I get the gift or not, where do I ask if nothing shows up in my inbox..please help and thanks... :/
Post edited by Stella_L22 on

Comments

  • montuosmontuos Posts: 1,275
    edited 01.01.2014
    The email does not always arrive instantly; it can take several hours. Check your spam/junk/trash folders, or if you have Gmail, check Promotions too. A few email providers will sometimes simply fail to deliver the mail at all because they think it's spam.

    If you still haven't seen the email after the 24 hours is up, contact Support. Make sure you tell them everything you've already tried, so they don't start by telling you to do things you've already done. It may take a couple of days to get a human response because staff are limited during the holidays, but you should get an automated response within minutes to confirm that your request has gone into their queue.
  • Stella_L22Stella_L22 Posts: 3
    edited 01.01.2014
    thank you very much for your helpful answer! :)
  • cmaycmay Posts: 1
    edited 01.01.2014
    i clicked on the collect link in my email and i still dont see my welcome gift. the link send me to the goodgame studio homepage...how do i get my gift?
  • Larino (INT1)Larino (INT1) Posts: 4,572
    edited 01.01.2014
    cmay wrote: »
    i clicked on the collect link in my email and i still dont see my welcome gift. the link send me to the goodgame studio homepage...how do i get my gift?

    Make sure you are logged out before you click on the link. Then when you click on it, it will bring you to the log-in page and you log back in from there. It should now automatically be added to your account. If not, then clear your caches and check again. If still not, contact support.
  • untill now i did'nt recieved the welcome gift , just wandering this game was playing us too.

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