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Lost winter event collectibles after yesterday's server restart

Latten (DE1)Latten (DE1) Posts: 6,246
edited 05.12.2013 in Official Announcements
Hey everyone,

first of all, we want to apologize for the issues that came up with yesterday’s server restart.

The restart caused a loss of event collectibles for some accounts, and this was not anticipated at all. So, to make up for the loss of time, items and (for some users) gold during the event, we will of course try to compensate everyone. This is what will happen:

- All players who participated in the Winter event will get 30 event collectibles for the winter event.

- All players who bought event collectibles for gold between 11:30am CET and 14:44am CET yesterday (the time the bug happened) will get this gold back to their accounts.


This will happen shortly, and we’ll give you more information on the exact time frame as soon as we can.

Of course, we will work hard to get all remaining bugs out of the game as well, but we feel like this is the most important thing to address right now.

Again, we’re very sorry for the inconvenience.
Have a great winter time and we wish you the best of luck for the winter event!

Your Big Farm CM Team
Post edited by Latten (DE1) on

Comments

  • Latten (DE1)Latten (DE1) Posts: 6,246
    edited 05.12.2013
    We will take down the server for a few minutes to hotfix the bug causing this and to credit the compensation as said before :)

    This will happen in the hour (or the next few hours), depending on server etc. You do not have to write a Support ticket, this will happen automatically.
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