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How To Change Email Address!

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Comments

  • judy long (US1)judy long (US1) Posts: 4
    Thank you very much for your help.
  • dolly1234 (US1)dolly1234 (US1) Posts: 70
    thank for your help @HOTBOB o:)<3

  • Wons (AU1)Wons (AU1) AU1 Posts: 223
    Hi all, I changed my email address a few months ago through support and it works fine for logging me into the forum however, I'm am now not receiving any emails at all from Big Farm through the new addy eg: news, rewards etc. Nothing at all since I changed it. I no longer have access to the old email address and have sent a support ticket through for help but I was just wondering if anyone else has had this problem and how I go about fixing it?

    Thanks,
    Wons
  • Wons (AU1)Wons (AU1) AU1 Posts: 223
    ok. that may be it. thanks Keldeo. I did actually receive a copy of my support request in the right email address so you're probably right. :)
  • Ms. Handy (US1)Ms. Handy (US1) Posts: 51
    I recently changed my email address and I am trying to find where I can update this information online in my profile. Does anyone where there this can be done.


    Thanks
  • Pepper Moon (IN1)Pepper Moon (IN1) Posts: 6,684
    edited 06.10.2016
    Forums profile and game account are interconnected to each other. As your registered mail is changed inyour account, the new mail is automatically updated on your forum too. You could check out to make sure just in case. Sign out from forums, click forum button from the game, and a screen will pop up showing your email, and asking password. Hope it helps
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,765
    edited 06.10.2016
    Ms. Handy (US1) said:
    I recently changed my email address and I am trying to find where I can update this information online in my profile. Does anyone where there this can be done.


    Thanks
    As far as I know, there's no way online to change your E-mail address in your profile, you have to notify Support to let them know your new address.  :)
  • Ms. Handy (US1)Ms. Handy (US1) Posts: 51
    Okay, thank you. I thought that would be the case, but wanted to make sure I wasn't missing anything.

  • Ms. Handy (US1)Ms. Handy (US1) Posts: 51
    Thanks Prince Manish, I will see what that shows first, then move to option two; contact support.


  • Graycat Ashes S (US1)Graycat Ashes S (US1) Posts: 697
    edited 08.10.2016
    hey there

    to change your profile email, go to

    [Removed]  
    Please do not try to change the email on your forum account, it will update automatically when your game account email is changed (which is done by contacting support) - Trying to change it on the forum only, can result in problems logging into the forums. Thank you | Wabbit.

    however, it resets itself when you log in again since you have to log in using your game email. But just change it back again after you log in if you're looking to cut down on the spam email from the forum. There isn't even a button to not get an email in preferences for when you answer a "question" thread and someone accepts your answer. Wish they'd change that.

    On the Empire forum they made it so that you can log in using your game email or your changed forum email and that it keeps your email at whatever you last logged in using, so they're able to do that on here if they wanted to take the time to, but clearly it's not their top priority.

    Post edited by WascallyWabbit (FormerMod) on
  • Ms. Handy (US1)Ms. Handy (US1) Posts: 51
    Thanks. Not looking to cut down on email from GG, just deleted my old email account.
  • sdstc (TR1)sdstc (TR1) TR1 Posts: 214
    edited 19.11.2016
    i would like to delete my old microsoft account, also i did it. it will deleted in 60 days. i would like to change email adress related to this game. but i did not find and option for that. can anyone help me?
    Post edited by sdstc (TR1) on
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    sdstc (TR1) said:
    i would like to delete my old microsoft account, also i did it. it will deleted in 60 days. i would like to change email adress related to this game. but i did not find and option for that. can anyone help me?
    You will need to send support a request to change your email address or if you have not bought gold for your old account then leave it and the game will delete it for you in about 6 months. If you have bought gold for that account/farm then you will have to go through support to get it deleted ;)
  • Wons (AU1)Wons (AU1) AU1 Posts: 223
    Ok so it's been a month now and I've been waiting for support to make sure my email address was right as my sign in email is different to the one recorded in the forum and I can't change it.
    I don't understand what takes so long with the responses from Support. I am missing out on emails they are sending, like the one that was meant to help with the new fishing update. Never received that so I don't know how much other communication I have missed out on.

    "TO SUPPORT":     Can you please change my email address in the forum to the new one I gave you months ago!!
  • Egwene (US1)Egwene (US1) Posts: 2
    I want to change my email on my account, but I don't see where to do it. Is there a way?
  • enochnock (US1)enochnock (US1) Posts: 878
    Egwene (US1) said:
    I want to change my email on my account, but I don't see where to do it. Is there a way?

    @Egwene (US1)  This is the wrong thread to post this issue in and secondly you will need to contact support about changing your email account. Only support can do that for you....when  you submit your ticket to support give them all of the details on the account that you currently use and the one you want to change it to. You will get a confirmation reply letting you know that they received your request. But..........it may take a few weeks for this to be taken care of and your issue is resolved as they have been backed up for a while due to some recent changes in management so just be patient and they will take care of it for you.
  • Egwene (US1)Egwene (US1) Posts: 2
    edited 17.11.2016
    Thanks, I tried to use support, but, my pc wasn't showing a place to discuss the issue. I will try again. btw, nice signature pic
    enochnock (US1) said:
    Egwene (US1) said:
    I want to change my email on my account, but I don't see where to do it. Is there a way?

    @Egwene (US1)  This is the wrong thread to post this issue in and secondly you will need to contact support about changing your email account. Only support can do that for you....when  you submit your ticket to support give them all of the details on the account that you currently use and the one you want to change it to. You will get a confirmation reply letting you know that they received your request. But..........it may take a few weeks for this to be taken care of and your issue is resolved as they have been backed up for a while due to some recent changes in management so just be patient and they will take care of it for you.

  • enochnock (US1)enochnock (US1) Posts: 878
    @Egwene (US1)If you look to the bottom of the forum page there is a "contact" page I think you can send a ticket to support there. I went to support and copied the link for you, sometimes it has issues so you may have to try pulling the page up a couple times. Go to the bottom of page and click on "email support" there you will be able to fill in/out the details of your request, there are drop down menus and you can choose the one that fits your situation.

    https://support.goodgamestudios.com/?g=15&lang=en

     Ohh thanks I just love them to; if you need a signature please post your request here https://community.goodgamestudios.com/bigfarm/en/discussion/43481/you-want-a-nice-signature-its-here#latest

    There you will find some very talented artists.

    Good luck.
  • sdstc (TR1)sdstc (TR1) TR1 Posts: 214
    i have succesfully changed my email adress, thanks for help
  • Miss Chit-Chat (US1)Miss Chit-Chat (US1) Posts: 267
    How can I change my account email address. I used my friends email address and we arent quite friends anymore and I need to change to mine
  • Maham Qamar (INT1)Maham Qamar (INT1) Posts: 3
    edited 03.12.2016
    how can i change my email

    how will they change my email a

    how can i contact the support

    plz answer my questions

    HOW CAN I CONTACT THE SUPPORT




    [5 Posts Merged | Wabbit]
    Post edited by WascallyWabbit (FormerMod) on
  • Maham Qamar (INT1)Maham Qamar (INT1) Posts: 3
    edited 03.12.2016
    thanks

    what do i have to do in the ticket number




    [Posts Merged | Wabbit]
    Post edited by WascallyWabbit (FormerMod) on
  • Maham Qamar (INT1)Maham Qamar (INT1) Posts: 3
    ok
  • BlueLina (US1)BlueLina (US1) Posts: 0
    how do I change my email 
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    BlueLina (US1) said:
    how do I change my email 
    You will need to contact support for that 
  • BlueLina (US1)BlueLina (US1) Posts: 0
    how do I change my email 
  • farmerjohn 22 (US1)farmerjohn 22 (US1) US1 Posts: 37,765
    BlueLina (US1) said:
    how do I change my email 
    You have to send an e-mail to Support in order to change your e-mail address.  :)

             https://support.goodgamestudios.com/?g=15&lang=en 
  • Marikegirl (AU1)Marikegirl (AU1) Posts: 1
    hello
    i'm playing on AU1 since a short time. I still did not receive the welcome mail and gift. Probably i typed one dot too much in my email at the beginning. Is it possible for you too change it? 
    regards Marikegirl
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