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On the first, second and third place we have not received our full price

2

Comments

  • jaystarr2jaystarr2 Posts: 1,657
    edited 17.04.2013
    No worries, it was a bit of a text wall; I get carried away typing sometimes. :)
  • MenaceDawg1980MenaceDawg1980 Posts: 93
    edited 17.04.2013
    Not everyone that plays the game reads the forums though. The game itself needs to give a clear explanation of the event and the way the prizes will be distributed for all the winners involved. Saying top 100 means 1-100 not 4 -100 or whatever the end result was.

    This isn't the first time GGS has pulled something that leaves people debating and confused about what the terms actually were. The proper thing for GGS to do is accept that the terms weren't clearly stated, find a solution for the next event and compensate the players involved for the confusion this time around.
  • camii893camii893 Posts: 251
    edited 18.04.2013
    Thank you for your response Malreyn.

    I look forward to the official response after your discussion with the developers.

    Can I offer a suggestion of the wording should you want to do a competition like this again?

    My suggestion would be to outline it in wording more clearly (not just the tracking of this is your prize, because while that is great the wording before entering did not live up to the end result).

    If you were to do it the same again I would suggest the below:

    - If you are in the top 3 you will win The Wellspring ONLY (this will not include the top 100 prize or the participation prize)
    - If you are in the top 100 (not including the top 3) you will win 140 rose seeds, 70 super humus and 700 super pig feed (this will not include the participation prize)
    - If you participate with a minimum of 3,000 points you will win 70 rose seeds if you are ranked below the top 100 only.

    This outlines the prizes much clearer for everyone and would make it much less confusing.
  • [Deleted User][Deleted User] Posts: 0
    edited 18.04.2013
    This orphanage thing is only for the high players anyways... If you wanna meet the requirements for the 70 rose seeds, paying the 313000 dollar to get the 3000 points, you need AT LEAST level 4 (!) fields to make a profit. 28 roses x 180 dollars x 70 seeds = 352800, so a whopping 40000 profit, woohoo... If you only have level 3 fields, dont bother to play along with this because you will only make 302400 dollar, that means you loose 10000... If you wanna make the top 100, dont pay more then 1,5 million, else you will only LOOSE dollars. level 5 fields, with super humes will earn you 60 roses x 180 dollar x 140 seeds = 1512000 dollar...
  • camii893camii893 Posts: 251
    edited 22.04.2013
    Just wondering - are we going to get a response anytime soon!?
  • mai15mai15 Posts: 185
    edited 22.04.2013
    Soneeya.....If you go to your profile and click at find all posts started by you, you are gonna find the post you are missing :)
  • SystemSystem Posts: 106,969
    edited 22.04.2013
    Hi camii893,
    camii893 wrote: »
    Just wondering - are we going to get a response anytime soon!?

    It's going to take time. I know the feedback has been passed on, but it could be a while before i hear anything further about it. If i do hear then i will be back to post here!

    Regards,
    Malreyn
  • Irish30 (US1)Irish30 (US1) Posts: 264
    edited 22.04.2013
    Isn't it strange how all online "free games" act as if their prizes/gifts from contests had "real' valve and weren't just a bunch of code. Give the top three players their special awards and all other "Top 100" awards...won't cost them a dime and would make everyone happy. Just my thought...God bless and be safe.
  • soneeya (AU1)soneeya (AU1) Posts: 69
    edited 22.04.2013
    mai15 wrote: »
    Soneeya.....If you go to your profile and click at find all posts started by you, you are gonna find the post you are missing :)

    Hi Mai, I've tried that. And both myself and a co-op member have gone through all my posts, but it's completely disappeared. VERY ODD !!!
  • MenaceDawg1980MenaceDawg1980 Posts: 93
    edited 22.04.2013
    I agree with Irish30. Why this is taking so long to resolve is beyond me. You don't have to actually create or make anything physical and it shouldn't really take that much time (or effort) for someone from GGS to acknowledge they screwed up and give everyone their prize.

    way to go GGS.
  • monica79538monica79538 Posts: 1,932
    edited 22.04.2013
    and GGS questions why we feel like they don't listen--pathetic
  • jaystarr2jaystarr2 Posts: 1,657
    edited 22.04.2013
    From a practical perspective, just acknowledging that an error was made in the wording and giving out the prizes would be the easiest way to make this go away. Plus, the problem that the wording raised this time around should now be abundantly clear to devs at GGS, plus there were a few suggestions in here for how to fix it for next time, so this should totally be a no brainer.

    Also, it'd be nice if we were actually made aware that this had been resolved--it's one thing to fix it, but it's quite another thing for everyone to know that it's been fixed and that our views have been considered.
  • Kat Nip (GB1)Kat Nip (GB1) GB1 Posts: 3,796
    edited 23.04.2013
    Hey guys, I'd just like to remind you to ensure that what you post isn't insulting anyone. That does include people who work for GGS behind the scenes - calling them names is not acceptable. Neither is making allegations that can be construed as libelous.

    Kat. Kittie_by_otomosc.gif
  • Rusty Farmer (AU1)Rusty Farmer (AU1) AU1 Posts: 1,705
    edited 23.04.2013
    Kat, was there a problem in translation? My understanding is that for the developers, English may not be their first language. Didn't this game start in Germany or Europe or have I got that wrong?
  • lois larner (AU1)lois larner (AU1) Posts: 198
    edited 23.04.2013
    kat nip i c that you are very quick to defend people behind the scenes from being insulted or calling them names, but i have looked at a lot of the forums and the wording on them have been a lot worse and yet nothng has been said about the abuse to other players and the outrigh bullying that goie on. occasionally you get a lets get back onto subject. or lets get back on track. but nothing else.
    when people have a complaint, and they feel that they are totally being ignored, and they say the same complaint again and again, and still no responce.....whats left. you either have to shout loudly or say things in such a way to let them know you getting on the "im getting very angry at you ignoring me " mode.
    When people are not happy they do one of 2 things, complain or leave. after complaining is totally ignored they just leave
  • FarmerTess (AU1)FarmerTess (AU1) Posts: 2,393
    edited 23.04.2013
    lois

    When ever anyone is being bullied the bullying post is deleted, this goes on all through the forums. Occasionally time slips by and the bullying or nastiness has been posted hours before hand in which case a "lets get back on track" note is posted. I have even seen Kat post messages of "I don't really want to close this thread" Sometimes we don't have choices left to us. In this threads case though, you are insulting people that are doing their best to get things sorted properly. We can only do so much, and as mods we can only keep the forums as happy and insult free as possible.
  • SystemSystem Posts: 106,969
    edited 23.04.2013
    Hi Irish30
    Irish30 wrote: »
    Isn't it strange how all online "free games" act as if their prizes/gifts from contests had "real' valve and weren't just a bunch of code. Give the top three players their special awards and all other "Top 100" awards...won't cost them a dime and would make everyone happy. Just my thought...God bless and be safe.
    You may find it funny, but in a way there is an actual value to them even though they may just be virtual items. If they had no value, then people wouldn't take part in the online events to get them. If we were to simply give them out to everyone then it drives down the value of the prizes.
    I agree with Irish30. Why this is taking so long to resolve is beyond me. You don't have to actually create or make anything physical and it shouldn't really take that much time (or effort) for someone from GGS to acknowledge they screwed up and give everyone their prize.
    I have already acknowledged that the wording could have been much better than it was and the feedback has been passed to the design team for consideration. I haven't heard anything back yet, but if/when i do then it will be posted here.
    and GGS questions why we feel like they don't listen--pathetic
    Monica79538, just because we haven't immediately done what people want does not mean we are not taking your feedback.

    I'd also like to highlight what kat nip has said. You are welcome to make to give us your feedback and comments via the forum. If however those comments turn into or contain insults then they will be deleted and you may find yourself banned. Please keep it constructive.

    Regards,
    Ethan
  • mai15mai15 Posts: 185
    edited 23.04.2013
    Quote Originally Posted by monica79538 View Post
    and GGS questions why we feel like they don't listen--pathetic
    Monica79538, just because we haven't immediately done what people want does not mean we are not taking your feedback.

    I'd also like to highlight what kat nip has said. You are welcome to make to give us your feedback and comments via the forum. If however those comments turn into or contain insults then they will be deleted and you may find yourself banned. Please keep it constructive.

    Regards,
    Ethan

    Just one question Ethan....Do you in any way consider Monicas words as insults since you chose to say this after commenting on what she said ?

    We all need to know where you draw the lines here, and i cant find anything other then unhappiness about the way GG has acted in this particular case when i read her words
  • SystemSystem Posts: 106,969
    edited 23.04.2013
    mai15 wrote: »
    Just one question Ethan....Do you in any way consider Monicas words as insults since you chose to say this after commenting on what she said ?

    We all need to know where you draw the lines here, and i cant find anything other then unhappiness about the way GG has acted in this particular case when i read her words

    Hi Mai1,

    Personally i don't, but it could be taken as an insult.

    My comment was simply after Monicas because it was at the end of my post. It wasn't actually directed at her comment more than it was directed at everyone.

    Regards,
    Ethan
  • camii893camii893 Posts: 251
    edited 23.04.2013
    CM Malreyn wrote: »
    Hi camii893,



    It's going to take time. I know the feedback has been passed on, but it could be a while before i hear anything further about it. If i do hear then i will be back to post here!

    Regards,
    Malreyn

    Thank you Malreyn!
  • camii893camii893 Posts: 251
    edited 23.04.2013
    Kat Nip2 wrote: »
    Hey guys, I'd just like to remind you to ensure that what you post isn't insulting anyone. That does include people who work for GGS behind the scenes - calling them names is not acceptable. Neither is making allegations that can be construed as libelous.

    I am with Kat here and we need to keep on topic, the forum moderators here are volunteers and need to be shown respect and more thanks for all they do.

    All it appears Kat was trying to do was a friendly reminder of the rules of the forums, as things get heated - people say things they would regret normally. It is also not up to us the way in which the forum moderators put across that something is off topic or something that violates the rules. I feel they do a great job at doing this!
    Irish30 wrote: »
    Isn't it strange how all online "free games" act as if their prizes/gifts from contests had "real' valve and weren't just a bunch of code. Give the top three players their special awards and all other "Top 100" awards...won't cost them a dime and would make everyone happy. Just my thought...God bless and be safe.

    Irish, it may not cost them any money like gold etc, it also will take them time to place the codes and give people the extra prizes they would be entitled to which would be across all servers and would take a considerable amount of time for the developers to put in which ultimately does mean salary spent on that employee - which does actually cost something.

    Also - some may not have been confused by the wording of the challenge and didn't contribute due to this and if this is then fixed those people may be upset by saying they would have contributed and gone into the charity event had have they known what the "confused" people did.

    It's a complex and multi-layered issue and will take time, and I guess we should understand this.

    Also - the time spent on this will also slow down other progress, work and development the GGS team also have to do working on the game! All things need to be prioritized and I guess this will be dealt with in the order most beneficial to the amount of people it will assist.

    I personally am glad that the information has been passed on and thankful that a community manager has responded so promptly.
  • jaystarr2jaystarr2 Posts: 1,657
    edited 23.04.2013
    CM Malreyn wrote: »
    You may find it funny, but in a way there is an actual value to them even though they may just be virtual items. If they had no value, then people wouldn't take part in the online events to get them. If we were to simply give them out to everyone then it drives down the value of the prizes.

    Hi Ethan/Malreyn,

    Of course there is value to the prizes. That's why people participate in the charity drive in the first place. However, I think the reasoning in your response is flawed. Nobody is saying that you are to simply give out rose seeds and super humus to "everyone"; we are merely talking about giving rose seeds and humus to three players. Yours seems to be a disproportionate claim, and a pretty big slippery slope argument.

    In THIS particular case, I seriously doubt that giving three players--of the thousands of players that participated--prizes that they could reasonably expect given the poor wording provided by GGS is going to "drive down the value of the prizes".

    I think giving the prizes to the three that deserve them, and then announcing this error and clarifying it for the future, will limit any potential devaluation of the prizes, and put a stop to the complaints that are being made here. I'm pretty sure people are still going to donate to the charity drive in the future, so I wouldn't worry about that so much.
  • camii893camii893 Posts: 251
    edited 23.04.2013
    jaystarr2 wrote: »
    giving three players--of the thousands of players that participated--prizes that they could reasonably expect given the poor wording provided by GGS

    Hi Jay,

    There is also the Top 100 and across multiple servers.
  • jaystarr2jaystarr2 Posts: 1,657
    edited 23.04.2013
    Good point Camii. Haha, my math is bad. Even then I don't think this would be seen as a devaluation of the prizes if people know for next time what prizes to expect. It would only devalue the prizes if we thought the same problem would happen next time and people were still thinking they could get all of the prizes because of the wording of the charity drive.

    If the wording is fixed then people would know what to expect, and can compete for the prizes they value accordingly.
  • monica79538monica79538 Posts: 1,932
    edited 23.04.2013
    well maybe that is why the bee challenge had reduced reward? Every time that one runs--the prize gets smaller.
  • SystemSystem Posts: 106,969
    edited 23.04.2013
    Are you quite sure Monica? This was only my second bee event and the reward was 20 Rose seeds. I'm sure last time it was only 10, so it seems to have gone up
  • monica79538monica79538 Posts: 1,932
    edited 23.04.2013
    LOL yes. We are going off topic now, The last time was extremely less than the first times. the first time the challenge came the reward was like 19 super humus and like 70 roses ( it has been awhile and my memory not so great). The next time the reward was like 50 (ish). Lately the prize seems to be dramatically less, yet the cost per bee is the same.
  • mai15mai15 Posts: 185
    edited 23.04.2013
    Thank you CC Malrein for clearing up my question about what is considered insults here at the forum. I just could not see any insults...Just the fact that GG made some players very unhappy because they will not consider giving the top three donators more then the decorative item when so many of us clearly thought this would be the case.
    I do not believe in using bad language to anyone, nor insults. i just wondered what triggered that reaction from you since i couldnt find any. :)
  • camii893camii893 Posts: 251
    edited 24.04.2013
    jaystarr2 wrote: »
    Good point Camii. Haha, my math is bad. Even then I don't think this would be seen as a devaluation of the prizes if people know for next time what prizes to expect. It would only devalue the prizes if we thought the same problem would happen next time and people were still thinking they could get all of the prizes because of the wording of the charity drive.

    If the wording is fixed then people would know what to expect, and can compete for the prizes they value accordingly.

    I think it's not so much a devaluation of prizes as it it a devaluation of people working hard and earning money from farming, and then people being awarded "extra" prizes (even though we all feel we are entitled to them) some may now.

    It's also clear that we all value our prizes greatly seeing as how heated we are all getting :P

    I just hope that in future things can be more clearly layed out before putting so much money into it!

    So glad it's not real cash and that I didn't buy any with gold to win the top 3 and just stayed in the top 100 :P I would be very upset it if I was and all I got was a decoration!
  • jaystarr2jaystarr2 Posts: 1,657
    edited 29.04.2013
    ...Did this ever get resolved?
This discussion has been closed.