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Support form - attachments - solved
RosyStarling
Moderator, Guest Posts: 4,718
We're writing to inform you of a recent change in our support form.
However, please know that you can still send attachments when replying to a support ticket. If you're faced with a scenario where you need to send an attachment, simply initiate your request through the form and then include your attachment when you reply to our support team's response.
We understand the importance of this feature and assure you that as soon as Helpshift resolves the issue, we will promptly reinstate the attachment option in the support form.
We apologize for any inconvenience this may cause and thank you for your understanding.
Best Regards,
Your Big Farm team
Comments
The issue we previously experienced with Helpshift has been resolved.
We're thrilled to inform you that the option to attach files directly through our support form has been fixed.
You can now add attachments when contacting support, making the process easier and more efficient for both you and our support team.
Thank you for your patience and understanding during this period. Should you encounter any problems or have any questions, please don't hesitate to contact us.
Best Regards,
Your Big Farm Team