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Goldfish Gone (again)!

It has happened again!
This morning when I logged on, it showed that our co-op had earned 2 (TWO) for the Village Happiness (the bottom bar in the Goldfish Rescue window). Now it has reverted to 0 (ZERO).
We've been checking it because it has happened before (that time a score of 4 disappeared) and my co-op members confirm to me that they saw at least 1 (ONE) there last night.
Last time it happened I reported it to SUPPORT, but got NO JOY from them, as I didn't have a screenshot (so basically I was a liar). But who takes screenshots of the Goldfish Rescue window every few minutes????
We've been working very hard, with several members in the rankings, so this is really discouraging. How can we get decent help please???

Comments

  • Kat O (US1)Kat O (US1) US1 Posts: 4
     I'm tired of working hard at this game and being ripped off by GGS. Put our fish back or I'll never buy gold again! 
  • Bennet Drake (US1)Bennet Drake (US1) US1 Posts: 488
    edited 04.01.2023
    Addendum:
    My co-op members reporting this:
    [11:38]   Kat O: I'm in #2 in mine
    [11:38]   Asa: holding #1, Sola at #19 in our division
    [11:39]   Kat O: I have 1282 goldfish for crying out loud!
    [11:42]   Bennet Drake: Enos is at #49, I'm at #77 and Suze is at #88.
    [11:43]   rsmic: I'm #67 in my group

    So... we need our Village Happiness points BACK please. We worked hard and earned them!
  • Bennet Drake (US1)Bennet Drake (US1) US1 Posts: 488
    edited 04.01.2023
    OK... so I took screenshots and need help.
    Are the timers (purple bars) not supposed to fill up to the RIGHT for us to gain Village Happiness?
    I took a shot at 12:00 Central USA time, then again at 12:05, 12:10 and 12:30.
    It shows clearly our points are going DOWN, and the bar is reducing to the LEFT. Please help me if I'm wrong.

    12:00 SHOT

  • Bennet Drake (US1)Bennet Drake (US1) US1 Posts: 488
    edited 04.01.2023
    12:05 SHOT

  • Bennet Drake (US1)Bennet Drake (US1) US1 Posts: 488
    edited 04.01.2023
    12:10 SHOT

  • Bennet Drake (US1)Bennet Drake (US1) US1 Posts: 488
    edited 04.01.2023
    12:30 SHOT

  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    First pic says 98,845,888 MORE

    and goes down steadily until the last pic which says 96,351,832 MORE


    The amount needed is reducing

    Goldfish rescue in the GGSWiki HERE

  • @RosyStarling
    OK thanks Rosie. I just don't understand it, because in the past my purple bar used to fill up to the RIGHT. Then it would add 1 Village Happiness, and start empty again on the LEFT (no purple). Either way, we had 2 Village happiness this morning and it disappeared. It's still not back - this is the second time it has happened.
  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    I asked if any of the other forum had problems reported but no one had

    At the moment it seems to be just Ripper Street affected
    Now you have screenshots you could try support again
     
    Attachments sometimes fail. If you send a support ticket without attachments you can send them as a reply to the auto acknowledgement
  • I asked if any of the other forum had problems reported but no one had

    At the moment it seems to be just Ripper Street affected
    Now you have screenshots you could try support again
     
    Attachments sometimes fail. If you send a support ticket without attachments you can send them as a reply to the auto acknowledgement
    Thank you
  • Heather Norsk (US1)Heather Norsk (US1) US1 Posts: 7,346
    edited 06.01.2023
    @RosyStarling
    OK thanks Rosie. I just don't understand it, because in the past my purple bar used to fill up to the RIGHT. Then it would add 1 Village Happiness, and start empty again on the LEFT (no purple). Either way, we had 2 Village happiness this morning and it disappeared. It's still not back - this is the second time it has happened.
    @Bennet Drake (US1)
    Your 1st 3 pics show you had 3 VHP, the last pic posted shows you have 4 VHP. I guess I am confused at where you see you have none?

    Edit: oops, you mean the pond, not the deco VHP, my bad
    I took a picture of mine tonight, to compare it tomorrow
    Post edited by Heather Norsk (US1) on
  • @Heather Norsk (US1)
    Yeah I've not had any reply from support except the confirmation of a ticket received. And since it is weekend, I doubt anything will happen until Monday. Meanwhile we've earned back a measly 2 Village Happiness (bottom bar) where we should have 4. I took a screenshot last night too, but the last time it happened, it happened only ONCE and early on. We're pretty sad about it because all our members have been going full steam for this Goldfish Rescue and I believe 2 Rippers now lead their respective divisions.
  • Heather Norsk (US1)Heather Norsk (US1) US1 Posts: 7,346
    @Bennet Drake (US1)
    From last night to today, our HP has gone up one. I will try to remember to keep an eye on it though, to see if it changes.
    My only other thought on it, is if your village pond is being fed enough?  IDK if that has any effect at all on the event, but I suppose it's possible.
  • @Bennet Drake (US1)
    From last night to today, our HP has gone up one. I will try to remember to keep an eye on it though, to see if it changes.
    My only other thought on it, is if your village pond is being fed enough?  IDK if that has any effect at all on the event, but I suppose it's possible.
    @Heather Norsk (US1)
    Our pond is full... lol... one of the reasons we're really trying hard to get more fish, as we constantly have to sell feed at a loss. And our pond only needs 2 more levels to be maxed, We're working on getting one level higher now too (collecting materials). So no, our fish are fat! Come on over for a fish fry... lol.
  • Morti (SKN1)Morti (SKN1) SKN1 Posts: 485
    I've taken a print of mine too, wondering if it's the amount of flake food that makes the difference?
    I have less fish than you but more flake food.
    Or maybe because my farm is lower lvl? (206)


  • I've taken a print of mine too, wondering if it's the amount of flake food that makes the difference?
    I have less fish than you but more flake food.
    Or maybe because my farm is lower lvl? (206)


    The fish I think, is only for my "personal" fish in the bowl. And yes, if I run out of food, the fish in my bowl will "die" until I add more food, so my score won't be going up. But I don't think the flakes affect the village happiness we have earned together as a co-op (except of course if my score doesn't go up, we'll earn more village happiness slower).
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