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the Pretzel Balloon Pig gift

Just got email from you ... the link doesnt work.
*In case you missed it earlier: until October 9th 2022 you’ll still be able to grab the Pretzel Balloon Pig gift to celebrate the most popular snack of the Oktoberfest! *

Comments

  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    Contact Support as soon as possible. Only staff can help with this
  • Same here.  I contacted Support so hopefully it'll get fixed.
  • fadedjean (US1)fadedjean (US1) US1 Posts: 181
    I experienced the same thing today. That new pretzel deco appeared in the "newsletter" under a  heading about a sale event, but the paragraph was written as if you just had to click the link to be redirected to finding a prize. Looking under the trader center, and the upper left area where you expand the arrow to find occasional purple gifted boxes, there was nothing there resembling a pink pig holding a pretzel balloon. I will follow up with support as well, I have to believe it is more widespread that just a few random players.



  • fadedjean (US1)fadedjean (US1) US1 Posts: 181

  • I didnt get one either, but I cant contact support as the page just opens as a mess of words.
  • jess_d (US1)jess_d (US1) US1 Posts: 3,515
    The Pretzel Balloon decoration is available in the Big Farm store. You have to purchase a bundle that includes the decoration. Notice the email says, "offering you a huge variety of attractive bundles, decorations and more". I'm assuming I didn't get the email because I had already purchased a bundle with the decoration.

  • CM KaraCM Kara Community Manager Posts: 160
    edited 07.10.2022
    Hello farmers,

    I'm sorry to say that jess_d is correct: The Pretzel Balloon can be purchased / is given on top of some bundles. It is not, as said in the mail, a gift to all the players. There has been a mix-up and I'm sorry that it led to confusion.

    There will be some other gifts in the near future though and I hope, you will love them!

  • fadedjean (US1)fadedjean (US1) US1 Posts: 181
    Thank you Jess_D and Kara. I had a feeling I was missing something about an event sale and didn't see anything in the game itself. So, my next question...is the Big Farm Store where bundles are sold the same link where gold is purchased?  (Yeah, it's been a while since I've purchased gold. I don't recall a Big Farm store.)
  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
  • fadedjean (US1)fadedjean (US1) US1 Posts: 181
    I just the read the email reply received today by Rachel from Goodgame Studios. She explained to me where the bundles can be found in the offers on the left screen arrow display (where I've looked for purple gift boxes). 
  • fadedjean (US1)fadedjean (US1) US1 Posts: 181
    Thank you Rosy. I opened that up and see the bundle offers now. (I know I intentionally turn a "blind eye" to all the promotions, so that results in a bit of tunnel vision in my play style. Well now...moving on.)
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