MISSING Gold or Cash or any other items from your game? (How To Clear Your Cache) 2023

RosyStarling · 09.01.2022

Are you experiencing any of the following issues....?

Gold has disappeared
Purchased Gold has not been credited
Bonus from gold purchase, email, login, ship, task, etc has not been credited
Cash has disappeared
Items from inventory, dropbox, tasks, farm etc have disappeared
Buildings not showing on farm
Farm environment is not showing

If so, in MOST cases these things are not actually missing at all, they are simply not showing up on your screen for some reason.

In ALL cases of missing items, first do the following things:

Reload your game by clicking in the address bar (URL) on the page & then CTRL+F5
Clear your Browser Cache

If that does not correct the issue & your items are still missing, you will need to Contact Support as they are the ONLY people that can see what has happened on your account & make any necessary corrections. No one on the forums can see what happened to your stuff or do anything about recovering it.

After emailing Support, you will receive an automated reply confirming receipt of your email & giving you a ticket number. You will then be contacted again when your ticket is dealt with. Please check if you received the automated reply. Check your spam folder, make sure that your e-mail provider does not automatically block these e-mails. If the automated reply could not reach you, neither can the e-mail from the Support member.

Please be patient, Support sometimes receive a high volume of tickets & this can lead to an increase in response times. Check frequently, in busy times the response might take several days.

NOTE: If you are missing exactly 2000 gold - Did you start your gold mine or rename your horse or boat?