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Anybody else not had construction tokens awarded?

I've won two sets of construction tokens on the Hard Worker event that haven't been credited. It was just after I'd reached the 50 tokens to unlock the slot. In the past it's never been a problem having more than 50 tokens, though I have heard the extra ones disappear if you log out. I didn't log out. I used the slot, then noticed the amount had reverted to zero.

Is this a new policy, because if it is they could have warned us? or is it a glitch? Anybody else had this problem?

Comments

  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    It seems like no-one else has had this issue

    If you still think you didn't get your Constructions  Tokens then contact SUPPORT who can look into it for you
  • It seems like no-one else has had this issue

    If you still think you didn't get your Constructions  Tokens then contact SUPPORT who can look into it for you
    I definitely didn't get them, but I don't remember exactly how many their were or exactly what time it happened which support will want to know. I've had enough sarky comments from them in the past, so I'll pass on it this time. I don't need to be spoken to like an idiot over a few tokens.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Did you collect before using the extra building spot? If you collect after starting a build or an upgrade then collect the building tokens - you should have room & if not just do not collect until you have made the room ;) Works fine for me & I get all my building tokens that way to use :)

  • Did you collect before using the extra building spot? If you collect after starting a build or an upgrade then collect the building tokens - you should have room & if not just do not collect until you have made the room ;) Works fine for me & I get all my building tokens that way to use :)

    Yes I did, but it's never been a problem before.
  • Boss_Hog (US1)Boss_Hog (US1) US1 Posts: 117
    I have always had the same problem Teresa.Any time I had 50 or more tokens or I had less than 50 tokens then collected more tokens to total more than 50 and kept collecting more without starting an upgrade I always lost all the tokens I collected over 50.What you need to do is click on the tab on upper left of window when checking out what rewards you have won where it says collect reward later so you won't lose the extra tokens over 50.This is a bug that has been around forever that GG needs to fix but they don't.It is a shame that they let us lose tokens that we have worked hard for but apparently it is not important to them.
  • RosyStarlingRosyStarling Moderator, Guest Posts: 4,718
    edited 05.01.2021
    There is a storage limit of 50 Construction Tokens.
    As you can see I have 17 out of 50



     


    As Boss Hogg says, don't collect them until you have space.


    You can read up on the One Time Construction Slot HERE at CrazyBigFarm





  • There is a storage limit of 50 Construction Tokens.
    I have always been able to collect more than 50 in the past. Sometimes you win, say, 12 tokens in No Pain no Gain and you already have 45 tokens. It then shows 57 tokens until you use the slot, then it reverts to 7 tokens. It has literally NEVER been a problem before.

    It doesn't seem fair that you would be awarded a number of tokens but not allowed to collect them all because you had almost 50 anyway.
  • Gut Landluft (DE1)Gut Landluft (DE1) DE1 Posts: 9,612

    you can only collect tokens above the limit value 50 once,
    all possible ones expire

    better to refuse the credit until you are under 50 again





    click the button in the top left


  • I too haven't got this problem earlier
  • BugsBunnyBugsBunny Moderator, Guest Posts: 1,612
    If you are sure that your token limit was not 50 and you didn't get the tokens credited, then please contact the support team.


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