Half time for upgrading not working

shazamd (US1)

I started the upgrade to level 9 on a Capacious Cow this morning as half time was supposed to be in effect.  However, the timer shows the full amount with no reduction for the booster.

ChickadeeQuilter

Did you take a screenshot?  I encourage you to send in a ticket to Support so they can investigate what happened.

24K Mayhem (US1)

No 1/2 time construction working on my farms either.:o(

24K Mayhem (US1)

I did put in a ticket and no response yet. So tried to put in another ticket, but it wouldn't let me , said to try later. Not much help yet. 

BugsBunny

antigone6 (US1) said:

I did put in a ticket and no response yet. So tried to put in another ticket, but it wouldn't let me , said to try later. Not much help yet. 

@antigone6 (US1)

 Can you try again?

24K Mayhem (US1)

Yes I will try again, but how long should I wait for response from first ticket that was put in?

Thank you Bugs :-)

RosyStarling

Did you get an auto response from your first ticket?
If not sent another ticket

But if you received an auto response sending a second ticket can actually delay things
Send a follow up to the original instead

24K Mayhem (US1)

I did get an auto response, and that is all. TY Rosy, I will send the follow up. I can't believe more have not sent in tickets about this because I know of quite a few that didn't get the earned 1/2 time. And that more attention isn't being drawn to this loss.
*Feeling like a # not a customer.;-(

RosyStarling

@antigone6 (US1)

It has also occurred to us that that if you have a half time running it shows in the upgrade dialogue the half time. amount
 A Capacious Cow without  a half time is 120+ hours

CrazyBigFarm has the normal upgrade times HERE

24K Mayhem (US1)

I attempted to build & UG a chunky chicken, and they were the same times as the one I built the day before w/o the half time. Does the 1/2 time not count towards UG's on Horse Farm? That's where I first noticed that it didn't seem to be working, so I tried it on a chick. 

RosyStarling

I've checked back and it should work on the Horse Ranch.

If you are still sure you are not getting your half time builds then do follow up with Support

RosyStarling

I've had more information from higher up the chain :-)

It HAS changed



You can see from the symbols which farms it will work on

24K Mayhem (US1)

Thank You Rosy Starling. I never received any half time for construction. I did, however, receive a response from support. Apparently I won't receive my 1/2 time until my current booster (double XP's)runs out in 2 1/2 months. This makes no sense to me since the two boosters really aren't alike. But ok. I won't try so hard in the events to earn 1/2 time for construction if I will not be receiving until sometime in the distant future.

Thank you again,
:-)