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Subscription button not working

CBlack (US1)CBlack (US1) US1 Posts: 12
I'm trying to get a 1 month convenience package but the button at the bottom of my game doesn't work.

CBlack 




[Email removed | Wabbit}
Post edited by WascallyWabbit (FormerMod) on

Comments

  • I'm trying to get a 1 month convenience package but the button at the bottom of my game doesn't work.

    CBlack 
    @CBlack (US1) What happens when you click the button?  Have you tried testing on a different browser to see if he same thing happens there?
  • CBlack (US1)CBlack (US1) US1 Posts: 12
    I have tried everything I can think of . When I click it I get nothing. I put in a slip to  tech no answer no  help.
  • @CBlack (US1) GGS are on Xmas break now, so we will have to do what we can to to figure out a solution. Did you get the same problem when you tried using a different browser?  When you click the button, you should get a pop-up window, so if nothing is happening for you, try switching off any pop-up blockers that you may have running.
  • CBlack (US1)CBlack (US1) US1 Posts: 12
    I have used different browsers and cleared everything. The pop up program is shut off on this game, I checked it. TY for trying.

    Another question is where do I go to block my e mail permanently? LOL really not as computer illiterate as this makes me seem.

    How long will they be off for the holidays?  Perhaps they can give me a direct link.

    Cheri
  • Liz1963 (US1)Liz1963 (US1) US1 Posts: 1
    Same thing happens to me. Opened ticket w/Support and they say it's my internet connection...lol  I did try diff browsers etc...still does not work. BTW, there are no issues when purchasing gold. I've talked to several players that have never been able to open this tab.  ;( Liz
  • WascallyWabbit (FormerMod)WascallyWabbit (FormerMod) Guest Posts: 6,097
    edited 15.01.2020
    @CBlack (US1)  @Liz1963 (US1)  Good news & bad news I am afraid.... Tech has been into both your farms & your buttons are both working, so that is the good news, the bad news is that does not help you much if they are still not working for you.

    If you try on another computer with a different connection, friend/family/cyber-cafe/library etc you will probably find that it works for you too, so you will need to continue trying to find what it is on your own set up that is blocking it. If you can use your own computer on a different connection or use a different computer on your own connection, that will confirm or rule out any connection issue. Try resetting your router if you haven`t already.

    If you establish that it is definitely not the connection, that means there is something installed on your computer causing it. Try switching everything off, you can see in your Task Manager what programs/apps you have running, including things running in the background.

    @liz - How many is "several players"? - Have any of them managed to find the cause?

    @CBlack - Block your email in what way? If you are getting the newsletters etc and don`t want them you can unsubscribe from your game settings.........



    As for the direct link, there isn`t one, the URL does not change when you click the button, you just get the pop-up opening on the screen.

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