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Village happiness vanished

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Comments

  • Just wondering if anyone has heard anything more about the dollars we lost due to the extra costs because as yet I've heard nothing from support.
    Do please let us know if you do hear back about this ;)
    I will do - but dont hold your breath on the getting back to me - you will turn a funny shade of blue! 
  • holidayrox (US1)holidayrox (US1) US1 Posts: 328
    nope, haven't heard from support either
  • Support still have quite a lot of tickets in the queue at the moment, so sorry for the delay, they will get to yours. - If you got the auto-response you are in the queue. 
  • qqq2 (NL1)qqq2 (NL1) NL1 Posts: 17
    Happened to me too. All my villagedollars were gone in an eyewink. I just stopped using the village for a few days, After the event had ended everyhing was okay again. Must be a bug because I also only used my sparedeco's to play.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Happened to me too. All my villagedollars were gone in an eyewink. I just stopped using the village for a few days, After the event had ended everyhing was okay again. Must be a bug because I also only used my sparedeco's to play.
    ?? are you sure you're not mixing up the "Deco Valley" with your "Co op Village" cause one can not put decos on/into the co op village. And the decos used on/in the Deco Valley have no effect on any thing except when the "Pleasure Park" is running.
    Sounds more like a display glitch
  • artful (US1)artful (US1) US1 Posts: 6,617
    Happened to me too. All my villagedollars were gone in an eyewink. I just stopped using the village for a few days, After the event had ended everyhing was okay again. Must be a bug because I also only used my sparedeco's to play.
    ?? are you sure you're not mixing up the "Deco Valley" with your "Co op Village" cause one can not put decos on/into the co op village. And the decos used on/in the Deco Valley have no effect on any thing except when the "Pleasure Park" is running.
    Sounds more like a display glitch
    Apparently they found a connection between playing PP and the lost village happiness for some players. That's why ggg2 mentioned their decos.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Thanks @artful (US1) maybe another reason for the hot fix besides the "Farmer's League" event fix.
     We had a couple in our co op with that trouble but a reload worked for them.
  • Dolphin (AU1)Dolphin (AU1) AU1 Posts: 117
    My Response.
    "I am sorry to hear you had some trouble with the happiness points in your Cooperative Village. I have logged onto your account to check this out and I can see that the village happiness is currently 2818. As it is no longer showing as negative, it will be difficult for me to check what the cause of this issue was, but I will be happy to investigate if you have any problems with this in future!

    Please don't hesitate to get in touch with us again should you have any other concerns."

    Therefore I dont think I will bother with the next one either if this is what happens.
    That one error on the games part has cost me a fortune.
    Thankyou GGS
  • holidayrox (US1)holidayrox (US1) US1 Posts: 328
    @WascallyWabbit, @Dolphin (AU1) just checked my email, and got the same response!


    Yes, the issue has resolved itself since it was related to the Deco valley event and it has ended 

    NO COMPENSATION for the lost village dollars nor lost WWC time due to the lost village happiness.

    WHAT A CROCK OF DUNG. Support is USELESS
  • @WascallyWabbit @Dolphin (AU1) @holidayrox (US1)

    Thats more than I got!  No e-mail at all.

    We need out dollars and gold back - this was a GGS fault, not the players.  I cant actually write what I think right now - I would be banned,  Utter disgrace is the nicest thing I can find to say,
  • Just to add @mods - any chance of one of you guys contacting support - all the screen shots are here etc., we lost out big time because of this bug - and seems like they wont do anything about it.  Is that a good way to treat their customers? 
  • @AmazingMurphy (GB1) @holidayrox (US1) @Dolphin (AU1)  CM_Katsuo is going to investigate this for you next week.
  • TY Wabbit - very much appreciated.
  • holidayrox (US1)holidayrox (US1) US1 Posts: 328
    @WascallyWabbit ty ty!!

    Very grateful to you for getting someone to look into this. 

    ;)
  • Dolphin (AU1)Dolphin (AU1) AU1 Posts: 117
    @WascallyWabbit

    Thank you that will be gratefully appreciated. 
  • Has anyone heard any more yet?  I know its still early in the week, but as far as I can tell I've still not heard anything from support.
  • artful (US1)artful (US1) US1 Posts: 6,617
    My village happiness is down (just 3 points) since this morning, and the only decos I demolished were in Deco Valley. Wonder what that's about.
  • Dolphin (AU1)Dolphin (AU1) AU1 Posts: 117
    "Thank you for your message about the issue you encountered with your village happiness points.

    I'm afraid that in this instance, we won't be able to return the village dollars and gold you used, as the decision was made not to compensate players for this issue. However, as a goodwill gesture, I have been able to credit your account with 10 seaweed humus.

    We apologise for any inconvenience this may have caused you, but I hope you will still enjoy working on your farm.

    Please don't hesitate to let us know should you have any other concerns."

    My 2nd response. So yet again apparently they cant even reimburse us our village dollars that would cost them absolutely nothing. Yet again WE are all punished for their STUPID errors. 
    The only DECENT workers on this game are the ones who get paid NOTHING but take all the abuse.
    Wake up to yourselves GGS. What you are doing is downright illegal. Ripping people off for the errors that YOU made. The players had NOTHING to do with YOUR errors. 

  • I got 5 seaweed humus for the inconvenience - they cant even keep those amounts the same for players affected by their cock-up!  Am just waiting to see if hear anything from my 2nd complaint about this - somehow I bet I dont even get an answer.
  • Dolphin (AU1)Dolphin (AU1) AU1 Posts: 117
    AmazingMurphy (GB1) said:
    I got 5 seaweed humus for the inconvenience - they cant even keep those amounts the same for players affected by their cock-up!  Am just waiting to see if hear anything from my 2nd complaint about this - somehow I bet I dont even get an answer.
    That was my 2nd response from them AmazingMurphy. It is disgusting. I dont expect the gold reimbursed even though it was me trying to fix up the problem that THEY caused. However I would have expected them to at least reimburse the players their Village Dollars.
    Absolutely pathetic on their part.
  • AmazingMurphy (GB1)AmazingMurphy (GB1) GB1 Posts: 572
    edited 24.07.2019
    Now I'm really really angry - its happened again this time - never ever ever are GGS getting another penny from me - no proof etc., they are getting so very close to me leaving for good - here is the screenshot as PROOF  Yet again not taken any decos from any other farm, same problem.  I am starting to think its deliberate so that you stop taking part and therefore dont win the prizes - or more likely to try and get the player to purchase gold just to keep going.  Tough!  No way will I spend on this bug ridden shambles again.


    Post edited by AmazingMurphy (GB1) on
  • Just an update - not a word from GGS this time either - ticket with screenshot was sent and surprise, surprise totally ignored.  I honestly dont know why they have a 'support' team - total waste of time and office space if my experiences are anything to go by. 

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