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Missing medals

My co-op usually gets around 170,000 medals after Sunday.  But this week all we received was a measly 372 medals.

WTH!!!

What happened to the 170,000 medals we should have received???  Where have all the rest gone?

Please explain.

Comments

  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    It's happened again!!!  Should have received approx. 170,000 medals but all I received was 397.

    What is happening???  Where did all the medals go & why has no mod answered my question above dated 28/2/2018???

    Wascally Wabbit please explain.




  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 2,526
    edited 16.04.2018
    It's happened again!!!  Should have received approx. 170,000 medals but all I received was 397.

    What is happening???  Where did all the medals go & why has no mod answered my question above dated 28/2/2018???

    Wascally Wabbit please explain.




    I think it is because the weekly achievement high scores were reset at the beginning of the year, your cooperative used to get a lot of medals because you had the high score for many items, but now since they have reset you no longer have any weekly achievement high scores, so you will only be getting medals for your ranking.
    Post edited by ninjahuman (AU1) on
  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    This week members in my co-op received 123,577 medals each.  A far cry from 397 the previous week.

    I can't see how it has anything to do with the reset.  The total seems to be a yoyo.  It goes down 1 week & up the next.

    I am bamboozled as to the difference.  :(
  • ninjahuman (AU1)ninjahuman (AU1) AU1 Posts: 2,526
    This week members in my co-op received 123,577 medals each.  A far cry from 397 the previous week.

    I can't see how it has anything to do with the reset.  The total seems to be a yoyo.  It goes down 1 week & up the next.

    I am bamboozled as to the difference.  :(
    The best solution would most likely be to contact support, hopefully they can fix this issue and give you some compensation for the medals that you have lost so far.
  • My co-op usually gets around 170,000 medals after Sunday.  But this week all we received was a measly 372 medals.

    WTH!!!

    What happened to the 170,000 medals we should have received???  Where have all the rest gone?

    Please explain.
    @Ozzie (AU1) The same thing happened to our coop a few months ago. We  were getting exactly the same amount each week, then suddenly one week we only got our rank medals. I agree with Ninja that it is connected to achievements, but I don't think it is a reset thing, because the following weeks we went back to our usual amount. We contacted support & fortunately I take screenshots of the popup each week, so it was clear to see something had gone wrong. It took some time & I sent in screenshots every week to show it was still back to normal & that something had definitely gone wrong that week & eventually we were given them. Still don`t know why all our achievements disappeared for 1 week & then came back, but at least they gave us back our medals. :)
  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    Thanks Ninjahuman & RunsWivScissors for your answers.  A pity one of the mods couldn't answer my query.

    I have trouble taking screenshots with the computer I have.  It just doesn't want to paste it where I want it to go so I might have a problem there sending the info to support.  Will continue to monitor the weekly medals tally.

    Cheers.
  • rie22 (US1)rie22 (US1) US1 Posts: 361
    edited 27.04.2018
    i think it might be connected to the weekly xps/reps ect did not reset. but there has been no fix and the mods are saying nothing on the issue...

    I'm also going to guess that if nothing is reset the price of what you buy in the village rewards with the metals will be too high to ever buy anything eventually. 
  • @Ozzie (AU1) This is definitely one for Support & as it sounds like they have had a similar thing reported before, it should already be being looked into as a possible bug. It will be harder to demonstrate your point without screenshots, but try to give as much info as possible about the numbers of medals you normally get & what you expected on the weeks in question, compared to what you did get.

    @rie222 (US1) If you mean the missing pop-ups  & medals for week 16, even though that wasn't totally global, it did affect a large % of players & CM_Hunter made a post confirming there will be compensation for that incident.  B)
  • rie22 (US1)rie22 (US1) US1 Posts: 361
    @Ozzie (AU1) This is definitely one for Support & as it sounds like they have had a similar thing reported before, it should already be being looked into as a possible bug. It will be harder to demonstrate your point without screenshots, but try to give as much info as possible about the numbers of medals you normally get & what you expected on the weeks in question, compared to what you did get.

    @rie222 (US1) If you mean the missing pop-ups  & medals for week 16, even though that wasn't totally global, it did affect a large % of players & CM_Hunter made a post confirming there will be compensation for that incident.  B)
    thanks for replying Wally. i am wondering about the issue being fixed. the weekly rankings and everything not just the compensation.  
  • i think it might be connected to the weekly xps/reps ect did not reset. but there has been no fix and the mods are saying nothing on the issue...

    I'm also going to guess that if nothing is reset the price of what you buy in the village rewards with the metals will be too high to ever buy anything eventually. 
    @rie222 (US1) If you mean the missing pop-ups  & medals for week 16, even though that wasn't totally global, it did affect a large % of players & CM_Hunter made a post confirming there will be compensation for that incident.  B)
    thanks for replying Wally. i am wondering about the issue being fixed. the weekly rankings and everything not just the compensation.  
    @rie22 (US1) The compensation referred to was specifically for the missing medals in week 16 & I can`t see why the resets need to be taken into consideration (unless I am missing something). The weekly XP & RP are only displays, so apart from possibly the Player of the Week, they don`t effect anything & the reward shop not resetting, wouldn't make much difference to the players in question, because they didn't get any medals to spend.

    If you are asking about the new issues from last weekend, there were very few staff on Monday& they spent the day assessing what happened on which servers & getting the CC & other events running. They will discuss what to do about it all tomorrow, when the full team is back.
  • Seeker1 (US1)Seeker1 (US1) US1 Posts: 571
    @WascallyWabbit
    Each time you purchase an item from the medal shop, the price doubles for that next item... So having the medal shop NOT reset after a week.. makes buying items almost impossible.
  • Hi, Many players in Cool water coop missed getting their medals for the challenges on Monday, April 23. Just wanted to let you know. :))
  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    This has been an issue for my co-op for several months now.

    Why, oh why is our medal tally changing when no challenges or counter challenges have been done????

    I log on this morning (Monday) to find that we received 519 medals when last week we received 82,569.

    WHY THE CHANGE???

    I have to yell at this point as when I've brought this up previously no one answers my plea.  Maybe this time someone will hear this & reply.

    I wrote to support on a previous huge difference only to be told that all the correct medals have been given out accordingly.  This is c**p.  How can such a HUGE change be correct?

    Please please please someone give me an answer.  
  • edited 30.07.2018
    @Ozzie (AU1) Have you got some screenshots this time of the weekly pop-up from this week & hopefully previous weeks now? I did try to get an answer for you last time, but it is so much easier to get someone's attention with pictures.
  • jitu7 (IN1)jitu7 (IN1) IN1 Posts: 1,113
    edited 30.07.2018
    I got my medals. :)
    @WascallyWabbit can you tell me when we will receive WWC coins?
    got mine :):)
    Post edited by jitu7 (IN1) on
  • artful (US1)artful (US1) US1 Posts: 6,617
    @Ozzie (AU1) Have you got some screenshots this time of the weekly pop-up from this week & hopefully previous weeks now? I did try to get an answer for you last time, but it is so much easier to get someone's attention with pictures.
    Same thing with our coop. (And of course, we don't have photos -- who would think we'd need to take photos?)

    We usually get around 4,000 medals. This last time, it was around 500.
  • I am amazed at the screenshot thing, why would someone take constant screenshorts while playing in case something goes wrong, and why can't some of this stuff just be looked up in accounts, other games go into your account and verify.  I could stop and take a thousand screenshots and miss the one thing that is important so miss out when the game tries to steal from me.  It is almost like they intend to take, with this attutude
  • I am amazed at the screenshot thing, why would someone take constant screenshorts while playing in case something goes wrong, and why can't some of this stuff just be looked up in accounts, other games go into your account and verify.  I could stop and take a thousand screenshots and miss the one thing that is important so miss out when the game tries to steal from me.  It is almost like they intend to take, with this attutude
    You don`t need to take constant screenshots, as I said above, I just happen to take a screenshot of the medals pop-up every week, that's only 1 per week, but when our medals went wrong, it did mean I could easily prove that there was a break in the normal pattern & we got back our medals. Having said that, I do agree with you that they sometimes ask if you have screenshots, for something no one would ever think of taking a picture of lol
  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    For some reason my computer won't let me take screenshots.  Believe me I have tried many many times to do it.

    I agree with GoldenrodFarm about the screenshots.  If you are taking screenshots of anything & everything you wouldn't have much time to play the game.  GGS can go into our accounts to verify if a glitch which caused us to spend gold when it wasn't the case (eg. when one of the traders come by wanting you to spend golden coins but instead gold is removed).  If they can do that why can't they look into how many medals we should receive because of our score on the scoreboard.  They should see that no challenges or counter challenges have occurred so no change should occur.  500 medals is a far cry from 82,000 plus a week.  I might add that our original total was around 180,000 last year if I remember correctly.  The medal tally has been going down ever since.

    If no challenges etc are done there should be no change is the amount you get per week.
  • artful (US1)artful (US1) US1 Posts: 6,617
    It's obviously not an isolated problem.  "Team" needs to look into this and award everyone what they would have normally won, even if a small percentage gets a bump. That's only fair.
  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    I wrote to support on one occasion & the reply was that all medals were given out correctly.  Huh???  How could that be?

    With thew recent downturn of staff there might not be very many in the "team" who could look into this.  Sad turn of events when an easy answer is given instead of looking into the problem.
  • artful (US1)artful (US1) US1 Posts: 6,617
    I wrote to support on one occasion & the reply was that all medals were given out correctly.  Huh???  How could that be?

    With thew recent downturn of staff there might not be very many in the "team" who could look into this.  Sad turn of events when an easy answer is given instead of looking into the problem.
    LOL!  That's why I put "team" in quotes. Probably a single person assigned to BF who is run ragged. 
  • Ozzie (AU1)Ozzie (AU1) AU1 Posts: 524
    Well a new week has begun & you guessed it - almost no friggin' medals again!!!

    We did get a few more than last week but 89,000 medals are STILL missing.  :(

    C'mon GGS get your act together and replace all of our missing medals.  As a 'team' we worked hard to get to the rank that we did & the medals we earned.  Now you have just taken them all away with a flick of switch.  

    I'm not writing to support only to get another message - "you have received the correct amount for the week" blah blah blah rubbish.  We certainly have not received the correct amount.

    I wish my computer would let me take screenshots but wishing isn't going to fix that.  As stated above in a previous post GGS has all of our records on file so all they need to do is check to see what we were receiving in previous weeks & replace them.

    I have spoken with members in other co-ops who are receiving their "correct" amount each week with no loss at all.  They also are not receiving any counter challenges or doing any challenges so no change in their medals.  Why oh why is it that my members are being ripped off??

    Not good enough GGS.  :(  :(  :(  Very very very unhappy.


  • sue1 (AU1)sue1 (AU1) AU1 Posts: 193
    We got less medals this week too.  It seems to run in cycles, maybe once a month or six weeks we get a week with about 20000 less medals than usual.  This has been happening for quite some time now.
  • Twiglet (GB1)Twiglet (GB1) GB1 Posts: 1,174
    I am amazed at the screenshot thing, why would someone take constant screenshorts while playing in case something goes wrong, and why can't some of this stuff just be looked up in accounts, other games go into your account and verify.  I could stop and take a thousand screenshots and miss the one thing that is important so miss out when the game tries to steal from me.  It is almost like they intend to take, with this attutude
    This is very true and i am with you on this you as a player should not have to take screen shots of your game, ggs should have all the info there. Looks to me that they dont like admitting there in the wrong.
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    They(GGS) have said some changes are coming to the Village Challenge(VC) and the Cooperative Village. I would suggest that your group/co op hold off on doing any VC for now.

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