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Why are bug fixes given such a low priority?

G'day

My Cat Tree has been broken every since GGS applied a fix. This happened 3 weeks ago

Long term bugs.

When a boat returns to dock sometimes there fish graphic above is not correctly placed (minor bug but nothing been done to correct it)

There are a lot of problems with the timers on the right of the screen.
Showing a green tick when product not ready.
Timers getting stuck a few seconds before zero and not getting getting a green tick
Counter blank yet farm is in production.

When will these issues be addressed?

Mark

Comments

  • 24-KL0V3R (US1)24-KL0V3R (US1) US1 Posts: 2,464
    I do believe the cat bug is a real puzzle and they are having a hard time trying to work it out and find it to fix it.  The bug probably mutates, just at the moment when the team finds it and tries to fix it, but alas, it has mutated and taken another form.  Now they have to find the mutated bug and start all over looking for it before it mutates again and disappears to continue its "buggy" deeds.  I know in real life in the medical scene, viruses and bacterium can mutate to negate the medicines that the doctors want to use to eradicate the "bug".  But does this happen in the the computer world?
  • The bugs should be fixed...
  • G'day

    My Cat Tree has been broken every since GGS applied a fix. This happened 3 weeks ago

    Long term bugs.

    When a boat returns to dock sometimes there fish graphic above is not correctly placed (minor bug but nothing been done to correct it)

    There are a lot of problems with the timers on the right of the screen.
    Showing a green tick when product not ready.
    Timers getting stuck a few seconds before zero and not getting getting a green tick
    Counter blank yet farm is in production.

    When will these issues be addressed?

    Mark
    @aussie_mark (AU1) I don`t know if you saw the live chat that Dennis did a couple of weeks ago, but he explains in there the current situations regarding bugs & development.

    https://www.youtube.com/watch?v=piw5fsFMQFA&t=3m12s
  • WascallyWabbit 

    G'day WascallyWabbit

    Thanks for taking the time to reply, my question was largely rhetorical, bugs are given a low priority as they cost money to fix. 

    Since your reply there have been 2 more major FUBAR's:

    1. The suddenly stopping of the Xmas Prep in Chap 2
    2. The Coop Challenge.

    It must be a hard sell as a moderator, trying to remain positive about the game, when its clearly failing apart

    Mark.




  • Shay1968 (US1)Shay1968 (US1) Posts: 1,324
    Yes, they explain the current situation regarding the bugs and development, yet they keep cranking stuff out, untested and full of bugs, which only frustrates the players more.   

    Players have spent time and resources on the recent events only to have them yanked off the server because they became unplayable.  And we all know what is going to happen with the current CHW event ... they are going to do a reset and everyone is going to lose their line-up and the item they are been working on (once again) and players are going to be more frustrated than they already are.  We certainly cannot play a coop event without knowing where we stand in the rankings. I do not understand why they would put an event out with know issues after all the messed up events we already just had to deal with. 
  • 24-KL0V3R (US1)24-KL0V3R (US1) US1 Posts: 2,464
    My only explanation is that many of the Team are too busy with the merger details.  Of course this is the weekend, so very few are around.  I pity the poor employees who are at the office trying to fruitlessly figure out how to get things going smoothly.  They might be pulling their hair out and screaming too!  So to you of the Team who are working the weekend shift, I do feel for you and pity your position!  :o:(o:)
  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    I do believe the cat bug is a real puzzle and they are having a hard time trying to work it out and find it to fix it.  The bug probably mutates, just at the moment when the team finds it and tries to fix it, but alas, it has mutated and taken another form.  Now they have to find the mutated bug and start all over looking for it before it mutates again and disappears to continue its "buggy" deeds.  I know in real life in the medical scene, viruses and bacterium can mutate to negate the medicines that the doctors want to use to eradicate the "bug".  But does this happen in the the computer world?
    Ok, I'm no game programer but what I do know about programing, computer code does not "mutate."  
    Real live viruses do, but code is code. It doesn't change.    It CAN conflict with other code and I know they talked about old code (this game is several years old)  and new sometimes conflicting.  NOT mutating.  

    My daughter is a programer and has explained that often times these companies take interns who may be great and develop some neat stuff… but documentation on exactly what they did and how they did it is rarely kept.  And when said intern leaves, so does the knowledge of what ever they did.   Others then are left with reverse engineering it, or just trashing what ever element it was.  


    As for this merger?  I bet if the company merging with GG ever looks at all the complaints in this forum they might be regretting the whole deal.   Meanwhile I'm SURE GG will throw every gold digging event they can come up with our way.   And there seems to be no shortage of FOOLS who will spend on this broken buggy game.  

    I like the challenge of playing free.   I spent until it was clear my money wasn't safe.  Long ago and they flat out refuse to fix that.   So fine.   I clickity click free.   I'll NOT be worrying about competitions, nor is my whole coop.  Much more relaxed.   Let the bugs fly.  

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