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Disappearing Gold 2 Sundays in a row

I am really upset right now. Last weekend, I lost 250 gold into the aether. I have no idea where it went, it was just gone. I contemplated contacting support about it, and decided not to, since I have heard they are not responsive to claims about missing gold. I thought I must have clicked on something and not noticed. It wasn't too much, I could just re-earn the gold and continue without much of a setback.

Until today. It happened again, this time to the tune of 1200 gold. I know this is not me now. I don't spend gold except in amounts of less than 5 to finish off production runs for missions, or the occasional building upgrade that can only be done with gold. Since I don't buy gold, these are few and far between. The last one for me was the doghouse, a few months ago.

What I would like, is my 1450 gold back, or at least the 1200 from today. Failing that, I would like to know where it went. What did I get for it? Anything?

And yes, I cleared my browser cache, and my Flash cache, no change. And if this happens again next Sunday, I will be quitting the game, and warning my friends not to buy gold.

Comments

  • Bufo (AU1)Bufo (AU1) AU1 Posts: 167
    Support is really busy, but they do eventually respond if you affirm that it isn't fixed yet.

    I lost 250 gold twice in 11 days, and I knew I hadn't bought any Mystery boxes.  I lodged tickets with Support, and they reported that I had activated the Special press for greenhouse humus at level 4 instead of level 3 :(

    I now take my time when activating production farm machines :)
  • Hey @BFDSS (US1) you should contact support as they will be able to look at your account & tell you what happened to your gold. It make take a little time for them to get back to you depending on how much of a back log they have but they will respond & help you. :)
  • Artmaker (GB1)Artmaker (GB1) GB1 Posts: 1,495
    GG will not replace lost gold.  Even when it's their own fault.  It's THE main reason I flat out stopped ever putting money into this.  I had… won't after I got my first "sorry we can't replace it" reply.

    The last time was the valentine event. I spent 290 to find a hidden heart only to find it within the lines of an active house. NOT suppose to be there.  Seems they agreed that was a mistake on their part and gave everyone free decor.    I got a sorry…. we can't replace gold reply.

    So… I wrote back… seems I took my car to the mechanic, who punctured a tire.  Admitted it was his fault, but instead of replacing the tire,  handed me a pretty bumper sticker instead.

    Yea… I'll never pick up a credit card on this silly game.   If they take gold, they are taking only numbers they gave me.  
    And that's just it.  Replacing someones lost gold actually costs them NOTHING.   It's just a number on a game that at some point they will get back anyway.   But might keep a player playing.   Not angry and possibly leaving.   They just don't get it.     But they sure love to shake pockets clean.
  • BFDSS (US1)BFDSS (US1) US1 Posts: 75
    Well, I just lost another 65 gold today. What the heck is going on?This is really disappointing. It's going to take a couple of months to make that all back. I'm wondering what's the point if it's all going to keep disappearing.

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