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Loss of Items on flower farm

Since the update happened I've noticed that stock is vanishing from my flower farm.  First fertilizer for the trees, then bee food, and now ALL my jasmine.  I blew off the fert and bee stuff as i thought maybe i hit a walk up customer and just didn't notice it.  But now 2700 essence of jasmine has vanished.  I keep ALL my stock full, and there seems to be a connection between the disappearing items and the daily log in bonus. BUT just on the flower farm.  At no time was there a contract for that amount of essence of jasmine NOR was there ever a walk up customer for it.  I would not of sold that much any way as I will NOT let my stocks get that low.  All the other farms are fine.  Any help would be appreciated.  PLEASE note i did as instructed under missing items, cleared my cache, closed my browser and cleared flash.  It is still missing.  Also i keep bouncing between the old log in screen and the new one that just came out.  Could this be part of the problem.  I really would like my items back and a solution.

Comments

  • @ben9 (US1)  We did recently have a bug that was causing amounts of fertilizers & honeydew to disappear & reappear randomly, I will check if that has been fixed yet. That would not explain your Jasmine issues, is it possible that you sold it to the ship or, if it is all missing & your storage was full, do you think that you could have clicked "max" button on a sell pop-up when you harvested & unintentionally sold it all?

    If neither of those is possible, I would suggest keeping a record (with timestamps) when you add or use any Jasmine, until it dissapears again & then sent that info to support for an explaination. As usual, always reload your game with CTRL+F5 when ever something disappears, to check that it is not just a display error.
  • ben9 (US1)ben9 (US1) US1 Posts: 113
    Dear Mr. Wabbit

    Sorry it took me a couple of days to respond.  No I did not click the max button, I had just filled my stock and shut down for the evening and when i came on the next day it ALL was gone.  I did email support to research my account on the day I posted the original message.  As of today, I have heard nothing back from them.  But neither here nor there, I've recouped the loss and have been keeping a very careful eye on things.  Thank you very much for responding

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