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Account erased but forum still recognizes it.

If you do a search for maze1on1 you will notice that it recognizes my new name of GwynethAngie but not my old name of maze1on1 (US1). When searching old posts it inserts the new name of GwynethAngie (US1) but still has my old signature on the bottom of all 45 of my posts dating back to July 2014, which is Maze1on1(US1). I took some time off for health issues (kidney transplant) and came back to realize my account was gone along with the 500-1000 dollars worth of gold I purchased over a year or so. I was hoping by spending I would keep the game going, just wish they would of took the time to save my 5 MB of data on a backup drive to keep me alive while I was fighting for my life. Disappointed, GwynethAngie(US1) , formerly known as Maze1on1(US1)  approx level? 70-90ish or so.

Comments

  • Data King (US1)Data King (US1) US1 Posts: 7,994
    If by chance you still have the confirmation email from GGS for your original account reply back to support through it and they should be able to reactivate your account.
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    I have never recieved a confirmation email  except for spending money for gold.
  • GGS was very helpful. Unfortunately my account got the death penalty after a lengthy inactive period. They have worked with me through this from the start, very good communication during the holiday period and we have came to a compromise. Thanks again. Now Ive got some work to do. Feels weird tending to a farm that was about the size of my chicken coop section of my last one. 
  • aaabbb1 (INT1)aaabbb1 (INT1) INT1 Posts: 1,049
    @GwynethAngie (US1)
    One small hint: if you buy a small amount of gold (no matter how small), they will not delate your account no matter how long are you absent.
  • I had about 75,000 gold when I got deleted 
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Having gold and buying gold are two different things ;)
  • Ok, let me rephrase, I bought around $500 worth of gold over 18 months or so. They gave me back most of it, so they do delete accounts for inactivity that have purchased gold, they just wait a little longer to do it. The gold was nice of them to get me started back up, but I would of taken my level 149 account, rare decos, 25 land expansions on 3 farms etc instead. With that being said, they didn't have to do anything. They could of just said, Sorry, have a nice day. Thanks for playing.  GGS is by far the best customer relations interaction I've ever had. I will gladly keep supporting them once I run out of gold again and hope to see this game around for years to come. I just hope I am. My health was the reason for the inactivity to begin with.
  • CM iSacCM iSac Posts: 2,190
    Ok, let me rephrase, I bought around $500 worth of gold over 18 months or so. They gave me back most of it, so they do delete accounts for inactivity that have purchased gold, they just wait a little longer to do it. The gold was nice of them to get me started back up, but I would of taken my level 149 account, rare decos, 25 land expansions on 3 farms etc instead. With that being said, they didn't have to do anything. They could of just said, Sorry, have a nice day. Thanks for playing.  GGS is by far the best customer relations interaction I've ever had. I will gladly keep supporting them once I run out of gold again and hope to see this game around for years to come. I just hope I am. My health was the reason for the inactivity to begin with.
    Hey @GwynethAngie (US1)

    We're glad to read this! In fact, we never delete accounts from users who have bought gold in the past to play Big Farm. Unfortunately, we had a problem (precisely around 18 months ago) with the selection system that prevents these accounts from getting deleted from our data base. Those cases were taken care of by our Support Team like you said and everything was sorted out.

    So to be clear, our system only deletes accounts from inactive players who never bought gold.

    Hope you're having fun again. :)
  • Damaria3 (US1)Damaria3 (US1) US1 Posts: 1,737
    Well that is good to hear iSac so I need not worry if I became ill for awhile one never knows. Glad to hear that support was able to give a happy ending.
  • Well that is good to hear iSac so I need not worry if I became ill for awhile one never knows. Glad to hear that support was able to give a happy ending.
    well 500 bucks would make anyone jump through hoops IMO...and imagine how fast they are for those that spend even more...sadly some don't get the same results.
  • RowdyRac (FormerMod)RowdyRac (FormerMod) Guest Posts: 1,250
    Hi there @Angelas Place (US1),

    Have you had a similar problem with one of your farms being deleted due to inactivity?

    Please forward the details to any one of the moderators in a PM and we can try and solve this problem for you also.

    Best wishes,
    Rowdy
  • Rowdy Rac said:
    Hi there @Angelas Place (US1),

    Have you had a similar problem with one of your farms being deleted due to inactivity?

    Please forward the details to any one of the moderators in a PM and we can try and solve this problem for you also.

    Best wishes,
    Rowdy
    no but I have a friend who is no longer showing up when try to look her up, she vanished from the game when a hurricane hit her area last year
  • Angelas Place (US1) said:
    no but I have a friend who is no longer showing up when try to look her up, she vanished from the game when a hurricane hit her area last year
    @Angelas Place (US1) Accounts fall out of the rankings after a couple of weeks of inactivity, but if you go to another players farm & use the "Player Search" you might find your friends farm that way.
  • Angelas Place (US1)Angelas Place (US1) Posts: 669
    edited 02.02.2017
    Angelas Place (US1) said:
    no but I have a friend who is no longer showing up when try to look her up, she vanished from the game when a hurricane hit her area last year
    @Angelas Place (US1) Accounts fall out of the rankings after a couple of weeks of inactivity, but if you go to another players farm & use the "Player Search" you might find your friends farm that way.
    I did and their farm is not coming up anymore...I already tried that several times before it was mentioned. It has always been giving the message that user cannot be found. I used to search for her just fine now she cant be found in the same search.


    [See PM | Wabbit]
    Post edited by WascallyWabbit (FormerMod) on

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