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Forum Groups Errors Won't Allow Members Access

For three days now I have been trying to get my coop members signed into the forum and our coop group and its a nightmare. Some are/were able to get access to the forum after many attempts and some still get an error that prevents them from logging in. Which also has prevented them from accepting the invite to the "Coop Group", some where allowed access some where not. This forum logging issue has gone on for to long again I will repeat myself this has been an ongoing issue since April 2016. This morning when I tried to login to the forum it took 8 attempts to login...........unbelievable I guess if I had went for 10 I may have gotten a free token.

Last night a member copied our link to our group and posted it in the game some where able to use that link to get access some not. Still this morning as of right now we are still trying to get members into the forum and group and can't. So I decided to do a test group to see what happens/what errors come up and take screenshots to send out to the coop in the PM so that they can see the steps. Oh wouldn't you know it the test group that a member in the coop start & sent me an invite to wouldn't allow me to join. Not sure whats going on with Vanilla but its obvious that they are having issues and they haven't corrected the forum login issue that we or some of us have had since April.

Not having access or getting access for my members is a big deal for me and them because the groups will help me send/post news/coop updates in one posting rather than having to write/copy/paste 15 messages just to write a paragraph of coop news. The groups also allows for us to share/post images/pictures for some of the new members who are just starting out and need a little more guidance.

We have tried every workaround and solution that has been given to us and still we have issues more often than we should be. We should not have to take so many steps/workarounds just to login to the forum................again unacceptable.

Now I am off to find a chat that I can use to post pictures and info for the coop. Which now means more work cause I will need to post in the groups for those that can get access and in an off game chat for those can't get access..............geeze. One of the main reasons for getting everyone into the groups was to be able to have everyone post their weekly Santa wish list, so that we all know who has what & what will be needed at the end of the week. Sure we could just send out a big Private Message in the forum.................but that's still taking up a lot of my time creating/adding everyone's name to a new list every week; when all we have to do is use the groups. Then every week we just start a thread with the weekly dates and everyone can post their list there.

Okay now can we get some help here with this issue please.  I am attaching the photo of the error that is preventing members from joining the group.

So aggravated and annoyed :s with this now 3 days of this mess, Vanilla needs to get it together. Fix the login issues so players/members can get into the forum and fix the groups issues.................period.


If anyone can suggest anything else for us to try I will be so grateful for any help, thanks in advance. Maybe this post will also be of some help to other coops who are having this issue.

MOD's can we get some kind of help and info/update on the status of the login issue getting fixed and some kind of guidance for the groups issue please.

Thanks


Post edited by WascallyWabbit (FormerMod) on

Comments

  • I've found that the only browser that I can log in the forum with and stay logged in is Opera browser for some reason. The others will make me log in every new forum page just to post. It's crazy. Firefox is still painfully slow even with the workaround by Adobe.

  • @enochnock (US1) This strange message has been reported to Vanilla already, though we have not seen many posts about it happening. It would be useful if you are able to identify if it is only happening on certain browsers, so that we can add that to the report. Thank you :)
  • Michiru (GB1)Michiru (GB1) GB1 Posts: 1,239
     It would be useful if you are able to identify if it is only happening on certain browsers, so that we can add that to the report. Thank you :)
    In my case it happened when using Opera.
        Thanks for looking into this! <3
  • @enochnock (US1) This strange message has been reported to Vanilla already, though we have not seen many posts about it happening. It would be useful if you are able to identify if it is only happening on certain browsers, so that we can add that to the report. Thank you :)
    @WascallyWabbit Thank you for looking into this issue. I have forwarded this info to the coop and as soon as I get the info I will post it here.

    As for me I tried FIrefox & Chrome and wasn't able to accept the invite to the test group that we started.
  • Jiesta (NL1)Jiesta (NL1) Posts: 6,557
    OMG this sounds all very annoying Enoch!! Really hope our Mods can accomplish something with the GGS technical department so that these problems will be solved soonest for you and your coop members!

    Wish you all the best of luck :+1:  <3   
  • Uncle John (GB1)Uncle John (GB1) GB1 Posts: 11,004
    I also got that msg using Chrome  :¬(
  • Just wanted to update this thread with the info for the MOD's. So far we have tried Chrome, Firefox, Internet Explorer and still can't get access/login to the forum or the groups. I hope that this issue can get on the to do list and find out what the issue is and why its been such a problem for a lot of players getting into/access/logged in t the forum and the groups.
    Thanks to everyone who also posted with their issues in regards to this thread and thanks MOD's for checking in on it.
    Enoch
  • I wanted to get a status/update on the forum groups issue. I still have members that can't accept the invitation to join our coop group. I know that Vanillas was supposed to be looking into this. Could we get some info on when it will be fixed please.

    Thanks
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