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Member defaulted out of game

Hello GGS players-- I am hoping so techno wizard out there can help me!
One of our co-op members logged into game under her husbands acct to play game and now it seems she can not get back into her acct and game. When she tries to log into  game it defaults her to husbands account.
Not being computer savvy all I could think of was to clear all passwords from browser(s) and of course send support a message.  Support hasn't gotten back to her and its been over 2 weeks.
She is such a great co-op member and we want her back!!!! Can anyone out there give some advice??

Comments

  • ben9 (US1)ben9 (US1) US1 Posts: 113
    have her download ccleaner from piriform ONLY. 

      https://www.piriform.com/ccleaner/download

     do the free verison, great little program and can clean out what may be blocking her.  she can set the options to clear passwords, form data, etc....  YOU MUST BE OUT OF ALL PROGRAMS TO RUN THIS


    also, may be a malware problem,  bleepingcomputer.com  this is a really great site for computer issues/problems   searchable downloads for programs with descriptions

      http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/


     the program is a free trial for a certain amount of time, BUT after that time you just have to manually run the update and run your scan   RUN SCAN (first time, i highly recommend a run full system scan) this program is very easy to use if you know your way around a computer  you also can run this program while on the computer   I've recommended this to a lot of people and they are very shocked by what this program finds.  IF you do not do inprivate browsing I can pretty well guarantee you have malware.

    MOST antivirus programs WILL NOT catch all malware, this little baby goes deep and cleans well, gives you a report also   IF all this fails, have her download another browser such as firefox and log in from there   

    I also recommend NOT downloading this programs from anywhere else,
    I sincerely hope this helps  


  • Rezalik (US1)Rezalik (US1) Posts: 240
    edited 31.03.2016
    Um, I don't think you need any of those programs. When you first log into the game, the "save password" option is automatically checked, meaning that whenever you go to the game, it automatically signs you in. To sign in with a different account, just click on the door with the little arrow on the upper right that says "Log Out" when you hover over it. Then she can sign in with her own information and voila. 

    I don't believe it's as serious as some malware unless I'm misunderstanding the situation, but if you aren't exactly techsavvy, then it might be good to install an anti-malware like the one ben provided.
    Post edited by Rezalik (US1) on
  • I use googles app click and clean.  Log out of game, run click and clean, then use the Reload page button on top left of tool bar.  This resets it so you can log back into the game by user name.
  • artful (US1)artful (US1) US1 Posts: 6,617
    After signing in with her husband's account, she needs to uncheck the "save password" option, log out, then immediately hit the "reconnect" button.  (The "reconnect" button is important.)  She should then be able to log into her account.
  • That is right, it is not as bad as you were thinking.
  • TY all so much!! I have this info copied and will relay it to her!! here's hoping it will work!!!
    You guys are the best---- ;-))
  • ben9 (US1)ben9 (US1) US1 Posts: 113
    After signing in with her husband's account, she needs to uncheck the "save password" option, log out, then immediately hit the "reconnect" button.  (The "reconnect" button is important.)  She should then be able to log into her account.
    IF your computer SYSTEM is set to remember passwords, this will not work   the SYSTEM will remember it whether or not you uncheck anything   period   you have to clear the password list IN THE SYSTEM   if you wish for your computer to not do this, i recommend you go to your options sections and uncheck this area   some systems are set with a master password  
  • Southern (US1)Southern (US1) US1 Posts: 3,268
    BigFarm uses Flash to store the login credentials, so you need to clear your Flash Cache as specified on the Adobe Site.

    You can also click on the "Logout" button on the top of the game screen, then click on "Reconnect" and it will prompt you for the login credentials where she can enter her login credentials. If she just reloads the page after clicking "Logout", it will just log back in with his credentials - you have to hit the "Reconnect" button.

    Either way she goes she should be able to log back into her account.

    Good luck!
  • Data King (US1)Data King (US1) US1 Posts: 7,994
    Also have her check that she is logging into the correct server located on the bottom of the log in screen.

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