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Member defaulted out of game
One of our co-op members logged into game under her husbands acct to play game and now it seems she can not get back into her acct and game. When she tries to log into game it defaults her to husbands account.
Not being computer savvy all I could think of was to clear all passwords from browser(s) and of course send support a message. Support hasn't gotten back to her and its been over 2 weeks.
She is such a great co-op member and we want her back!!!! Can anyone out there give some advice??
Comments
https://www.piriform.com/ccleaner/download
do the free verison, great little program and can clean out what may be blocking her. she can set the options to clear passwords, form data, etc.... YOU MUST BE OUT OF ALL PROGRAMS TO RUN THIS
also, may be a malware problem, bleepingcomputer.com this is a really great site for computer issues/problems searchable downloads for programs with descriptions
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/
the program is a free trial for a certain amount of time, BUT after that time you just have to manually run the update and run your scan RUN SCAN (first time, i highly recommend a run full system scan) this program is very easy to use if you know your way around a computer you also can run this program while on the computer I've recommended this to a lot of people and they are very shocked by what this program finds. IF you do not do inprivate browsing I can pretty well guarantee you have malware.
MOST antivirus programs WILL NOT catch all malware, this little baby goes deep and cleans well, gives you a report also IF all this fails, have her download another browser such as firefox and log in from there
I also recommend NOT downloading this programs from anywhere else,
I sincerely hope this helps
I don't believe it's as serious as some malware unless I'm misunderstanding the situation, but if you aren't exactly techsavvy, then it might be good to install an anti-malware like the one ben provided.
You guys are the best---- ;-))
You can also click on the "Logout" button on the top of the game screen, then click on "Reconnect" and it will prompt you for the login credentials where she can enter her login credentials. If she just reloads the page after clicking "Logout", it will just log back in with his credentials - you have to hit the "Reconnect" button.
Either way she goes she should be able to log back into her account.
Good luck!