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We need a Moderator who will answer questions
If you agree we need a working moderator on this forum, please express your feelings about this subject below.
I feel like I am whistling in the wind and no one can hear me.
Comments
I have no faith whatsoever in anything GGS "says" or does.
I guess that means you don't think I should be playing at all.
I agree that sending problems to support does not work & you do not get answers or real resolutions. I have some from last summer that were never answered.
But I don't use gold much, so maybe I don't deserve an answer.
I have been with this game since Aug./13. I rarely buy Gold. I had a problem with feeding my cows a while back. Every time I tried to feed them the game would freeze up. Closed the browser and cleared history logged back in and it continued.
I noted the date and time what happened and as many details as I could and sent it into support. Got my confirmation email so I know it went through. Used only that email for all replies to that problem. With in a few days about 3, every thing was working fine. Yes it took a few days out of almost 3 years to get a problem resolved. But it did get resolved.
Maybe being a rare Gold buyer may have some thing to do with and how long it takes to get a response. But does the message you send when you are reporting a problem and or trouble with the game. If you do not send them information about the trouble and or problem with the game, they may never know there is trouble and or a problem with the game. It will never be or get fixed if indeed it is a problem and or trouble with the game.